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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Highly motivated internal employee with 10+ years of experience in client services and related positions. Offering exceptional communication and coordination skills. Proven proficiency in event planning, budget preparation and staff development.

Skills
  • Event planning proficiency
  • Menu development
  • Staff supervision
  • Inventorying knowledge
  • Inventory management
  • Scheduling
  • Strategic planning
  • Recruitment
  • Excellent written and oral communication skills
  • Typing: 75 words per minute
  • Proficient in Microsoft Word, Excel, Powerpoint
  • Multitasking abilities
  • Critical thinking
  • Organization and Time management
  • Leadership
Work History
01/2022 to Current
Customer Support Agent, Business Development Elior Fort Worth, TX,
  • First point of contact for dealership customers needing the service department
  • Book appointments for dealerships
  • Answer customers' question regarding dealership services
  • Route customer to correct department in dealership when requested
  • Increase dealership revenue by suggesting additional services to customers
11/2021 to 01/2022
Customer Support Agent, Virtual Call Control Fedex Fort Myers, FL,
  • Answered and screened calls to provide pricing and Valvoline Instant Oil Change store information
  • Routed calls to the proper channel dependent on information provided by the customer
  • First point of contact for customers calling Valvoline Instant Oil Change stores
05/2016 to 03/2020
Director of Catering Marriott Vacations Worldwide Saint George, UT,
  • Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
  • Discussed client's event needs to develop recommendations for room options and possible menus.
  • Secured new clients and accounts by analyzing and catering products to specific needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Responded to initial inquiries, coordinating facility tours and food sampling.
  • Handled catering scheduling, ordered food and planned events.
  • Designed catering packages to increase sales and customer experience.
  • Orchestrated positive customer experiences by overseeing every area of Catering operations.
  • Handled payment collection and payroll of 50+ employees.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Hired and trained both permanent and temporary staff members.
02/2016 to 05/2016
Bar Shift Leader Thomas And King (Applebee's) City, STATE,
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Decreased waste, following strict recipes and drink measurement protocol.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Guaranteed optimal beverage stock by assessing daily inventory and collaborating with owners for corrective action planning to limit expenses.
  • Checked ID cards and verified bar guests were of legal age.
  • Closed out cash register and prepared cashier report at close of business.
  • Handled $500+ cash on daily basis, which built trustworthiness and loyalty with owners.
  • Improved customer service rankings by resolving issues quickly and accurately.
01/2015 to 02/2016
Neighborhood Expert Trainer Company Name City, State,
  • Provided continuous evaluation and feedClaire to server employees.
  • Observed participants and provided corrective measures for skill improvement.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Educated bartenders, clerks, and servers on responsible service protocols.
05/2013 to 01/2015
Bartender/Bar Claire/Server Company Name City, State,
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Closed out cash register and prepared cashier report at close of business.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed cash and bar revenue during special promotions or sporting events.
Education
Expected in
No Degree: Chemistry, Theatre
University of Kentucky - Lexington, KY
GPA:
Expected in 06/2001
High School Diploma:
Letcher High School - Letcher, KY ,
GPA:
Accomplishments
  • Voted Best in Kentucky 2017 BBQ Category by Kentucky Living Magazine
  • Winner, Lexington Herald Leader Reader's Choice Best Caterer in 2017, 2018, 2019
  • Winner Best in Georgetown Best Caterer by Georgetown News-Graphic 2018

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Resume Overview

School Attended

  • University of Kentucky
  • Letcher High School

Job Titles Held:

  • Customer Support Agent, Business Development
  • Customer Support Agent, Virtual Call Control
  • Director of Catering
  • Bar Shift Leader
  • Neighborhood Expert Trainer
  • Bartender/Bar Claire/Server

Degrees

  • No Degree
  • High School Diploma

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