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Professional Summary
Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic candidate experienced in health insurance and underwriting.
Skills
Interpersonal Skills
Written Communication
Problem-Solving
Microsoft Office, PowerPoint, Excel
Teamwork and Collaboration
Health insurance
Underwriting and adjustments
Organization skills
Inbound and Outbound Calling Remote
Time Management
Work History
09/2017 to 03/2020Director of AdmissionsRegency Care Of Arlington | Arlington, VA,
Oversaw all activity within admissions department, approved all expense reports, Answered all questions of potential new clients, and their families both over phone and in person
(100+) patient calls per day
Verified all financial packets, verified insurance benefits setup payment arrangements with families as needed ,collected payments from private pay families Recorded all admissions, discharges, and changes of statuses
Maintained aftercare referrals and phlebotomy procedures
Assigned housing/ beds for new admits, also made all official transportation arrangements
Medical Assistant abilities
Made contact with insurance carriers to discuss policies and individual patient benefits
Communicated verification and authorization status updates with nursing department to facilitate decision-making for patient admissions and insurance coverage
08/2015 to 08/2017Health TechnicianNaperville Community Unit School District 203 | Naperville, IL,
Observed and monitored client behavior and responses to treatment
Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
Monitored client census by using Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data
Trained in substance abuse, co-occurring disorders, and effect of employment and housing issues on mental health
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Documented observations and baseline measurements in medical records
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
Responded to client calls swiftly to resolve issues and answer questions
Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 25%
06/2015 to 08/2017Admissions CoordinatorKindred Healthcare | Chicago, IL,
Answered all incoming calls using multi-line phone system
Scheduled appointments, also called to confirm appointments day prior to visit
Admissions process for new clients-vitals, urinalysis ,other duties as needed
Collected, sorted and reviewed marketing information and produced timely corporate reports
Assisted in patient admission process based on federal and state laws
Completed preliminary paperwork for incoming and outgoing patients
Confirmed all insurance benefits met standards of admissions as dictated by policy
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
Verified over 50 clients information by analyzing existing evidence on file
01/2010 to 01/2015Customer Service RepresentativeShentel | Honaker, VA,
Represent several medication companies, (ie) Astra Zeneca, Acurian, Quintiles, One Touch, Novartis, Bristoll Meyer Squib, answering inbound/outbound client calls, completing screening for clinical trials
Answering approximately 100 calls per day, set appointments, customer assistance, varied duties as needed
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Provided primary customer support to internal and external customers
Answered customer telephone calls promptly to avoid on-hold wait times
Promoted available products and services to customers during service, account management and order calls
Education
Expected in 2017Phlebotomy Technician: Healthcare | Beacon Hill Career Training, Fort Lauderdale, FLGPA:
Expected in 2017Medical Assistant: Healthcare | Medical Career Institute of South Florida, West Palm Beach, FLGPA:
Expected in 2015Home Health Aide: Healthcare | Community Vocational Training Center, Riviera Beach, FLGPA:
Expected in 2011Associate of Arts | Business AdministrationPark Vista High School, Lake Worth, GPA:
Expected in 2007High School Diploma | South University, , GPA:
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