director of business dev operations inside sales resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly polished and innovative Business Development expert with key domestic and global experience penetrating new markets, expanding existing accounts and boosting profits. Energetic leader with over a decade of experience managing successful teams and channeling operational improvements to promote growth and profitability.

Core Strengths
  • International Client Partnerships
  • Contract & Business Negotiations
  • Effective Speaker & Presenter
  • Top-Tier Marketing Strategies
  • Membership Acquisition & Retention
  • Sales & Profit Maximization
  • Robust Networking Skills
  • Project Management
Community Involvement Recognition
  • [2014 - 2020] GBTA Cares Service Projects - Appointed by VP of HR to serve as CSR Lead. Negotiated alliances with ECPAT, ALS, Firefighters & Friends, Cradles to Crayons, Clean the World, Wish for Wheels) etc.
  • 2017 - Pay it Forward Fox 5 - Easterns Automotive Group
  • 2017 - NorthWest Federal Credit Union - Acts of WE Award Recipient
  • 2014 - Extra Mile Award - Northern Virginia Hampton Alumni Association
  • 2014 - Presidents' Award -Northern Virginia Hampton Alumni Association
  • 2012 - Community Service Award - (Women Achievement) KSEF Foundation
  • 2011 - Program Planning & Development Community Service Award-Delta Sigma Theta Sorority Inc.
Work History
09/2019 to 03/2020 Director of Business Dev Operations - Inside Sales Massachusetts Technology Collaborative | Boston, MA,

⇢ Promoted to launch newly created department. Managed and led a sales operations team, including hiring, evolution, and fulfillment of team and individual goals.

  • Built and supervised a world class team to deliver six figure deals for the organization which closed nearly 1M in sales.
  • Owned pipeline development and execution from start to finish to ensure revenue targets were exceeded and to resolve any business critical issues where needed.
  • Formulated and administered sales dashboards to ensure conversions were easily understood by stakeholders.
  • Shaped financial plans and operational budgets to drive top-line and bottom-line sales growth.
  • Controlled the maturing and delivery of strategic solutions for "At Risk" accounts by joining forces with appropriate stakeholders to improve the customer experience.
  • Implemented AI (Artificial Intelligence) process to accelerate prospect response time and translate customer data to determine marketing strategy.
  • Connected with VP of IT Dept. to enable technologies to increase the productivity and effectiveness of the sales team.
  • Assembled a sales training plan focused on developing and reinforcing critical sales competencies.
  • Optimized demand automation process by working with the Marketing team to maximize new opportunity yield.
  • Forecasted and assessed risk during pipeline reviews with Exec. Leadership team.
  • Reported on monthly, quarterly, and annual sales targets and delivered competitive business insights, trends and analysis to drive ongoing performance improvements.
  • Ensured best practices were applied to support high velocity sales cycles, and superior quality performances.
  • Mentored team to meet and exceed monthly, quarterly, and annual team targets by navigating the sales pipeline.
  • Guided team in prospecting and demand generation through inbound and outbound drip campaigns.
08/2018 to 09/2019 Director of Program Development Global Business Travel Association - (WINiT) | City, STATE,

⇢Promoted to lead and own the global roadmap for strategic partnerships and sponsorships for WINiT (Women in Travel - a subsidiary of GBTA) which included:

  • Orchestrating a long-term vision and strategy to deliver on WINiT's overall mission and perspective.
  • Devising methods to acknowledge sponsor contributions and support such as: (Summit brand recognition, Gala Award presentation, Expo signage display, special logo design) etc.
  • Cultivating a sponsorship prospectus detailing pricing and package options supporting areas of (Membership, Webinars, Education, Research, Summit, Gala Awards) etc.
  • Forming a sound organization structure for the communication of info, program updates and adherence to timeline and goals between Sales, Marketing, Membership, Leadership, and BOD.
  • Functioning as the brand officer who protected and elevated marketing across all channels.
  • Expanding the optimum global partnerships and sponsorship model to maximize business, brand and social impact.
  • Empowering a motivated team of customer-centric sales and business development executives.
  • Evaluating and standardizing procedures and techniques to improve the efficiency and effectiveness of WINiT related programs, projects, and activities.
  • Serving as liaison between Exec. Leadership team and WINiT Board of Directors.
  • Structuring project timelines, schedules, and budgeting parameters for all events.
  • Continuously pitching turnkey opportunities to foster fruitful implementation of new programs.
01/2011 to 08/2018 Manager, Event Marketing & Member Engagement Global Business Travel Association | City, STATE,

⇢ Led Acquisition Team by composing and carrying out first-class membership strategies to convey GBTA's value proposition to prospective members.

  • Oversaw portfolio of priority Fortune 100 Membership Accounts (Amazon, Apple, Exxon Mobil, Boeing, IBM, Raytheon, Facebook, Google, Bank of America, Pfizer, Home Depot, AMEX, FedEx) etc.
  • Trained and managed three direct reports to correctly sell memberships utilizing sales techniques and procedures.
  • Composed membership metrics to ensure outreach and retention efforts were properly tracked.
  • Managed new member onboarding, including orientation and year-round engagement throughout the first year.
  • Performed chapter speaking engagements to promote GBTA member benefits.
  • Collaborated with Mktg. SVP to develop annual/quarterly plan to advance quality leads through strategy and pricing.
  • Worked with the IT Dept. to update online membership materials and manage website SEO.
  • Monitored membership database with nearly 10,000 global members from 6 continents to resolve member concerns and issued regular reports showing trends that would allow other departments to address any reoccurring issues.
  • Conducted webinars to assist new members with acclimation into GBTA culture.
  • Implemented GBTA Hub, a platform designed for members to communicate safely.
  • Assisted Membership Committee in the development and implementation of marketing programs and materials to effectively recruit/retain members and prospects.
Education & Training
Expected in Bachelor of Arts | Mass Media Communications Hampton University, Hampton, VA, GPA:
Expected in | Global Leader Prof. Award Recipient-Program Mgmt. Global Business Travel Association, Alexandria, VA, GPA:
Expected in | Sales Performance Certification Richardson Sales Training Program, Philadelphia, PA, GPA:
Expected in | Corporate Travel Expert - CTE Certification Global Business Travel Association, Alexandria, VA, GPA:

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Resume Overview

School Attended

  • Hampton University
  • Global Business Travel Association
  • Richardson Sales Training Program
  • Global Business Travel Association

Job Titles Held:

  • Director of Business Dev Operations - Inside Sales
  • Director of Program Development
  • Manager, Event Marketing & Member Engagement


  • Bachelor of Arts

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