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Director, Care and Community Standards Office Resume Example

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DIRECTOR, CARE AND COMMUNITY STANDARDS OFFICE
Professional Summary

Responsible case manager and conduct/disciplinary officer certified in conflict resolution and threat assessment. Highly-experienced with over 20 years in conduct, case management, behavioral intervention, and threat assessment. Proficient in investigations, crisis management, and monitoring a case load of "individuals of concern".

Skills
  • Case Management
  • Investigations
  • Conflict resolution/mediation
  • Threat assessment
  • Problem solving
  • Supervision
  • Project management
  • Policy and procedure development
Work History
Director, Care and Community Standards Office, 08/2014 to Current
Company Name – City, State
  • Provide direct services to students, faculty, and staff, including safety planning, crisis intervention, case management, and advocacy.
  • Oversee implementation of case management program, serving over 500 students a year, collaborating with multiple departments, services, and management to implement smooth operation of all aspects of program and responding to any operational setbacks.
  • Serve as senior case coordinator, assuming responsibility for complex, high-risk cases, and guiding endeavors to successful completion.
  • Adhere to and implement established federal laws and guidelines, university policies, procedures, and protocols, ethical standards, and codes of professional conduct.
  • Work with different disciplines to provide cohesive care to students, faculty, and staff.
  • Conduct impartial investigations into complaints by interviewing complainants, witnesses, respondents, and others.
  • Document findings and prepare detailed reports.
  • Recruit, hire and cross-train staff to maximize team effectiveness and provide services to over 800 students, faculty, and staff.
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Set overall vision and provided team leadership.
  • Adjust job assignments and schedules to keep pace with emergent high risk needs, factoring in processes, employee knowledge, and university priorities.
Grievance Advisor and Community Educator , 01/2014 to 08/2014
Company Name – City, State
  • Examined complaints, conducted investigations, and mediated disputes.
  • Planned and delivered workshops to help educate the college community on the Office of Civil Rights Title IX regulations.
  • Demonstrated respect, friendliness and willingness to help all parties involved in disputes and complaints.
  • Resolved problems, improved operations, and provided exceptional service.
  • Oversaw investigations into discrimination, sexual harassment, grievances, and other disciplinary violations.
  • Assisted with development of improved seminars and training materials.
  • Promoted available resources and connected individuals with services.
Patient Care Specialist, 07/2012 to 01/2014
Company Name – City, State
  • Managed case load of approximately 25 patients a month reviewing patient pre and post surgical plan, making proactive adjustments to avert issues, and coordinating testing and medical clearances with insurance companies.
  • Established rapport and relationships with patients and external partners to streamline processes and problem solve emergent issues.
  • Connected patients with available community and support resources.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Monitored logistics for patient intake and implementation of proposed courses of treatment.
  • Facilitated and led educational sessions and patient support groups.
  • Oversaw office activities, including appointment setting, collection of medical documentation, ordering, stocking, and selling of pre and post surgical products.
Assistant Dean of Students, 06/2006 to 06/2012
Company Name – City, State
  • Built productive relationships with students facing difficult situations at school or at home.
  • Administered all facets of student policies and procedures, including conception, and modifications.
  • Trained faculty and staff on conflict mediation, risk reduction, and classroom management strategies and behavior modification.
  • Handled day-to-day running of the case management program, ensuring high levels of care, productivity, and progression.
  • Provided direct services to students, faculty, and staff, including safety planning, crisis intervention, case management and advocacy.
  • Made appropriate referrals, monitored student services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental record keeping.
  • Created well-written, effective care plans appropriately matching needs of students following standards, guidelines, and best practices of industry leaders.
  • Supervised and mentored new case management interns and graduate students answering questions, offering opportunities to shadow and observe, and explaining basic information about university procedures.
  • Conducted impartial, thorough investigations of students accused of code violations, behavioral irregularities, and classroom disruptions.
  • Collaborated with the Dean of Students in hiring and training of new staff, participating in interviews and providing feedback on applicant work aptitude and team compatibility.
  • Educated students and loved ones about different treatment options and outside resources, when university resources were not enough.
Education
Bachelor of Science: PsychologyMillersville University Of Pennsylvania - City, State
Master of Arts: Education AdministrationUniversity Of South Florida - City, State
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Resume Overview

School Attended

  • Millersville University Of Pennsylvania
  • University Of South Florida

Job Titles Held:

  • Director, Care and Community Standards Office
  • Grievance Advisor and Community Educator
  • Patient Care Specialist
  • Assistant Dean of Students

Degrees

  • Bachelor of Science : Psychology
    Master of Arts : Education Administration

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