director business operations and production resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Strategic-minded Business Operations Manager proudly offering over 20 years' experience in assisting the vision of the organization by developing attainable department goals. Decision-making individual comfortable as a facilitator of short and long term business planning. Promoting a dedicated work ethic and great judgement skills.

  • Accounting
  • Streamline
  • Budget analysis
  • Budgets
  • Budget
  • Cash management
  • Contracts
  • Cost reduction
  • Delivery
  • Designing
  • Product development
  • Executive management
  • Financial
  • Inventory Management
  • Inventory control
  • Inventory
  • Logistics
  • Negotiations
  • Order management
  • Organizing
  • Performance reviews
  • Policies
  • Processes
  • Procurement
  • Production management
  • Profit
  • Quality
  • Sales
  • Shipping
  • Staffing
  • Supply chain
  • Vendor management
  • VoIP
  • Warehousing
  • Workflow
  • Analytics
  • Adept multi-tasker
  • Analytical problem solver
  • Performance goals
  • Cost management
  • Excellent communicator
  • Fluent in Spanish
  • Contract negotiation expertise
  • Contract review
  • Master scheduling
12/2017 to 12/2020
Director Business Operations and Production Luther Burbank Savings Ca, CA,
  • Oversee production management process, maintenance of cost sheets for product line while guaranteeing accurate, cost-effective, and timely production of orders in alignment with specifications and quality requirements.
  • Perform regular budget analysis and create plans to stay in the current budget while still maintaining the required production.
  • Oversee all warehouse operations, distribution, logistics and inventory.
  • Use production planning methods to develop effective schedules and plans.
  • Monitor operations and analyze costs to maximize opportunities to contain costs and increase quality, efficiency, and profit margins.
  • Spearheading specific projects to enhance operations and drive profitability and maintaining KPIs.
  • Collaborate with national brand manufacturers to ensure adherence, product development, and international shipping logistics.
  • Maintain proactive interaction with freight forwarders to guarantee best oceanic and air shipping rates.
  • Steer efforts in handling and improving costs using time and productivity standards.
  • Conduct formal performance reviews for all vendors and assure SLAs are upheld.
  • Submit relevant monthly operating data to the president; as well as providing support to all departments to meet production goals.
  • Meet regularly with Operations and Sales staff and customers to monitor vendor management, service delivery performance, identifying any deficiencies in delivery.
  • Provided leadership, direction and strategic planning for business unit operations, including labor management, training and process flow, employee engagement and retention, quality, business system demand management and business transformation.
  • Oversee production team to ensure orders are completed in a timely manner. Monitor product quality and deliver and provide solutions to vendors when encountering issues.
01/2010 to 07/2017
Director of Operations Luther Burbank Savings Lake Oswego, OR,
  • Reduced supply chain costs through analysis of key performance indicators (KPIs), negotiations with vendors, workforce (staffing) and workflow streamlining, locations, and enhanced tools.
  • Negotiated contracts for firm-wide daily operations; formulating operations related plans, budgets, policies, and procedures; spearheading specific projects to enhance operations, and drive profitability.
  • Inventory control and integrity.
  • Reduced slow moving finished goods inventory, implemented an improved system for product location tracking and KPI reports to measure system data integrity.
  • Oversaw executive management and staff within the operations organization to assure alignment and goals are established to support employees and accomplish company objectives.
  • Guaranteed all company policy and procedure manuals are always updated.
  • Developed budgets and plans to meet company revenue and profitability goals.
  • Manage Operating budget and quarterly P/L reports.
  • Generated and maintain recordkeeping systems for customs documents to ensure adherence to import and export compliance regulations.
  • Oversaw accounting/financial activities and efforts to supervise cash management activities, execute cost reduction and buying strategies to support current and future business projections.
  • Coordinated company-wide phone upgrade from analog to voice over Internet Protocol (VoIP).
  • Serve as the escalation point across the company for any customer issues, working to resolve them in a timely, customer-focused manner.
  • Performed root cause analysis on issues that arise to determine how operational processes can be improved in the future.
  • Identified opportunities to improve the customer experience and work with teams to execute against these opportunities.
12/1993 to 01/2010
  • Drove Operations Budget with P&L/Cost benefit accountability for distribution & logistics, warehousing, order management and fulfillment, Inventory Management & Manufacturing.
  • Assumed responsibility in traveling to Guatemala to manage the garment production and maintain inventory controls; as well as in Miami, Florida to manage the Distribution Center and order procurement.
  • Designed and implemented a workflow process to streamline order processing, improving efficiency by 20%.
  • Travel overseas regularly to meet with mills.
  • Took charge of evaluating production yields and schedules to maintain deliveries and designing office layout in new space.
  • Oversaw budgets, timelines, and deliverables.
  • Drove efforts in organizing each company’s move, including obtaining quotes from movers and implementing all communication contracts.
Education and Training
Expected in
Bachelor’s Degree: Business Administration
St John’s University - ,

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Resume Overview

School Attended

  • St John’s University

Job Titles Held:

  • Director Business Operations and Production
  • Director of Operations
  • Director of Operations


  • Bachelor’s Degree

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