Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic candidate experienced in health insurance and underwriting.

  • Interpersonal Skills
  • Written Communication
  • Problem-Solving
  • Microsoft Office, PowerPoint, Excel
  • Teamwork and Collaboration
  • Health insurance
  • Underwriting and adjustments
  • Organization skills
  • Inbound and Outbound Calling Remote
  • Time Management
Work History
09/2017 to 03/2020 Director of Admissions Regency Care Of Arlington | Arlington, VA,
  • Oversaw all activity within admissions department, approved all expense reports, Answered all questions of potential new clients, and their families both over phone and in person
  • (100+) patient calls per day
  • Verified all financial packets, verified insurance benefits setup payment arrangements with families as needed ,collected payments from private pay families Recorded all admissions, discharges, and changes of statuses
  • Maintained aftercare referrals and phlebotomy procedures
  • Assigned housing/ beds for new admits, also made all official transportation arrangements
  • Medical Assistant abilities
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Communicated verification and authorization status updates with nursing department to facilitate decision-making for patient admissions and insurance coverage
08/2015 to 08/2017 Health Technician Naperville Community Unit School District 203 | Naperville, IL,
  • Observed and monitored client behavior and responses to treatment
  • Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints
  • Monitored client census by using Daily Movement Report and recording admissions, discharges, doctor appointments and site visit data
  • Trained in substance abuse, co-occurring disorders, and effect of employment and housing issues on mental health
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Documented observations and baseline measurements in medical records
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
  • Responded to client calls swiftly to resolve issues and answer questions
  • Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 25%
06/2015 to 08/2017 Admissions Coordinator Kindred Healthcare | Chicago, IL,
  • Answered all incoming calls using multi-line phone system
  • Scheduled appointments, also called to confirm appointments day prior to visit
  • Admissions process for new clients-vitals, urinalysis ,other duties as needed
  • Collected, sorted and reviewed marketing information and produced timely corporate reports
  • Assisted in patient admission process based on federal and state laws
  • Completed preliminary paperwork for incoming and outgoing patients
  • Confirmed all insurance benefits met standards of admissions as dictated by policy
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Verified over 50 clients information by analyzing existing evidence on file
01/2010 to 01/2015 Customer Service Representative Shentel | Honaker, VA,
  • Represent several medication companies, (ie) Astra Zeneca, Acurian, Quintiles, One Touch, Novartis, Bristoll Meyer Squib, answering inbound/outbound client calls, completing screening for clinical trials
  • Answering approximately 100 calls per day, set appointments, customer assistance, varied duties as needed
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Provided primary customer support to internal and external customers
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Promoted available products and services to customers during service, account management and order calls
Expected in 2017 Phlebotomy Technician: Healthcare | Beacon Hill Career Training, Fort Lauderdale, FL GPA:
Expected in 2017 Medical Assistant: Healthcare | Medical Career Institute of South Florida, West Palm Beach, FL GPA:
Expected in 2015 Home Health Aide: Healthcare | Community Vocational Training Center, Riviera Beach, FL GPA:
Expected in 2011 Associate of Arts | Business Administration Park Vista High School, Lake Worth, GPA:
Expected in 2007 High School Diploma | South University, , GPA:
CPR/BLS Certification Certified Phlebotomy Technician Medication Technician Certification

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    School Attended

    • Beacon Hill Career Training
    • Medical Career Institute of South Florida
    • Community Vocational Training Center
    • Park Vista High School
    • South University

    Job Titles Held:

    • Director of Admissions
    • Health Technician
    • Admissions Coordinator
    • Customer Service Representative


    • Phlebotomy Technician: Healthcare
    • Medical Assistant: Healthcare
    • Home Health Aide: Healthcare
    • Associate of Arts
    • High School Diploma

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