Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Highly motivated internal employee with 10+ years of experience in client services and related positions. Offering exceptional communication and coordination skills. Proven proficiency in event planning, budget preparation and staff development.
Skills
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Work History
01/2022 to Current
Customer Support Agent, Business Development Elior – Fort Worth, TX,
- First point of contact for dealership customers needing the service department
- Book appointments for dealerships
- Answer customers' question regarding dealership services
- Route customer to correct department in dealership when requested
- Increase dealership revenue by suggesting additional services to customers
11/2021 to 01/2022
Customer Support Agent, Virtual Call Control Fedex – Fort Myers, FL,
- Answered and screened calls to provide pricing and Valvoline Instant Oil Change store information
- Routed calls to the proper channel dependent on information provided by the customer
- First point of contact for customers calling Valvoline Instant Oil Change stores
05/2016 to 03/2020
Director of Catering Marriott Vacations Worldwide – Saint George, UT,
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Responded to initial inquiries, coordinating facility tours and food sampling.
- Handled catering scheduling, ordered food and planned events.
- Designed catering packages to increase sales and customer experience.
- Orchestrated positive customer experiences by overseeing every area of Catering operations.
- Handled payment collection and payroll of 50+ employees.
- Worked with chefs to plan menus according to client needs and budgets.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Hired and trained both permanent and temporary staff members.
02/2016 to 05/2016
Bar Shift Leader Thomas And King (Applebee's) – City, STATE,
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Implemented drink prep procedures that significantly reduced wasted stock.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Decreased waste, following strict recipes and drink measurement protocol.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Guaranteed optimal beverage stock by assessing daily inventory and collaborating with owners for corrective action planning to limit expenses.
- Checked ID cards and verified bar guests were of legal age.
- Closed out cash register and prepared cashier report at close of business.
- Handled $500+ cash on daily basis, which built trustworthiness and loyalty with owners.
- Improved customer service rankings by resolving issues quickly and accurately.
01/2015 to 02/2016
Neighborhood Expert Trainer Company Name – City, State,
- Provided continuous evaluation and feedClaire to server employees.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Educated bartenders, clerks, and servers on responsible service protocols.
05/2013 to 01/2015
Bartender/Bar Claire/Server Company Name – City, State,
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register and prepared cashier report at close of business.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Managed cash and bar revenue during special promotions or sporting events.
Education
Expected in
No Degree: Chemistry, Theatre
University of Kentucky - Lexington, KY
University of Kentucky - Lexington, KY
Expected in 06/2001
High School Diploma:
Letcher High School - Letcher, KY ,
Letcher High School - Letcher, KY ,
Accomplishments
- Voted Best in Kentucky 2017 BBQ Category by Kentucky Living Magazine
- Winner, Lexington Herald Leader Reader's Choice Best Caterer in 2017, 2018, 2019
- Winner Best in Georgetown Best Caterer by Georgetown News-Graphic 2018
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School Attended
- University of Kentucky
- Letcher High School
Job Titles Held:
- Customer Support Agent, Business Development
- Customer Support Agent, Virtual Call Control
- Director of Catering
- Bar Shift Leader
- Neighborhood Expert Trainer
- Bartender/Bar Claire/Server
Degrees
- No Degree
- High School Diploma
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