director cardiovascular clinical services resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
Patient-centered healthcare professional with more than 16 years of nursing experience.  Progressive management experience that has lead to director position focusing on disease management and prevention, process improvement, program development, and high quality care. 
Skills Highlight
  • Excellent ability to manage multiple departments
  • Knowledge of hospital management and policies
  • Proven effective leadership and managerial skills
  • Exceptional critical thinking and problem solving abilities
  • Strong interpersonal and organization skills
  • Patient-oriented
  • Professional integrity
  • Proven patience and self-discipline
  • Excellent supervisory skills
  • Effective policy and program development
  • Familiarity with disease management programs
  • Disease specialization proficiency
  • Proficient computer skills and ability to learn new programs/software quickly
Professional Experience
Director Cardiovascular Clinical Services, 05/2015 - Current
Mercy Healthcare Ada, OK,
  • Oversee management of inpatient and outpatient cardiac areas (cardio-pulmonary rehab, cardiac diagnostics with several off-site areas, Ornish Reversal Program, Heart Failure Clinic, TAVR program)
  • Develop policies and procedures
  • Supervise nursing and ancillary staff
  • Assist with budget development and administration Prepare schedules, monitor attendance, responsible for hiring and termination of staff
  • Provide leadership in Program Implementation and Clinical Operations
  • Ensure clinical processes are carried out according to guidelines, policies and procedures
  • Collaborate with staff and physicians to provide safe, effective, efficient, and evidence-based care to patients
  • Promotes open communication with staff and medical directors
  • Reduced heart failure readmissions by over 38%
  • Successful implementation of TAVR program, meeting CMS requirements within first year
  • Successful implementation of Ornish Reversal Program.
Manager of Cardiovascular Clinical Services, 05/2014 - 05/2015
Children's Mercy Hospital Wichita, KS,
  • Managed clinical, financial, and administrative staff and general operations for multiple cardiac areas that included: Cardio-Pulmonary Rehab, Cardiac Diagnostics, Heart Failure and Valve (TAVR) Clinic Maintained mission and values of organization Supervised staff and ensured quality, patient-centered, evidence-based care Major Accomplishments: Successfully implemented outpatient Heart Failure Clinic Successfully led organization and Heart Failure Team through accreditation process through the Health Care Colloquium.
  • Implementation of Valve (TAVR) Clinic, our region's first facility to perform TAVR procedure.
Heart Failure Coordinator, 09/2013 - 06/2014
Elkhart General Hospital City, STATE,
  • Responsible for the daily function and operation of the Heart Failure Clinic Re-developed outpatient Heart Failure Clinic Successfully lead efforts towards Heart Failure Accreditation Supervised clinical staff and monitored operating budget Performed callbacks to discharged heart failure patients Provided education to patients and hospital staff, including nursing and ancillary staff Participate in various committees including Cardiovascular Services Committee and Cardiovascular Case Conference.
Continuity of Care Coordinator, 09/2012 - 08/2013
Elkhart General Hospital City, STATE,
  • Conduct callbacks on patients discharged home or with home care from specific units to provide a transition of care, inquiring about follow-up appointments, if prescriptions were obtained and if patient understands medications, pain management.
  • Collaborated with nursing unit managers regarding concerns or complaints from callbacks
  • Developed documentation sheet for performing callbacks with pertinent questions to be addressed
  • Developed spreadsheet for data collection on callbacks
  • Developed job description as this was a new position.
  • Falls Team Leader
    • Reviewed in-patient falls, maintained data collection for nursing managers, NDNQI, and HEN/HRET
    • Assist in development and implementation of Fall Safety precautions, such as implementing yellow gowns for patients that are high risk for falls.
    • Conducted bi-monthly Fall Champion meetings.
    • Developed and maintain a monthly Falls Newsletter of Nursing Staff.
Hospitalist Nurse Clinician, 05/2010 - 09/2012
Elkhart General Hospital City, STATE,
  • Responsible for discharge paperwork/instructions on Hospitalist Physicians' Patients Reviewed charts prior to discharge for any labs, x-rays, etc that were abnormal to be sure they were addressed or follow-up testing ordered upon discharge.
  • Reconciled medications at discharge under the guidance of the physicians.
  • Worked closely with case managers to ensure patients are discharged to the appropriate level of care and with any equipment needed.
  • Performed callbacks on all patients discharged home to ensure they had a follow-up appointment, were able to get their prescriptions, and pain was controlled.
  • Addressed any needs or questions that were presented, offering advice within scope of practice or recommended notification of physician, return to ER, or notification of emergency services.
  • Fielded phone calls from discharged patients with questions or concerns as well as various other departments and physicians with questions, concerns, issues.
  • Developed a discharge summary form that the Hospitalist Nurse Clinician filled out and faxed to Primary Care Physician upon discharge that served as information for the transition of care.
  • Developed a pocket organizer for the Hospitalist Nurse Clinicians.
Critical Care Staff Nurse, 06/1999 - 04/2010
Elkhart General Hospital City, STATE,
  • Managed critically ill patients with life-threatening illnesses and/or injuries including but not limited to: neurological cases, trauma, respiratory failure, acute myocardial infarctions, acute congestive heart failure, renal failure, surgical patients (vascular, cardiothoracic, GI, neurologic), and patients receiving CRRT.
  • Proficient in all critical care skills: cardiac monitoring, administration and titration of multiple drugs most frequently used in critical care setting.
  • Assisted with insertion of invasive lines: arterial, triple lumen, chest tubes, endotracheal tubes, temporary pacemakers, dialysis catheters, ICP/EVD, Licox brain oxygenation monitoring system.
  • Charge nurse from 2002 - 2010 with the responsibility of staffing needs of the 24 bed unit, for placement of admissions and managing bed situation, responded to rapid assessment team calls.
  • Facilitator of Neuro Clinical Excellence Group which standardized care of neurologically impaired patients.
  • Developed a Neuro Education book for families and patients with neurologic insult or surgery.
  • Redeveloped Critical Care Orientation Manual for new staff.
  • Clinical Nurse Level III (Jan. 2005-Jan. 2008 when program ended)
Education and Training
Master of Science: Nursing, Expected in 2014
Ball State University - Muncie, IN
Status - Nursing
Bachelor of Science: Nursing, Expected in 1999
Indiana University - South Bend, IN
Status - Nursing
Professional Affiliations
Adult Nurse Practitioner (NP-C) 2014-present
AANP Member 2015-present
ACCNP Member 2015-present
CCRN 2008-present
ACLS 2000-present
BLS 1997-present

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Resume Overview

School Attended

  • Ball State University
  • Indiana University

Job Titles Held:

  • Director Cardiovascular Clinical Services
  • Manager of Cardiovascular Clinical Services
  • Heart Failure Coordinator
  • Continuity of Care Coordinator
  • Hospitalist Nurse Clinician
  • Critical Care Staff Nurse


  • Master of Science
  • Bachelor of Science

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