Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Overview

Highly polished and innovative Business Development expert with key domestic and global experience penetrating new markets, expanding existing accounts and boosting profits. Energetic leader with over a decade of experience managing successful teams and channeling operational improvements to promote growth and profitability.

Core Strengths
  • International Client Relations
  • Contract & Business Negotiations
  • Effective Speaker & Presenter
  • Top-Tier Marketing Strategies
  • Membership Acquisition & Retention
  • Sales & Profit Maximization
  • Chapter & Committee Support
  • Project Management
Work History
09/2019 to 03/2020 Director of Business Dev Operations - Inside Sales Massachusetts Technology Collaborative | Boston, MA,

⇢ Promoted to launch newly created department. Managed and led a sales operations team, including hiring, evolution, and fulfillment of team and individual goals.

  • Built and supervised a world class team to deliver six figure deals for the organization which closed nearly 1M in sales.
  • Owned pipeline development and execution from start to finish to ensure revenue targets were exceeded and to resolve any business critical issues where needed.
  • Formulated and administered sales dashboards to ensure conversions were easily understood by stakeholders.
  • Shaped financial plans and operational budgets to drive top-line and bottom-line sales growth.
  • Controlled the maturing and delivery of strategic solutions for "At Risk" accounts by joining forces with appropriate stakeholders to improve the customer experience.
  • Implemented AI (Artificial Intelligence) process to accelerate prospect response time and translate customer data to determine marketing strategy.
  • Connected with VP of IT Dept. to enable technologies to increase the productivity and effectiveness of the sales team.
  • Assembled a sales training plan focused on developing and reinforcing critical sales competencies.
  • Optimized demand automation process by working with the Marketing team to maximize new opportunity yield.
  • Forecasted and assessed risk during pipeline reviews with Exec. Leadership team.
  • Reported on monthly, quarterly, and annual sales targets and delivered competitive business insights, trends and analysis to drive ongoing performance improvements.
  • Ensured best practices were applied to support high velocity sales cycles, and superior quality performances.
  • Mentored team to meet and exceed monthly, quarterly, and annual team targets by navigating the sales pipeline.
  • Guided team in prospecting and demand generation through inbound and outbound drip campaigns.
08/2018 to 09/2019 Director of Program Development Global Business Travel Association - (WINiT) | City, STATE,

⇢Promoted to lead and own the global roadmap for strategic partnerships and sponsorships for WINiT (Women in Travel - a subsidiary of GBTA) which included:

  • Orchestrating a long-term vision and strategy to deliver on WINiT's overall mission and perspective.
  • Devising methods to acknowledge sponsor contributions and support such as: (Summit brand recognition, Gala Award presentation, Expo signage display, special logo design) etc.
  • Cultivating a sponsorship prospectus detailing pricing and package options supporting areas of (Membership, Webinars, Education, Research, Summit, Gala Awards) etc.
  • Forming a sound organization structure for the communication of info, program updates and adherence to timeline and goals between Sales, Marketing, Membership, Leadership, and BOD.
  • Functioning as the brand officer who protected and elevated marketing across all channels.
  • Expanding the optimum global partnerships and sponsorship model to maximize business, brand and social impact.
  • Empowering a motivated team of customer-centric sales and business development executives.
  • Evaluating and standardizing procedures and techniques to improve the efficiency and effectiveness of WINiT related programs, projects, and activities.
  • Serving as liaison between Exec. Leadership team and WINiT Board of Directors.
  • Structuring project timelines, schedules, and budgeting parameters for all events.
  • Continuously pitching turnkey opportunities to foster fruitful implementation of new programs.
01/2011 to 08/2018 Manager, Member Engagement & Event Marketing Global Business Travel Association | City, STATE,

⇢ Led Acquisition Team by composing and carrying out first-class membership strategies to convey GBTA's value proposition to prospective members.

  • Oversaw portfolio of priority Fortune 100 Membership Accounts (Amazon, Apple, Exxon Mobil, Boeing, IBM, Raytheon, Facebook, Google, Bank of America, Pfizer, Home Depot, AMEX, FedEx) etc.
  • Trained and managed three direct reports to correctly sell memberships utilizing sales techniques and procedures.
  • Composed membership metrics to ensure outreach and retention efforts were properly tracked.
  • Managed new member onboarding, including orientation and year-round engagement throughout the first year.
  • Performed chapter speaking engagements to promote GBTA member benefits.
  • Collaborated with Mktg. SVP to develop annual/quarterly plan to advance quality leads through strategy and pricing.
  • Worked with the IT Dept. to update online membership materials and manage website SEO.
  • Monitored membership database with nearly 10,000 global members from six continents to resolve member concerns and issued regular reports showing trends that would allow other departments to address any reoccurring issues.
  • Conducted webinars to assist new members with acclimation into GBTA culture.
  • Implemented GBTA Hub, a platform designed for members to communicate safely.
Education & Training
Expected in Bachelor of Arts | Mass Media Communications Hampton University, Hampton, VA, GPA:
Expected in | Global Leader Prof. Award Recipient-Program Mgmt. Global Business Travel Association, Alexandria, VA, GPA:
Expected in | Sales Performance Certification Richardson Sales Training Program, Philadelphia, PA, GPA:
Expected in | Corporate Travel Expert - CTE Certification Global Business Travel Association, Alexandria, VA, GPA:
Community Involvement Recognition
  • [2014 - 2020] GBTA Cares Service Projects - Appointed by VP of HR to serve as CSR Lead. Negotiated alliances with ECPAT, ALS, Firefighters & Friends, Cradles to Crayons, Clean the World, Wish for Wheels) etc.
  • 2017 - Pay it Forward Fox 5 - Easterns Automotive Group
  • 2017 - NorthWest Federal Credit Union - Acts of WE Award Recipient
  • 2014 - Extra Mile Award - Northern Virginia Hampton Alumni Association
  • 2014 - Presidents' Award -Northern Virginia Hampton Alumni Association
  • 2012 - Community Service Award - (Women Achievement) KSEF Foundation
  • 2011 - Program Planning & Development Community Service Award-Delta Sigma Theta Sorority Inc.

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Resume Overview

School Attended

  • Hampton University
  • Global Business Travel Association
  • Richardson Sales Training Program
  • Global Business Travel Association

Job Titles Held:

  • Director of Business Dev Operations - Inside Sales
  • Director of Program Development
  • Manager, Member Engagement & Event Marketing

Degrees

  • Bachelor of Arts

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