LiveCareer-Resume

director employment and community supports resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Accomplished nonprofit executive with demonstrated ability to implement change while inspiring passion and mission-critical support. Results-oriented leader with solid experience managing multiple departments and projects, including budgeting, administration, and communications.
Skills
  • Leadership development
  • Change management
  • Disability advocacy
  • Community Outreach
  • Organizational Liaison
  • Program development
  • Resource development
  • Communications
Education
California Southern University Santa Ana, CA Expected in 2010 Master of Science : Clinical Psychology - GPA : Clinical Psychology
University of Minnesota Morris, MN Expected in 1993 Bachelor of Arts degree : Psychology - GPA : Psychology
University of Minnesota Extension , Expected in Bachelor of Arts degree : - GPA : Liberal Arts for Human Services Organizational Training and Development
University of Minnesota Extension Minneapolis, MN Expected in 1 1995 Communication Disorders : - GPA :
Certifications
Certified Employment Support Professional
Work History
Papa John's - Director, Employment and Community Supports
Anchorage, AK, 05/2009 - Current
  • Direct and oversee all aspects of four state-licensed programs supporting adults with disabilities
  • Hire, train, and supervise team of program managers responsible for day-to-day operations
  • Develop and manage departmental budget of more than $2.75 million in revenue annually
  • Develop and implement strategic directions
  • Ensure systemic processes and procedures facilitate consistency within the department
  • Mentor, guide, and consult with organizational directors and managers
  • Oversee annual licensing compliance 
  • Maintain relationships within state and county agencies and serve as liaison for regulatory issues and service needs
  • Develop and maintain community partnerships with local businesses and civic organizations
Community Involvement Programs - Manager
City, STATE, 11/2002 - 05/2009
  • Manage, coordinate and administer all aspects of state- licensed program for individuals with disabilities seeking employment supports
  • Hire, train, and manage employees, including unionized hourly direct support staff and salaried managers; supervise employees' performance and provide on-going feedback, performance coaching and evaluation
  • Instruct employees in program development and goal-writing
  • Review and critique program plans and ensure implementation based on licensing standards
  • Develop community partnerships with local businesses to facilitate employment of people with disabilities
  • Assess organizational and departmental training needs and participate in development of curriculum to address needs (including seminars, workshops, group and individual instruction sessions.) Develop and administer site-specific and departmental budgets.
  • Develop systematic processes and procedures to ensure consistency within the department.
  • Provide consultation to departmental and organizational managers
  • Ensure compliance with licensing standards; develop relationships within state and county agencies and serve as liaison for regulatory issues and service needs
  • Recruit program participants to ensure financial stability and growth within program site
CIGNA Behavioral Health - Employer Service Coordinator | Intake Specialist
City, STATE, 10/1998 - 11/2002
  • Determined customer training needs; coordinated delivery of training, health fairs, and orientations
  • Located and scheduled providers to deliver on-site services; negotiated service fees
  • Trained team members in required aspects of position; provided guidance to facilitate on-going skill development
  • Developed efficient work flows and processes to adapt to continually growing customer base
  • Created and edited seminars and promotional materials; reviewed and critiqued proposed seminars; worked with outside vendors and processed reimbursement requests
  • Registered members using an on-line data information system and assessed clinical and work/life needs of members
  • Researched available resources and referred members to appropriate behavioral health resources; determined benefit eligibility and resolved service-related concerns
Partnership Resources, Inc. | Thomas Allen, Inc. | Alternatives For People With Autism - Program Manager and Coordinator
, STATE, 11/1994 - 10/1998
  • Hired and trained employees; supervised employee performance and provided on-going feedback and evaluation in positions with progressive responsibility in supervision and program management
  • Developed, implemented and evaluated program plans to meet customers' behavioral, vocational, and life-skill needs
  • Tracked program performance and reported to external customers
  • Coordinated residential and financial support services for customers
Accomplishments
Change Management:

Disability Advocacy:

Community Outreach:

Training:

Communications and Resource Development:
Skills
budgets, budget, coaching, consultation, delivery, financial, instruction, networking, Organizational, processes, profit, program development, program management, promotional materials, seminars, strategic, supervision, workshops
Additional Information
  • Additional training, academic and employment references available upon request.

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Resume Overview

School Attended

  • California Southern University
  • University of Minnesota
  • University of Minnesota Extension
  • University of Minnesota Extension

Job Titles Held:

  • Director, Employment and Community Supports
  • Manager
  • Employer Service Coordinator | Intake Specialist
  • Program Manager and Coordinator

Degrees

  • Master of Science
  • Bachelor of Arts degree
  • Bachelor of Arts degree
  • Communication Disorders

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