director learning and organizational development resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Professional Summary
Dedicated leader with over 20 years of proven results using operational and leadership strengths to solve specific and complex challenges through the training, development, and engagement of employees.
Areas of Expertise

    Leadership Development

    Workforce Development

    Learning Management Systems

    Needs Analysis


Change Management

Organization Design

Survey Development

Performance Management

Succession Management

Work History
Director, Learning and Organizational Development, 06/2013 to Current
Northwell HealthBrightwaters, NY,
  • Manage all aspects of planning and implementation of strategic learning and assessment activities for 5,600 employees in the North America market
  • Assess organizational needs and collaborated/consulted with business leaders and HR to develop solutions related to improving leadership effectiveness at multiple levels
  • Design, develop and facilitate Philip's front-line and mid-level leadership programs in conjunction with DDI
  • Develop North America training professionals by certifying them to facilitate leadership and workforce development programs​
  • Direct the activities of a global project team to research, design and develop an enhanced method for measuring employee engagement  
  • Facilitate senior-level team interventions ranging from team development, organization design and change management
  • Lead and contribute to the implementation of the Philips North America Talent Management strategy through strategic workforce planning activities

Manager, Organizational Development, 03/2009 to 06/2013
AlbericiNorcross, GA,
  • Built a learning and organizational development function Created, analyzing, implementing and evaluated…developed the team, capabilities, etc. ·       
  • Directed the activities of six global subject matter experts in designing a multi-level leadership assessment and development strategy         
  • Directed change management and continuous improvement activities utilizing Kotter change model and DMAIC/Six Sigma methodologies ·       
  • Global responsibility for succession planning, employee engagement efforts, performance management processes and systems ·       
  • Extensive delivery experience at all levels of leadership including VP/SVP leadership teams ·       
  • Recognized by the International Quality and Productivity Center (IQPC) as the winner of the CUBIC award in the category of First Class Job at Developing the Next Generation of Leaders (2012)

Senior Manager, Organizational and Employee Development, 03/2007 to 03/2009
National Financial Partners Corp.Beltsville, MD,
  • Responsibile for Ariba’s People Strategy, which includes success profiling, interviewer training, leadership and workforce development training, performance management and succession management  
  • Developed and implemented Ariba’s global leadership development program in North America, EMEA and APAC  
  • Managed leadership assessments, feedback sessions and individual development plans for high potentials  
  • Additional responsibilities for organizational employee engagement survey, performance management/calibration process, orientation program, diversity initiatives, and quarterly company meetings
Senior Consultant, 1995 to 03/2007
  • Consulted with clients on the full life cycle of HR solutions – selection, development, performance management and succession planning  
  • Conducted research evaluation studies for clients as well as internal development programs  
  • Performed a number of management, consulting and sales support roles during my tenure
  • Three time winner of DDI’s VIP Award for top performance as recognized by senior leadership
Master of Arts: Organizational Change and Development, Expected in to Regent University - Virginia Beach, VA

Bachelor of Science: Economics, Expected in to Penn State University - University Park, PA
  • Organization Development Certified Professional, ODCP
  • Senior Professional Human Resources, SPHR
  • DDI Master Trainer
  • Hogan Assessment Systems
  • Prosci Change Management Program

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Resume Overview

School Attended

  • Regent University
  • Penn State University

Job Titles Held:

  • Director, Learning and Organizational Development
  • Manager, Organizational Development
  • Senior Manager, Organizational and Employee Development
  • Senior Consultant


  • Master of Arts
  • Bachelor of Science

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