Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Accomplished, multifaceted security management professional with extensive, wide-ranging, and increasingly responsible experience; distinguished supervisory track record of service with the DEA.

  • Federal, State, and Local Laws
  • Security Operations and Assessments
  • 15+ years Supervisory Experience
  • Contract Security and Vendor Management
  • Recruiting, Hiring, & Training Staff
  • Field Supervision and Operations Management
  • Risk Assessment and Mitigation
  • Proactive Case and Strategic Planning
  • Communication and Interpersonal Skills
  • Client/Public Relations
  • Emergency Management
  • Regulatory Compliance
  • Expert in Analytical Writing and Research
  • Team Leadership/Motivation
Work Experience
Director and National Account Manager for US Steel, 01/2018 - Current
G4S Secure Solutions USA City, STATE,
  • Manage $11 million manned-security contract for 25 US Steel at facilities in the United States.
  • Support customer contractual requirements and allocate resources to align with business needs.
  • Perform effectively in self-directed work environment and oversee day-to-day operations and decisions.
  • Foster lasting relationships through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Develop, maintain and utilize diverse client base.
  • Liaise between clients and management support team to quickly resolve issues.
  • Collaborate with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Establish and maintain positive relationships with diverse stakeholders.
  • Design Key Performance Indicators to exceed contractual expectations and track cost-saving initiatives.
Security Strategic Account Manager for Mylan,Inc., 11/2015 - 07/2017
G4S Secure Solutions USA City, STATE,
  • Managed $6 million physical security contract for Mylan Pharmaceutical facilities in United States, Canada, Puerto Rico and Brazil.
  • Collaborated with all Mylan security managers and facilitated all contractual security needs and obligations.
  • Built and strengthened client relationships through effective security management and customer-centric terms.
  • Initiated training standards and mandated OTJ training for all security personnel.
  • Addressed issues with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Interviewed and selected G4S security site managers and supervised orientation, training, and retention of all hired G4S security personnel.
  • Created monthly Key Performance Indicators to improve measurable values and security performance.
  • Analyzed monthly budget status reports and summarized key issues, monthly milestones, and forecasted efforts and deliverables.
Supervisory Special Agent|Senior Staff Coordinator, 04/2004 - 11/2015
United States Drug Enforcement Administration City, STATE,
  • Served as Senior Staff Coordinator, liaison and primary POC at DEA Headquarters from 7/2014 until 11/2015 for international drug investigations involving European countries.
  • Briefed DEA Country Attaches and ambassadors in Europe on drug trafficking trends and drug kingpin organizations.
  • Coordinated with other federal, state, and local agencies during multi-jurisdictional and OCDETF investigations.
  • Supported international investigations by securing funding for Title III intercepts, undercover operations, and travel.
  • Promoted in 7/2004 to Supervisory Special Agent and provided oversight and supervision for drug investigations in Enforcement Group and federal Task Force Group in Western PA until 7/2014.
  • Trained new Special Agents and Task Force Officers in Pittsburgh on investigative procedures and legal requirements.
  • Directed security activities at investigation sites and organized agents' activities to protect people and property.
  • Managed 50 active investigations simultaneously in Western PA.
  • Delivered professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Coordinated with other federal, state, and local law enforcement agencies during multi-jurisdictional investigations.
Special Agent/Senior Special Agent, 03/1990 - 04/2007
United States Drug Enforcement Administration City, STATE,
  • Initiated drug trafficking investigations in Hartford, Philadelphia, and Pittsburgh.
  • Responsible for enforcement of Title 21 United States Code.
  • Gathered facts from interviews of suspects, witnesses and complainants.
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
  • Executed arrest warrants and search warrants and collected and preserved evidence pursuant to federal drug crimes.
  • Seized over $50M in drug proceeds including cash, real property, conveyances, and jewelry.
  • Initiated undercover operations, surveillance and interrogation to infiltrate international drug networks.
  • Identified witnesses, orchestrated interviews, and collected statements to gather information regarding drug trafficking activities.
  • Delivered professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Installed concealed cameras, transmitters, and body recorders used to develop and record evidence.
  • Investigated criminal activity through combination of document research and interviews.
Bachelor of Science: Administration of Justice, Expected in 01/1987
The Pennsylvania State University - University Park, PA,
  • Recipient of 17 Performance of Excellence Awards
  • Received nomination for Quality Step Increase for exemplary performance
  • Recipient of MAGLOCLEAN, OCDETF, and LEAD Awards
  • Awarded for investigation/prosecution of international MDMA distributor identified by former President Bush as "Kingpin and threat to National Security"
  • Master of Ceremony for Heroin Trafficking Trends in Philadelphia, Pittsburgh, and Arlington
  • Keynote speaker at International Drug Summits in Lyon, France and Barcelona, Spain
  • Maintained Top Security/SCI Security Clearance to handle sensitive and classified information
Certifications and Professional Development
  • DEA Basic Agent Training, Quantico, VA
  • Reid School of Interrogation/Investigation
  • Received 1600+ hours of training in Title 21 USC, CFR Part 1300, drug identification, anti-money laundering, report writing, search and seizure, asset forfeiture
  • Recognized as an expert witness in heroin trafficking trends
  • Certified Defensive Tactics Instructor
  • Certified Field Training Agent
  • Certified Master Instructor for Narcotics Identification
  • Certified in Jetway and SKYNARC Narcotics Interdiction

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School Attended

  • The Pennsylvania State University

Job Titles Held:

  • Director and National Account Manager for US Steel
  • Security Strategic Account Manager for Mylan,Inc.
  • Supervisory Special Agent|Senior Staff Coordinator
  • Special Agent/Senior Special Agent


  • Bachelor of Science

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