Director Of Career Services resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Student-centered and results-oriented professional seeking senior level position in higher education administration where decision are made by informed data and institutional priorities. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Skillful in promoting staff development and implementing strategic goals for services, activities and foster student learning in all aspects of student life.

  • Counseling
  • Decisive and results-oriented
  • Relationship and Team Building
  • Budget Planning
  • Student engagement
  • Talent Recruitment
  • Process Improvement
  • Student-Centered
  • Providing Leadership
  • Enrollment Management
  • Higher Education Administration
  • Public Speaking
Work History
Director of Career Services, 02/2021 to Current
Lincoln TechEast Windsor, CT,
  • Leads centralized Career Services office serving all ASU undergraduate students and alumni as well as students and alumni from the professional and graduate schools and post-doctoral program.
  • Collaborates with college deans, other university administrators, faculty, and staff to provide strategies to improve career services for students in all majors and to link these students to opportunities for employment.
  • Identifies best practices to promote cross department data sharing, to consider curricular enhancements that ensure career readiness.
  • Assist undergraduate and graduate admissions offices in an effort to maximize retention of students along with working with recruiting challenges.
  • Accountable for financial reporting and responsibility for establishing, enforcing, and following internal processes and controls as outlined in organizational policies and procedures.
  • Assisted students and graduates with securing employment by building relationships with employers on regional and national levels.
  • Boosted Handshake registrations 162.42% by improving promotional outreach and student engagement strategies.
  • Improved student career paths plans by advising on career interests, progress plans and career decisions.
Equal Employment Officer, 11/2018 to 02/2021
Alabama Department Of CorrectionsCity, STATE,
  • Supervised and maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Reviewed and responded to American Disabilities Act (ADA) requests for accommodations and determine the urgency of situations in order to complete requests in an appropriate time frame as prescribed by the policy.
  • Performed audits and deep document reviews to verify compliance with applicable laws.
  • Reviewed existing Administrative Regulations, facility Standard Operating Procedures and AD's to assess compliance with ADA and provide recommendations.
  • Attended annual, quarterly, and annual meetings with the Statewide ADA Coordinator and to update knowledge and to discuss the facility's compliance.
  • Reviewed on average five ADA accommodations per month to assist with customer questions and concerns.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
WIOA Employment Security Representative, 03/2012 to 11/2018
Alabama Department Of LaborCity, STATE,
  • Supervised the WIOA Work-Based Learning (WBL) program assisting individuals in part-time, temporary apprenticeships and/or internships to create a career path and build work history.
  • Identified accessible sources for vocational, educational, and training programs to enhance client job skills and achieve employment goals.
  • Promoted employment opportunities through online postings, onsite employer visits, public job fairs, and other effective resources.
  • Achieved or exceeded department metrics and quotas including interviews, hires, and job placement goals.
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Case managed over 450 higher education students per month to assist with financial aid, career planning, and navigating the labor market.
WIA Business Service Representative, 04/2014 to 06/2015
Alabama Department Of LaborCity, STATE,
  • Served as liaison between OJT employers and OJT employees to address concerns, and to assisted in the maintenance of a positive work environment.
  • Performed personnel administration duties for the OJT program to ensure compliance with procedures, rules and regulations based on WIOA federal guidelines.
  • Enforced rules and regulations of the WIOA grievance and complaints procedures to ensure equal employment opportunity and address discrimination complaints.
  • Coordinated employer relations activities on behalf of the WIOA On-the-Job (OJT) program.
  • Educated employers on the services available via WIOA and local career center.
  • Maintained updated knowledge on local labor market as needed in order to connect job seekers and employers.
  • Served on various on community and business advisory boards.
  • Ensured proper reporting of employer relations activities through designated reporting systems.
  • • Reviewed employer compensation practices to ensure compliance with state and federal legislation.
  • • Checked worksites for placement of mandatory employment posters pertaining to the Fair Labor Standards Acts, Family Medical Leave Act, OSHA and EEOE notices.
  • Conducted orientation with job candidates, and completes new hire paperwork.
  • Promoted listing of job orders on the Alabama Joblink website.
  • Performed profiles of jobs, assess employees’ skills and suggest training programs to address any gaps.
  • Coordinated and developed training programs with technical colleges, universities and training
  • Providers on the List of Eligible Training Providers.
  • Arranged for follow-up services for each OJT contract.
  • Maintained positive relationships with clients to ensure excellent performance and customer satisfaction.
  • Increased OJT contracts by 200% within six months of starting.
Doctorate: Management in Organizational Leadership, Expected in 08/2020
University of Phoenix - Phoenix, AZ,
MBA: Business Administration, Expected in 11/2009
ITT Technical Institute - Indianapolis, IN,
Bachelor of Arts: History, Expected in 08/2005
The University of Alabama - Tuscaloosa, AL,
  • Certified in Diversity, Equity, and Inclusion in the Workplace, 2021
  • James W. Wright Leadership Institute, 2017

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Resume Overview

School Attended

  • University of Phoenix
  • ITT Technical Institute
  • The University of Alabama

Job Titles Held:

  • Director of Career Services
  • Equal Employment Officer
  • WIOA Employment Security Representative
  • WIA Business Service Representative


  • Doctorate
  • MBA
  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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