Creative and passionate hospitality sales and event professional with over
ten years of dedicated experience. Proven success of the development and growth
of catering departments, sales and execution of high volume, high end events and meeting and exceeding aggressive sales
forecasts. Highly inquisitive and resourceful with excellent skills in both
communication and collaboration.
Exceptional attention to detail and organization. Ability to handle multiple projects and make
calm, quick effective decisions with personalized solutions. Customer service
oriented and sales driven to build strong client relationships and increase
retention to book and execute repeat business. Up-to-date with industry trends
and developments. Extensive experience in Microsoft Office, Delphi, Delphi
Diagrams, Optimo, Open Table and CaterXpert.
Director of Catering09/2013
to 09/2014 Stephen Starr Events at the Philadelphia Museum of Art – Philadelphia,
o Sold and executed 125+ high end, catered
events annually for both internal and external clients exceeding
million in sales by providing guests a truly memorable culinary experience
amongst the collections of the 3rd largest art museum in the country
including the Rodin Museum and the Perelman Building
o Developed and maintained the sales process
that defined expectations from inquiry through event execution
o Managed catering sales revenue and operation
budgets through forecasting reports to measure and maintain event profitability
o Established signature marketing events for
best clients to provide awareness of the Starr brand o Maintained excellent working relationship
with Internal Client through weekly meetings and daily communication
o Facilitated weekly operations meetings to
ensure all event information and logistics were detailed and finalized
o Oversaw catering department to include
conference dining and group sales operation of over 600+ orders annually o Managed event planning process and operation
through menu selection, vendor negotiations, floor plan design, front of house
and back of house equipment rental, table top and station design, invoicing and
o Scheduled and allocated event managers and
monitored staffing levels on each event to ensure proper service standards were
achieved and profitability maintained according to event budget. Developed, trained, motivated and mentored
catering management team to create a cohesive and creative office
to 08/2013 Sodexo at Circuit of the Americas COTA – Austin,
Opening Team Member of Circuit of the Americas - First and only state-of-the art multiple purpose race track in the US hosting the Formula 1 United States Grand Prix, Grand Am of the Americas, MotoGP Red Bull Grand Prix of the Americas and V8 Supercars Austin 400 Managed all catering sales and suite sales for Formula 1 inaugural race exceeding 2.5 million in sales over 3 days in 29 permanent suites and 50 temporary suites along with all internal client and employee catering Responsible for the building and implementation of PMS software for entire catering program Oversee the booking, planning and execution of logistics for multi-day, exclusive track events ranging from 25 guests to 10,000 guests catering to top celebrities, athletes, and international business professionals and figures such as Bernie Ecclestone and Mario Andretti.
Directly manage all COTA client and owner events.
Created catering sales and suites program for venue for Special Events, Race Series, RV and Backstage.
Responsibilities included competitive analysis of local and national venues, defining facility rental rates and food & beverage minimums, determining room set occupancies and floor plans, menu & order form development and design, lead tracking, sales kit development and design, VIP track rental package, marketing material and collateral such as developing exclusive COTA truffles with local vendor highlighting track inspired flavors Responsible for building, executing and invoicing over $3.8 million in catering sales within 7 months Developed and manage sales forecast and pace report Selected and purchased operational equipment to include banquet tables, cocktail tables, dance floor and staging Created and maintain strong relationships with high profile clients and 75+ high profile suite owners to include Carlos Slim, Jaguar, Cadillac, Red Bull, Yamaha, AT&T, BMW, Jose Cuervo, Porsche, Ferrari, Pirelli, Santander, UBS, IBM Manage space selection, contract negotiations, menu selections, and arrangements for audio/visual service for 29 permanent suites and 100,000 sq feet of indoor event spaces along with over 24 acres of outdoor event space and 15,000 seated amphitheater.
Work closely with track operations and race control to manage the logistics of several simultaneous events.
Manage all media food and beverage arrangements for race weekends for up to 500 media daily.
to 05/2012 Sodexo at The Chase Center on the Riverfront – Wilmington,
Oversaw the booking, planning and execution of logistics for high volume corporate day meetings, trade shows, social events, weddings, concerts and non-profit fund raising events Responsible for building and executing over $1.9 million in annual sales Managed and directed Assistant Sales Managers Managed space selection, contract negotiations, food and beverage selections, and arrangements for audio/visual service for 90,000 sq ft even center, wildlife refuge and children's museum Oversaw the success of events from 20 guests to 5,000 guests with a staff of 100+, along with several celebrity, political and VIP guests to include President Bill Clinton, Vice President Joe Biden, Terrence Howard, Spike Lee, Prince Daniel of Sweden, Erin Brockavich, Pete Rose, Chuck Wicks Secured client, PJM Interconnections, thru multi year contract beginning in 2007 thru present generating over $300,000 annually in sales in over 400 executed meetings.
Conference Concierge Host & Supervisor10/2004
to 04/2006 Hamilton Park Conference Center & Hotel – Florham Park,
Supervised Conference Concierge Department and staff.
Performed tasks such as Purchase Orders, Scheduling, Associate Reviews, Vendor Negotiations, Rooming Contracts, Transportation, Billing, Daily Reports , Internal and external meeting planning.
Assumed Planners' responsibilities in absence and oversaw group guests.
Liaison between the Conference Services Department and guests to ensure all needs have been met or exceeded.
Conference Services Supervisor05/2004
to 08/2004 Villanova University – Villanova,
Worked with operations & reservations functions for conferences, camps and guest groups using campus facilities for summer season.
Supervised Conference Assistants.
Interacted with a range of campus service providers and off-campus contractors and suppliers in addition to over 10,000 guests.
Worked in response to guest emergencies and peak occupancy periods of need by providing a round-the-clock hotel/conference center mode of operation.
Player Services Specialist05/2004
to 12/2004 Showboat Hotel & Casino – Atlantic City,
Coordinated various elements of VIP reservations for 1,300 room operation.
Provided excellent customer service to VIP guests in VIP Check-In & VIP Players Club.
Reviewed VIP guest play and compensation.
Front Desk Hostess01/2002
to 08/2002 Disney's All Star Music Resort – Orlando,
Coordinated various elements of reservations for 6,000 room resort.
Provided excellent customer service to ensure guest satisfaction through Luggage Assistance, Guest Services, Front Desk, & Lobby Greeter.
Successfully accomplished Disney College Hospitality Internship Program.
Bachelor of Science: Business Studies Hospitality Management5 2004Richard Stockton College of New Jersey-
NJGPA: GPA: 3.53 Dean's ListBusiness Studies Hospitality Management GPA: 3.53 Dean's List
Delaware State Chamber Young Executive Committee Member
Greater Wilmington Convention & Visitors Bureau Member
Austin Convention & Visitors Bureau Member
ISES Austin Chapter Member