director digital transformation resume example with 18+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Passionate and accomplished strategic leader with Impact & Result driven approach, and proven record of success implementing cutting-edge technology to drive business transformation and strategic growth for Fortune 5 organization

17+ years of leading global engineering teams with a focus on digital innovation and new product development via multiple leadership roles leading teams with up to 100+ engineers delivering platforms and products spanning Digital, E-Commerce, AI, ERP, Marketing/CRM, Supply Chain and cloud powered products for diverse industries and markets including Asia, Europe, North America. Excels in matrix organizations, effectively collaborating across multiple teams and functions to drive success


Revenue Collection Of $50M

  • Through efficient product management and problem solving, enabled revenue collection over $20 Million during COVID pandemic when the patient count increased 6X
  • Product also avoided onboarding 40 FTE resulting in $3M save(s)

Exceeded throughput target by 90%

  • Resolved bottlenecks & digitized Business processes resulting in increased throughput for Finance & Supply Chain Management unit

Revenue Generation

  • Designed & implemented AI/ML products leading to rise in customer retention,debt reduction,facility utilization resulting in $40M increase in revenue

Chaired Legal & Compliance Digitization

  • Improved technology adoption for Legal unit by curating large scale digital initiatives to mechanize audits leading to 23% increase in compliance & 25,000 man hours saving
Apex SystemsAlameda, CA,

As a senior IT leader at McKesson, I am responsible for overseeing the technology portfolio that supports the multi-billion dollar hospital systems business, with a additional focus on supporting US Oncology.

  • Driving innovative AI/ML-based technologies for route optimization, document processing, pre-authorization, semantic search, and generative AI-powered contact centers, clinical note analysis,clinical study summarization ,targeted to $50M+ productivity gains in 5 years.
  • Leading infrastructure setup and upgrade, driving Generative AI adoption for efficient operations in legal, FP&A, and regulatory affairs.
  • Conducting ongoing trials on generative AI to streamline processes and enhance decision-making.
  • Consolidating diverse data sources, enabling easy access through search/chat interface for informed decisions for Legal
  • Developing code and documentation for reliable, scalable systems leveraging generative AI.
  • Implementing OpenAI capabilities for seamless information extraction, improving customer experiences in contact centers.

Utilizing generative AI for content generation in Clinical Studies, accelerating creation and ensuring accurate communication.

Technical Product Manager, 2020 to 2023
KareoLos Angeles, CA,

Leading multi-year Platform-Product-Tech Transformation portfolio - to develop products & services across all LOBs

  • Initiated a process to optimize the company’s KPIs; improved the sign-up funnel by 30%, reduced cancellation by 15%, boosted utilization by 23%
  • In partnership with Microsoft integrated Clinical notes to Nuance’s Dragon
  • Medical One tool enabling Voice activated Clinical notes resulting in 50% effort reduction/ 50 FTE save
  • Led digital transformation of Finance processes - Invoice automation,
  • Credit refund,3rd party financing, expense audits, AP statements resulting in $5M labor cost save & 90% backlog elimination
  • Led 30 size product team to develop a Voice Activated Perio Charting product resulting in 10% increase in revenue
  • Leading a product team working to launch an AI X-ray tool that will help dispatch & interpret X-ray images and find more potential pathologies
  • Optimized revenue stream for the company by enhancing scheduling,lab operations & FTE utilization which led to 23% reduction in lab backlog, 15% increase in office operating hours & revenue growth(~$40M)
Technical Program Manager, 2016 to 2020
Apex SystemsAllentown, PA,
  • Led technical teams, and provided program oversight to over 20 globally dispersed developers / engineers; collaborate cross-functionally across various business units (engineering, product, design and marketing) to gain alignment, and deliver high quality features
  • Developed Enterprise level strategy for Intelligent Automation(RPA) based programs and product capabilities
  • Founded automation COE delivering efficiencies for 20 + complex business processes resulting in saving of $3.5 M annually
  • Led value mapping & realization for strategic programs(Scrum & Kanban) achieving 40 50% AHT save,95% reduction in manual error
  • Led the enterprise Re-Engineering office focused on operational strategy, process automation, continuous improvement & innovation acceleration
  • Leveraged lean six sigma principles to drive transformational change that delivered shareholder value through a reduction in overall operating costs 20% reduction, year-over-year).
IT Service Delivery Manager, 2011 to 2016
Emory UniversityAtlanta, GA,
  • Owned the customer relationship and delivery of AppDev & Support service offerings
  • This included owning a portfolio of $5M for Infosys and managing a team of 80 members (including 25 onshore and 55 offshore)
  • Anchored and supported multiple proposals and sales pursuits for other
  • Insurance and Healthcare customers of Infosys
  • Served as the global Service Management/ITIL/DevOps/Agile and
  • ServiceNow subject-matter expert for Support Services
  • Managed T&E app cloud roll-out for 60K employees covering 80 countries; $100K under budget & 3 months ahead of schedule
Technical Lead, 2009 to 2011
BoeingNiceville, FL,
  • Led Transition for Pharma Org supporting 30,000 user-base
  • Set up global
  • PMO Plan Build Run DevOps)while transitioning 406 Applications
  • Responsible for backlog grooming, low level design, code review, defect analysis, defect fixes and production implementation
  • Lead a team of 10 developers/module leads as a part of this program
  • Worked closely with BA, Architects and Data Modelers to come up with solution to modularize custom SQL & Java components.
Senior Software Developer, 2005 to 2009
Infosys LimitedCity, STATE,
  • Provided best fit architectural solutions for multiple projects; provided technology consultation; assisted in defining scope and sizing of work; implemented the solution leveraging J2EE suites; created technology differentiation; leveraging partner technologies; participated in competency development with the objective of ensuring best fit and high quality technical solutions
Education and Training
Master of Business Administration: Finance, Expected in to University of Hartford - Hartford, CT
Bachelor of Engineering: Mechanical, Expected in to Rajiv Gandhi Technical Univeristy - Bhopal,

Power BI, VersionOne, SQL, Tableau, JIRA, AI/ML(NLP/OCR), MS Project, ServiceNow, ITIL, Workday, Robotic Process Automation, J2EE, C#, VB.Net, Abby, Oracle, BluePrism, Uipath, TFS, Confluence, Epiplex,Automation Anywhere, MS Vival Sales, MS Azure, AWS

  • PMI Certified Project Management Professional Certified Scrum Master
  • AWS Certified Solutions Architect
  • Microsoft Azure Fundamentals
  • Microsoft AI fundamentals
  • BluePrism Certified RPA Developer
  • Uipath Certified RPA Associate
  • ITIL V3 Certified t
  • American Health Insurance Plan - Part A & Part B

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • University of Hartford
  • Rajiv Gandhi Technical Univeristy

Job Titles Held:

  • Technical Product Manager
  • Technical Program Manager
  • IT Service Delivery Manager
  • Technical Lead
  • Senior Software Developer


  • Master of Business Administration
  • Bachelor of Engineering

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: