Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Nursing executive with more than 30 years experience in Women & Children's services skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities while maintaining highly productive, efficient, and team based approach to healthcare.
  • Accomplished leader with 30 years experience in Women & Children's Healthcare
  • Strategic planning to address short term and long term growth opportunities
  • Program development with proven success in advancing healthcare outcomes
  • Quality & performance improment skills including Virginia Mason Lean management skills


  • Excellent customer service skills including physician relationships
  • Budgeting proficiency
  • Project management authority
  • Resource management expertise
  • Quality improvement competency
  • Independent judgment and decision making
  • Team oreinted leader with strong interpersonal relationships


Work History
10/2013 to Current
Director, Centers for Primary Care & Women's Health Services Touro Metairie, LA,
  • Develop strategic plan for Centers for Primary Care & Women's Health Services;
  • Provide strategic link between inpatient and outpatient management systems supporting Care Transitions for patient and families decreasing readmissions to Emergency Department vis use of health care teams;
  • Created managerial infrastructure to support ambulatory and inpatient strategic goals;
  • Responsible for identifying gaps in quality data collection/reporting in order to improve OPA, Press Ganey, and Patient Assessment Scores for publically reported quality/patient satisfaction scores;
  • Coordinate with Performance Improvement consultant to risk stratify provider patient panels  in order to create and implement health care teams;
  • Identify and implement EHR interfaces required to ensure accurate reporting of quality measures for capitated and non capitated managed care members;
  • 2014 Lean project: Develop and implement central call center for primary care.  Completed August 2014 resulting in 20-25% decrease in call abandonment rates across 4 CPC locations within 3 weeks of implementation;
  • Facilitation of and roll out of patient portal to improve provider access/patient satisfaction;
  • Completed Baby Friendly, USA requirements culminating in designation, August 2014;
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures;
  • Skillfully developed departmental goals, objectives, standards of performance, policies and procedures;
  • Confidently managed the overall operation of physician/nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance;
  • Analyze patient and family feedback to identify opportunities for staff recognition as well as areas for improvement;
  • Manage and direct fiscal operations, including planning budgets, authorizing expenditures, accounting, establishing service rates and coordinating financial reporting;
  • Chair Patient Satisfaction committee. 
  • Respresentative for Center for Primary Care and Women's Health Services to following committees: Master Space Planning, Branding Council, Utilization Management/Quality Improvement, Performance Excellence, Lean implementation, Revenue Cycle Management, and Leadership Team Excellence.
  • Assure physician compliance with contract tenets and ethical practice in conjunction with with VP Ambulatory Services
09/2010 to 10/2013
Director Benedictine Health System La Crosse, WI,
  • Utilize and model use of data driven decision making for clinical and operational issues;
  • Support and model organizational mission, values, and goals;
  • Develop annual departmental goals and objectives with input from the Clinical Manager, Clinical Coordinators, leads, and staff to support the organizational mission;
  • Delegate authority and accountability to nursing staff for clinical nursing practice and patient care decisions consistent with professional standards, evidence based practice, regulatory standards and organizational policies and procedures; Initiate annual unit specific skills fair to assure consistency in practice, compliance with organizational policies and procedures as driven by regulatory and professional evidence;
  • Develop and implement unit specific standards and policies and procedures that guide and support the provision of care and services - created unit specific policy & procedure committee to assure all policies and procedures reflect current evidence based professional recommendations for patient care;
  • Advocate for appropriate resources to provide safe, quality, cost effective patient care;
  • Oversee operational activities of unit; accountable for the departmental staffing plan including appropriate number and skill mix, activities of recruitment and retention, interviewing, hiring, firing, counseling and education emphasizing staff competency;
  • Prepare, monitor and manage annual personnel, operating, and capital budgets communicating budgetary and variance information to both the staff and the CNO as appropriate;
  • Accountable for approximately 80 FTEs and five cost centers with a total operating budget of approximately 52 million dollars;
  • Assures continual state of accreditation readiness
  • Establishes and fosters the expectation of staff engagement and participation in clinical practice governance activities;
  • Member Magnet steering committee and Evidence Based Practice Subcouncil
  • Responsible for participating in the strategic planning of the unit and communication the information to clinical staff
  • Co-chair to the pharmacy and therapeutics interdisciplinary team to address patient, and organizational issues related to quality and patient safety;
  • Selected to Succession Planning Initiative for organization Participant in Leadership Today program offered in partnership with Fairfield Chamber of Commerce and NorthBay Health System;
  • Member Northeastern California Perinatal Outreach Program, California Perinatal Quality Care Collaborative, California Maternal Quality Care Collaborative.
05/2009 to 09/2010
Clinical Manager Firstservice Residential Sunset, SC,
  • Responsibility and accountability for clinical and operational management of inpatient women & children health units;
  • Assess clinical competency & monitor patient care within the department to ensure clinical correlation between professional and regulatory standards and bedside care delivery;
  • Develop & sustain an environment that supports excellence and innovation in practice through assessing, planning, implementing, and evaluating programs and standards that support evidence based practice;
  • Participate in and supports engagement in clinical practice councils and other governance activities;
  • Member of Magnet steering committee and Evidence Based Practice sub council for facilitation of Magnet designation;
  • Initiated OB hemorrhage drills and mock code scenarios in conjunction with the California Maternal Quality Care Collaborative Provide;
  • Direct supervision to Clinical Coordinators, CNIVs, CNIIIs promoting mutual respect and support of associates, patients, and families;
  • Serve Northeastern California Perinatal Outreach Program.
09/2008 to 05/2009
Manager Firstservice Residential Temecula, CA,
  • Supervision of nursing in ante partum, intrapartum, postpartum, and newborn nursery;
  • Responsible for hiring, performance review, performance improvement, and staffing in accordance with TJC recommendations and critical access staffing recommendations;
  • Fiscally responsible for obstetrics department - decreased annualized costs by $360,000+ in one fiscal year while maintaining minimum staffing ratios and excellent patient outcomes and Press Ganey patient satisfaction scores >95 percentile;  
  • Strategic planning and vision to support growth of unit and obstetric services in community - launch of aggressive marketing campaign to increase awareness of level II designation and addition of 2 maternity suites from inception to completion with level II designation in 12 month time frame;
  • Maintain Quint Studor principles of excellence (facility is a Firestarter recipient) with patient satisfaction scores at 95-99 percentile for pain management, response to concerns and complaints, how well patient felt informed, and quality indicators measured by Press Ganey Liaison to regional perinatal center inclusive of physicians, senior management and staff nurses;
  • Serve on Northwest Illinois Regional Perinatal Council;
  • Provide support to hospital supervisors, intensive care unit, inpatient services, and emergency department in absence of manager/director;
  • Provide continuing education opportunities and staff development through on and off site activities;
  • Staff unit as needed working in ante partum, intrapartum, postpartum, and newborn nursery.
08/2002 to 08/2008
Manager Southeastern Health Lumberton, NC,
  • Supervision of nursing and reception at 8 locations including scheduling, training, and evaluation;
  • Liaison between providers, staff, administration, and other departments in multi-specialty clinic;
  • Incorporated LEAN management style to maximize resources for patients and staff;
  • Fiscal responsibilities including budget preparation for capital, operating, and personnel expenses;
  • Led unit through transition from paper to electronic health record for patients;
  • Staffed unit as needed working in all job capacities to provide excellent customer service.
08/1998 to 08/2002
Charge Nurse and Nurse Preceptor Rush Copley Medical Center City, STATE,
  • Staff nurse in level II+ facility performing 2500-3000 deliveries/year functioning in ante partum, intrapartum, postpartum, and newborn nursery.
08/1994 to 08/1998
Office Nurse Dr. Joseph Baumgart City, STATE,
  • Staff nurse position providing telephone triage, patient education through lifespan, patient referrals, and assisting with procedures and phlebotomy.
08/1990 to 08/1998
Charge Nurse and Nurse Preceptor Kishwaukee Community Hospital City, STATE,
  • Staff nurse in LDRP setting with responsibilities including ante partum, intrapartum, postpartum, stabilization of neonates with preparation for transfer of neonates to higher level of care as indicated.
  • Charge nurse responsibilities including precepting new hires.
Expected in 2011
Masters of Science: Nursing, Leadership & Management
Walden University - Minneapolis, Minnesota
  • Emphasis in Leadership and Management
  • Continuing education in Leadership
  • Gratuated with 4.0 GPA
Expected in 12 1981
Bachelor of Science:
Northern Illinois University - DeKalb, Illinois
  • Emphasis in Nursing
Expected in
Certifications and Licensure - ,

Current - California Registered Nurse Lisence

2012 - Leadership Today Chamber of Commerce Leadership Program
           Fairfield, CA
2012 - Leadership Academy, NorthBay - Trailblazer recognition
           Fairfield, CA

Active member:
  • Association of Women's Health, Obstetrics, and Neonatal Nursing
  • Association of California Nurse Leaders Member
  • Illinois Nursing Association Member
  • Association of Nurse Executives
  • Medical Group Management Association
  • Chamber of Commerce, Fairfield, CA.
Branding, budget preparation, budgets, budget, call center, CMS, CA, consultant, Council, counseling, excellent customer service, data collection, decision making, delivery, senior management, firing, frame, hiring, innovation, Leadership, director, managerial, marketing, messaging, access, monitors, Nursing, organizational, personnel, phlebotomy, policies, Press, Quality, reception, recruitment, reporting, safety, scheduling, Space Planning, staff development, staffing, strategic, Strategic planning, Supervision, telephone, vision, year end
Additional Information
  • HONORS AND AWARDS Sigma Theta Tau Honor Society Trailblazer award for Leadership Today program

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Walden University
  • Northern Illinois University
  • Certifications and Licensure

Job Titles Held:

  • Director, Centers for Primary Care & Women's Health Services
  • Director
  • Clinical Manager
  • Manager
  • Manager
  • Charge Nurse and Nurse Preceptor
  • Office Nurse
  • Charge Nurse and Nurse Preceptor


  • Masters of Science
  • Bachelor of Science
  • ongoing

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: