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Director of Clinical Operations Resume Example

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DIRECTOR OF CLINICAL OPERATIONS
Professional Summary

Senior Director with expertise in Sleep Medicine clinical operations and implementation. Proven understanding of elements of operations management and organizational development. Strongly committed to exceeding company goals, team building, quality initiatives and personnel training & development.

Skills
  • Project management & oversight
  • Staff recruitment, training and development
  • Lean process improvement initiatives
  • Revenue growth strategy implementation
  • Covid19 Project Manager.
  • Physician education and training
  • Clinical protocol development
  • Patient safety & quality initiatives
  • Corporate materials management
Work History
Director of Clinical Operations | 05/2015 to Current
Company Name - City, State
  • Day to day operations oversight of Clinical Support Services.
  • Manage Clinical Support team. This team works with patients, clinical staff, physicians and clients in various aspects of clinical decision support expertise and training.
  • Project Manager for implementation of and development of Electronic Medical Records software.
  • Project Manager for new technologies, including AI software, Sleep Equipment, and Home Sleep Apnea Testing equipment.
  • Development and implementation of tools to Track metrics for physician referrals, conducted studies, performance metrics, and patient satisfaction.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired and trained all clinical support services staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed project management tool for use by team members to track progress of implementation projects.
  • Direct interaction with Executive Team to develop company standards and protocols
  • Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
  • Development of project plans identifying key issues, approaches and performance metrics.
  • Manages large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Applies performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Applies excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
  • Responsible for materials management for specific company projects
  • Collaborates with new and established vendors to negotiate optimal pricing and scheduling.
Lead Sleep Technologist | 09/2003 to 05/2015
Company Name - City, State
  • Performed and scored sleep studies.
  • Documented observations and baseline measurements in medical records.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Gathered, charted and analyzed patient history data and discussed key points with clinicians.
  • Oversaw regional needs, such as employee training, supply needs, and equipment installation and troubleshooting.
Certified Nursing Assistant| 01/2002 to 08/2003
Company Name - City, State
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Delivered individualized patient care by recording vital signs, documenting observations, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Transported patients between rooms and appointments or testing locations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Education
Laurelbrook Academy - City | High School Diploma05/1998
University of Phoenix - City, State | Bachelor of SciencePsychology, 02/2015
Certifications
  • Registered Polysomnographic Technologist (BRPT)
  • Registered Sleep Technologist (American Board of Sleep Technologists)
  • Licensed Sleep Technologist in North Carolina, Maryland, and Virginia
Affiliations
  • President of the Carolina Sleep Society
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Resume Overview

School Attended

  • Laurelbrook Academy
  • University of Phoenix

Job Titles Held:

  • Director of Clinical Operations
  • Lead Sleep Technologist
  • Certified Nursing Assistant

Degrees

  • Laurelbrook Academy - City | High School Diploma
    University of Phoenix - City , State | Bachelor of Science

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