Director Of Catering Resume Example Sheraton Suites Old Town Alexandria

DIRECTOR OF CATERING

Career Overview

Hard-working and passionate Catering Director with a developed wealth of knowledge in event management and planning and sales and marketing. Dedicated to delivering the highest quality service to every client with the ability to relate to people on all levels of business. Extremely detail-oriented, well organized and dependable with excellent leadership skills. Dedicated to achieve results and exceed expectations.

Areas of Expertise

Highly proficient with the principles, techniques and intricacies of event and meeting management
Enthusiastic and self-motivated to achieve results and exceed expectations
Outstanding ability to creatively envision new practices and approaches and introducing innovation
Exceptional communication and interpersonal skills

Excellent time management and organizational skills
Strong group leader, trainer and motivator
Top performer with established track record of exceptional sales and service results
Extensive knowledge of food and beverage etiquette, guest relations and service standards

Professional Experience

Director of Catering
March 2015 to CurrentSheraton Suites Old Town Alexandria － Alexandria, VA

Promoted to Director of Catering after continually exceeding individual and team sales goals and gaining recognition from upper management
Surpassed revenue sales and catering goals in eight consecutive quarters, leading up to 7 corporate letters of achievement
Maximize revenue by implementing and creating promotions and packages, provide personalized options and solutions for clients.
Responsible for managing and servicing all functions and catering events by acting as the property's sole Event and Conference Services Manager.
•Works directly and closely with clients, meeting planners and event planners by gathering the necessary information for menu planning, floor plans, room set up, timelines, rental, decor, billing and any other information pertinent to executing flawless events.
•Prepares and creates all necessary documents (Banquet Event Orders, Banquet Checks, etc.) for each function and catering event for distribution and leads BEO discussion for all events.
•Conducts tastings regarding flow of event, layout of food stations and design of menu.
•Manages implantation of all events to ensure proper service by staff, while providing effective communication with and working cooperatively with the banquet and culinary teams

Director of Catering
March 2015 to CurrentSheraton Suites － Alexandria, Virginia

Salary: $65,000 plus bonus Promoted to Director of Catering Responsible for handing the Hotel's top 10 Association Accounts Responsible for implementing catering promotions and maximizing catering revenue by creating and developing wedding packages and customizing various food and beverage packages to provide personalized solutions for clients.
Responsible for managing and servicing all functions and catering events by acting as the property's sole Event and Conference Services Manager.
Works directly and closely with clients, meeting planners and event planners by gathering the necessary information for menu planning, floor plans, room set up, timelines, rental, decor, billing and any other information pertinent to executing flawless events.
Prepares and creates all necessary documents (Banquet Event Orders, Banquet Checks, etc.) for each function and catering event for distribution and leads BEO discussion for all events.
Conducts tastings regarding flow of event, layout of food stations and design of menu.
Manages implantation of all events to ensure proper service by staff, while providing effective communication with and working cooperatively with the banquet and culinary teams.

Group Sales Manager
July 2014 to CurrentSheraton Suites － Alexandria, Virginia

Salary: $58,500 plus bonus Promoted to Group Sales Manager for the Association and Government markets Main objectives include: listening to customer needs, analyzing and creating tailored proposals, producing quality tailored proposals in a timely manner; negotiating and closing sales while meeting and exceeding sales goals.
Responsible for the development and performance of all sales activities in my assigned markets, including but not limited to identifying, qualifying and soliciting new and existing accounts through various forms of prospecting, while maintaining ongoing relationships with new and existing clients Experience and knowledge in selling to all market segments and effectively negotiated sales contracts to maximize hotel revenue based on the markets trends, competitors' strengths and weaknesses, economic trends, supply and demand, etc.
Other areas of competency include: proactive and creative sales, customer relations, account management, online marketing and social media.

Catering Sales Manager / Event and Conference Services Manager
March 2013 to July 2014Sheraton Suites － Alexandria, Virginia

Salary: $50,000 plus bonus.
Achieved over 125% of quota within the first year as Catering Sales Manager.
Consistently exceeds catering budget and future booking goals by converting leads to sales with a heavy concentration in the wedding, corporate, local, social and small group markets.

Catering Sales Executive
July 2012 to December 2012Bethesda North Marriott Hotel and Conference Center － North Bethesda, Maryland

Salary: $45,000 plus bonus Promoted to Catering Sales Executive Executed the operational aspects of business booked, including generating proposals and writing contracts.
Implements exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before, during and after their meeting or event.
Achieved excellent sales scores while contributing to an increase in Event Satisfaction Scores including, but not limited to serving the customer while understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
Contracted and closed local and social business and ensured proper turnover in a timely fashion.
Maximize revenue by up-selling packages and creative food and beverage options.
Continuously developed a close working relationship with sales, events, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.

Reservations Supervisor / Front Desk Supervisor
May 2011 to July 2012Bethesda North Marriott Hotel and Conference Center － North Bethesda, Maryland

Supervised reservations department of a 447 guest room hotel, while ensuring guest satisfaction and revenue optimization.
Supervised and trained personnel to ensure department ran smoothly and efficiently.
Worked directly with Event Managers to go above and beyond on all levels to assist in increase of Event Satisfaction.

Education and Training

Bachelor of Arts : Media and Communication Studies American Studies, May 2009University of Maryland － Baltimore, Maryland

Media and Communication Studies American Studies

Skills

account management, Apple, billing, budget, closing, contracts, clientele, clients, customer relations, Customer Satisfaction, customer service, Delphi, fashion, features, Final Cut, floor plans, forms, Government, layout, Letters, listening, Director, managing, marketing strategies, Market, Excel, Microsoft Office, PowerPoint, Word, Works, negotiating, online marketing, optimization, personnel, Producing, Property Management, proposals, Quality, selling, Sales, Sales Manager, Sales Management

Resume Overview

Companies Worked For:

Sheraton Suites Old Town Alexandria
Sheraton Suites
Bethesda North Marriott Hotel and Conference Center

School Attended

University of Maryland

Job Titles Held:

Director of Catering
Group Sales Manager
Catering Sales Manager / Event and Conference Services Manager
Catering Sales Executive
Reservations Supervisor / Front Desk Supervisor

Degrees

Bachelor of Arts : Media and Communication Studies American Studies , May 2009

Director of Catering Resume Example

Resume Score: 90%

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