director digital initvs and instructional design resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Methodical Director with 15 years of comprehensive experience overseeing daily operations of tech support and instructional design organizations. Hardworking and versatile professional well-versed in executing business strategies. Thorough knowledge of market changes and trends paired with strong grasp of performance measures. Instrumental and creative Instructional Design experience with expertise in technology integration and curriculum planning. Specialist in delivering assessment of information and design to develop value-added learning programs that accomplish business objectives. Personable leader in fostering relationships with stakeholders and gaining vital insights on educational needs. Expert in leading multiple teams while coordinating with subject matter professionals to drive effectiveness and achieve success.

  • Supervision & Leadership
  • Strategic Planning
  • Issues Resolution
  • Creativity and Innovation
  • Team Building
  • Industry Trends
  • Learning Modalities
  • Course Material Development
  • Curriculum Implementation
  • Course Development Experience
  • Education Plans
  • Student Assessments
  • Supervision & Leadership
Director, Digital Initvs and Instructional Design, 05/2016 to Current
KcuraMyrtle Point, OR,
  • Oversaw design and production of new emphases for all master’s level degrees, and non-degree offerings
  • Oversaw development of curriculum and new degree launch
  • Obtained industry certification and alignment for two degrees
  • Oversaw large-scale state employee training in partnership with the State of California related to Tribal Business and Law
  • Oversaw development of courses for and support Master of Legal Studies Online, Master of Legal Studies, Master of Laws Online
  • Oversaw all Disability Resource Accommodations for students in all master’s level courses
  • Recruited, hired and trained employees on operations and performance expectations. Manage team of employees: instructional design associates (3), video production aides (2), teaching
    assistants for online courses (5-10 each semester), 97 Adjuncts, 2 Lecturers, 6 Tenured Professors
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Generated reports to review data and issue corrective actions for improvements.
Technical Trainer, 09/2015 to 05/2016
Maricopa Community CollegesCity, STATE,
  • Provided clear and non-technical instruction to convey technical topics.
  • Lead multi-faceted courses and specific training modules relating to IT and Technology Support areas.
  • Collected information regarding workflows, procedures and schedules to create job-specific training courses.
  • Stayed up to date on changing technical processes and needed skills.
  • Analyzed training results to identify needed improvements and adjustments.
  • Assessed employee training needs and developed appropriate manuals and materials.
  • Explained goals and expectations required of trainees.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Created and offered additional materials to enhance training.
Manager, HelpCenter (Help Desk), 07/2008 to 09/2015
Mesa Community College At MCCCDCity, STATE,
  • Recruited, hired and trained employees on operations and performance expectations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Guided and motivated staff to drive maximum performance.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Recommended corrective actions to conform to quality specifications.
  • Met with stakeholders to address issues and implement solutions.
Education and Training
Doctorate: Educational Leadership and Administration, Expected in 12/2023 to Northern Arizona University - ,
  • 3.94 GPA
Master of Science: Instructional Technology, Expected in 05/2017 to Fort Hays State University - ,
  • 4.0 GPA
Bachelor of Science: Education, Expected in 05/2011 to University of Phoenix - ,
  • 3.8 GPA
AAS: Media Arts, Expected in 08/2008 to Mesa Community College - ,

High Distinction in

  • 3.748 GPA
  • 2019 Featured Presenter at CanvasCon Arizona
  • 2018 President's Award for Innovation at ASU
  • 2015 Featured Presenter at Community Colleges of Arizona IT Symposium
  • 2014-15 Mesa Community College Innovation of the Year Award
  • 2012 College Technology Services Annual Employee Excellence Award at Mesa Community College

Significant Projects
2018 – Rapid Launch Master’s Program (ASU Innovation Award) project created a more responsive academic experience for students. Courses are able to be created and ready for students within weeks and can be easily scaled, adapted, and edited for the highest quality student experience.
2020 - Obtained program accreditation from Society of Human Resource Management for new Master degree in Human Resource and Employment Law permitting students who complete the degree to sit for industry exam.
2021 – Launched program with the State of California providing training content for working with local Native American tribes. Produced and built all content in online training format with industry leading experts in the field.
2021 - Obtained program accreditation from Compliance Certification Board for emphasis in Corporate and Healthcare Compliance within the Master of Legal Studies Online program permitting students who complete the required emphasis courses to sit for industry exam.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Northern Arizona University
  • Fort Hays State University
  • University of Phoenix
  • Mesa Community College

Job Titles Held:

  • Director, Digital Initvs and Instructional Design
  • Technical Trainer
  • Manager, HelpCenter (Help Desk)


  • Doctorate
  • Master of Science
  • Bachelor of Science
  • AAS

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: