(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Highly motivated professional with an extensive background in membership engagement, meeting planning and business development seeking an opportunity which will present a platform that will allow these skills to be showcased. Innovative leader with over a decade of experience managing teams, operations management, and membership cultivation.

Core Skills
  • Membership Acquisition & Retention
  • Chapter & Committee Support
  • Effective Speaker & Presenter
  • Meeting Planning
  • Project Management
  • Contract & Business Negotiations
  • Sales and Profits Maximization
  • International Client Relationships
Education and Training
Hampton University Hampton, VA, Expected in 05/1999 Bachelor of Arts : Communications - GPA :
Global Business Travel Association Alexandria, VA, Expected in 03/2019 : Global Leader Prof. Award Recipient -Program Mgmt. - GPA :
Richardson Sales Training Program Philadelphia, PA, Expected in 04/2013 : Sales Performance - GPA :
Global Business Travel Association Alexandria, VA, Expected in 03/2012 : Corporate Travel Expert - CTE Certification - GPA :
Work History
Global Business Travel Association - Director of Business Dev Operations - Inside Sales
City, STATE, 09/2019 - 03/2020
  • Handled new revenue acquisition activities including opportunity identification, qualification, and capture; opportunity pipeline management; meetings with key customers and prospects.
  • Supervised Inside Sales Team: duties included qualifying and closing new leads to support expo, sponsorship, education, and research opportunities.
  • Partnered closely with international field sales team to coordinate territory coverage and workload management.
  • Coached Inside Sales Representatives in prospecting and demand generation through both inbound and outbound drip campaigns.
  • Optimized the demand automation process by working with the Marketing team to maximize new opportunity yield.
  • Implemented AI (Artificial Intelligence) process to accelerate prospect response time and translate customer data to determine marketing strategy.
  • Worked with Fulfillment team to ensure a seamless customer experience after deal closure.
  • Accurately forecasted and assessed risk during pipeline reviews with Executive Leadership team.
  • Reported on monthly, quarterly, and annual sales targets and delivered competitive business insights, trends and analysis to drive ongoing performance improvements.
  • Ensured sales best practices were applied to support high velocity sales cycles, and high quality sales performances.
  • Mentored team to meet and exceed monthly, quarterly, and annual team targets by generating sales pipeline and driving to close.
Global Business Travel Association - (WINiT) - Director of Meeting Planning & Development
City, STATE, 08/2018 - 09/2019
  • Managed a portfolio of over 50 WINiT (Women in Travel - a subsidiary of GBTA) clients and prospects through all stages of sponsorship cycles with an emphasis on Membership, Expo Sales, Webinars, Education and Research.
  • Evaluated, developed, and standardized procedures and methods to improve the efficiency and effectiveness of WINiT related programs, projects, and activities.
  • Managed attendee enrollment process through supporting and maintaining event registration sites such as CVENT and JSPARGO.
  • Researched and selected third party vendors for annual WINiT events including WINiT Summit and Gala Awards.
  • Negotiated cost savings with contracted hotels and various vendors for event specific services.
  • Produced project timelines, project schedules, and budgeting parameters for all meetings.
  • Served as the liaison between the Executive Leadership team and the WINiT Board of Directors.
  • Handled accurate data pertaining to financial costs aligned with approved budget and tracked status of expected attendees.
  • Identified and secured content providers, including speakers, trainers, facilitators, and internal team members for support staff.
  • Worked closely with design team to create and edit event materials.
Global Business Travel Association - Manager, Membership Engagement & Event Marketing
City, STATE, 01/2011 - 08/2018
  • Established a Membership Committee whose purpose was geared towards the generation of prospects and new members, as well as connecting new members with veteran members.
  • Managed all aspects of membership processing, fulfillment of membership requirements and member feedback on programs and services.
  • Implemented membership strategies and supported recruitment of new members and retention of existing members.
  • Executed new member follow up through a 30/60/90 day campaign.
  • Performed chapter speaking engagements to promote the benefits of GBTA membership.
  • Collaborated with VP of Marketing to develop annual/quarterly game plan to generate quality leads through strategy and pricing.
  • Ensured membership privileges did not convey until membership was effective, and that memberships stopped upon termination.
  • Trained membership acquisition team to correctly sell memberships utilizing sales techniques and procedures.
  • Worked with Marketing team to develop specific ads and brochures to attract new members.
  • Monitored membership system to resolve member complaints and concerns and issued regular reports showing trends and specifics to allow other departments to address reoccurring issues.
  • Conducted membership webinars to assist new members with acclimation into GBTA culture.
Volunteer Service Achievements

2017 - Pay it Forward Fox 5 - Easterns Automotive Group

2017 - NorthWest Federal Credit Union - Acts of WE Award Recipient

2014 - Extra Mile Award - Northern Virginia Hampton Alumni Association

2014 - Presidents' Award -Northern Virginia Hampton Alumni Association

2012 - Community Service Award -(Women Achievement) KSEF Foundation

2011 - Program Planning & Dev. Community Service Award - Delta Sigma Theta Sorority Inc.

Additional Information

University of South Florida

Diversity Equity & Inclusion Workplace Certification (Expected May 2021)

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School Attended

  • Hampton University
  • Global Business Travel Association
  • Richardson Sales Training Program
  • Global Business Travel Association

Job Titles Held:

  • Director of Business Dev Operations - Inside Sales
  • Director of Meeting Planning & Development
  • Manager, Membership Engagement & Event Marketing


  • Bachelor of Arts

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