director of catering resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Customer-focused Director of Catering with (31) years of progressive experience exceeding customer catering needs and boosting sales revenue. Committed to delivering the best food and banquet services with constant focus on budget and bottom line. People-person with proven sales, relationship-building, leadership and decision-making skills.
Skills
Planning and Coordination
Organization
Communications
Customer Service
Organization
Training
Process Improvement
Team Building
Business Operations
Relationship Development
Problem Resolution
Supervision
Team Management
Education and Training
Radford UniversityRadford, VA, Expected in 1989 ā āBachelor of Arts:Fashion Merchandising/Spanish/Business Management - GPA:
Employed by the Office of Alumni Affairs to assist in fundraising and alumni development with current students, as well as alumni
Participated in the Quest (new student orientation) program to introduce incoming freshman to the campus, assist in class registration and provide support to students and parents during this life transition
Led tours of Radford University campus for students and parents that were considering the university for their higher education. This involved having knowledge of various programs, extracurricular activities and history of the university.
Experience
Fisher Island Club - Director of Catering Miami Beach, FL, 11/2013 - 05/2020
Consistently achieved individual revenue goals and was one of the top producers on the Sales and Catering Team, achieving $2 million annually
Prepared and analyzed weekly/monthly catering forecast and revenue production for Sales and Catering team
Responsible for preparing annual catering budget and overall catering marketing strategies for annual Business Plan
Cultivated and nurtured catering market segments and solicited new customer relationships while maintaining and growing existing partnerships
Teamed with Executive Chef to design and develop creative food and beverage menus to meet and exceed customer expectations
Collaborated with other sales personnel to solicit, negotiate and book new catering business, maintained contact with current accounts and arranged details of catering events
Hired and trained qualified staff to fill Social Catering Manager, Conference Planning Manager and Sales/Catering Assistant positions
Sought out and implemented methods to improve service and team performance to boost business sustainability
As Property Administrator for Delphi.fdc, assigned all leads to Sales/Catering team, managed updates to system and trained new staff on the system
Hilton Certified Trainer
Managed Fourwinds Interactive reader board system for all for all updates and maintenance
Organized quarterly sales blitzes with Director of Sales & Marketing
Organized client events with Director of Sales & Marketing
Assumed the role of Director of Sales & Marketing when DOSM was on leave or during transition in that role
Fisher Island Club - Director of Catering Miami Beach, FL, 10/2002 - 11/2013
Consistently achieved individual revenue goals. One of the top producers on the Sales and Catering team
Prepared and analyzed weekly/monthly catering forecast and revenue production for Sales and Catering team
Responsible for preparing annual catering budget and overall catering marketing strategies for annual Business Plan
Cultivated and nurtured catering market segments and solicited new customer relationships while maintaining and growing existing partnerships.
Served as Conference Planning Manager, servicing and detailing all Sales groups, in addition to servicing and detailing all events that I booked
Collaborated with other sales personnel to solicit, negotiate and book new catering business, maintained contact with current accounts and arranged details of catering events
Hired and trained qualified staff to fill Social Catering Manager, Corporate Catering Manager and Sales and Catering Assistant positions
Enforced staff performance and service standards to deliver consistent and positive customer experiences
Member of task force team that traveled to hotels all over the US to assist Dow Hotel Company when adding new hotels to their portfolio. Responsibilities included analyzing Sales and Catering staff, banquet staff and banquet equipment
Fisher Island Club - Director of Catering Miami Beach, FL, 02/1995 - 10/2002
Cultivated and nurtured catering market segments and solicited new customer relationships while maintaining and growing existing partnerships
Prepared and analyzed weekly and monthly catering forecast
Responsible for preparing annual catering budget
Accomplishments
Crestline Hotels & Resorts/Atlanta Region Sales Superstar of the Quarter 1st quarter 2014
Friends of Tourism Gwinnett Convention & Visitors Bureau (2008 and 2014)
Crestline Hotels & Resorts Leader of the Quarter 2014, 2017, 2019
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