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director it employee technology portfolio resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

High-achieving IT Director with over 30 years experience in the insurance industry with focus on leadership and building high performing teams who have demonstrated skills in integrating operational strategies, building partnerships and developing short and long term end user solutions. Skillfully manage KPIs and internal controls to monitor operational trends and devise forward-thinking solutions. Results-focused, flexible and resilient in resolving issues. Experienced in sourcing and vendor management, claims operations, personal, commercial and life insurance, financial acumen and innovation. A self motivated leader who engages the team to produce high quality results for the company that align with the corporate mission, values and goals. Thrives in high stress and a fast paced environment.

Accomplishments
  • Planned and deployed 6000+ Employees to their home office locations with equipment in less than 7 days, when COVID hit.
  • Deployed Microsoft Teams to 6000+ Employees in 6 days.
  • Deployed conference room and workstation reservation software to production in 10 days.
  • Collaborated with teams across the enterprise to return Employees back to the office, update all conference room technology and workstation technology for our Workplace Reset initiative.
Skills
  • Cloud Computing
  • Business Process and Improvement Strategies
  • Technological and Transformational Alignment
  • 12+ years small business owner experience
  • Asset Management and Sourcing and Vendor Management experience
  • Workplace services and design knowledge
  • Business Continuity and Disaster Recovery experience
  • Strategic Planning
  • In-depth knowledge of end user and enterprise technologies
  • Experience with all lines of business
  • Financial acumen along with Project Management experience
  • Organizational Change Management experience
Work History
Director, IT Employee Technology Portfolio, 11/2020 to Current
Brattleboro Memorial HospitalBrattleboro, VT,
  • Oversees 25M plus IT Portfolio consisting of five sections: Technology Deployment Services, Tech & Business Support, Tech & Productivity Support, Tech Endpoints and Tech Dispatch.
  • Accountable for delivering quality products to end users, easy to use technologies that enhance business operations.
  • Partner with numerous Employees throughout the company to introduce solid, useful and modern technology that is cost effective, saving the company a substantial amount over the course of my career.
  • Collaboration across the organization is a key component to our success supported by extensive interaction with our Agency force, the Employee base.
  • Erie account rep for several vendors including Microsoft, Verizon, and AT&T, Cisco and Citrix.
Director of IT Client Services, 06/2014 to 11/2020
Clough, Harbour & Associates, LlpEvansville, IN,
  • Responsible for $25M + portfolio with over 100 Employees and Contractors in the Employee Technology Portfolio.
  • Oversees department consisting of five sections; IT Service Desk, IT Account Management, Desktop and Mobility, Desk Side Support and End User Delivery.
  • Accountable for delivering quality products to end users, easy to use technologies, prompt access to all Erie systems and world class support.
  • Partner with numerous Employees throughout the company to introduce solid, useful and modern technology that is cost effective; saving the company a substantial amount over the course of my career.
  • Collaboration across the organization is a key component to our success supported by extensive interaction with our Agency force, the Employee base, and a number of vendors including Microsoft, Verizon and AT&T.
Office Manager, 01/2002 to Current
Pound Concrete Construction, LLCCity, STATE,
  • Establishes and administers yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Complete weekly payroll for 4 employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record-keeper.
  • Oversees office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Track and record team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Section Manager, 06/2010 to 06/2014
Erie InsuranceCity, STATE,
  • Responsible for 40+ Employees and Contractors who support the Agency Force and our Employee base.
  • Support over 12,000 users in the Agency community and over 4800 Employees throughout our footprint for all technical support as it relates to the software and hardware used to perform their day to day tasks.
  • Worked directly with the business for all projects that take place in the company in addition to supporting the projects once they went into production. Ensured that our service levels were above industry standards, our Customers were satisfied and their needs were exceeded.
  • Proactively monitored, trended and analyzed the call data, survey information and Cisco data to ensure that we were on target.
  • Built a strong leadership team and technical team to allow our results to be extremely high resulting in low turn over and actively engaged Employees.
Education
Bachelor of Science: Management Information Systems, Expected in 2016 to Ashford University - San Diego, CA,
GPA:
  • Leadership and Management focus
  • Minor in English
  • 3.8 GPA (overall)
  • Dean's List every term
Certifications
  • Contact Center Six Sigma Certified
  • P & C Insurance Designation
  • Executive Training through Case Western
  • Organizational Change Management Training
  • Help Desk Manager Certification
  • Help Desk Director Certification
  • 90 Day Trek Leadership Training
  • ITIL Certified
  • EXPLORE Program
  • Public Speaking Certification
,
Affiliations
  • Wattsburg Area School District Board Member
  • President of the Seneca High School Athletic Boosters
  • Help Desk Institute Executive Leader Forum Board Member
  • Prior 6th Grade Boys Basketball Coach - Wattsburg School District
  • Women's Networking Member - Coffee Club Divas

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Director, IT Employee Technology Portfolio
  • Director of IT Client Services
  • Office Manager
  • Section Manager

Degrees

  • Bachelor of Science

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