Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Detail-oriented Healthcare Administrator offering over 15 years of expertise in compliance, risk management, policy development and strategic planning. Advanced knowledge of regulatory compliance with proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions to mitigate risk.

  • Conducting investigations
  • Interpersonal Communication
  • Project Management
  • Risk Assessment
  • Policy Enforcement
  • Conflict Management
  • Violations and Infractions
  • Leadership Techniques
Work History
01/2018 to Current
Director, Risk Management and Corporate Compliance Whitney Young Health Center City, STATE,
  • Acts as the Compliance, Risk, Privacy and HIPAA Officer, responsible for daily compliance and risk operations for Whitney Young Health (WYH) a Federally Qualified Health Center with multiple locations serving over 24,000 patients annually.
  • Rounding with all departments to ensure that the staff mitigate risk, adverse and sentinel events by following policies and procedures.
  • Successfully decreased organization incidents including falls, needlesticks and other PCE's within first eighteen months managing the program and continue ongoing education
  • Complete necessary reporting to insurance companies, Justice Center, OASAS, TJC, HRSA, DEA and other programs as required upon incident or licensure related events.
  • After investigations, engage the Senior team to provide disciplinary or corrective actions as needed.
  • Provide Ethics and boundary trainings for all staff and participate with leadership on the medical student shadowing/clinical rotations program within all departments of the organization.
  • Assist with Safety Risk Management (SRM) and emergency plan for the organization
08/2014 to 01/2017
Director, Medical Staff Operations Glens Falls Hospital City, STATE,
  • Oversee the daily operations of the organized medical staff at a 400+bed Hospital in upstate NY.
  • Facilitate all areas of the credentialing, physician onboarding and reappointment process for over 570 physicians and allied health professionals.
  • Work within all areas of the hospital to ensure that the medical staff remains in compliance with hospital policies, protocols and bylaws to reflect changing regulations.
  • Direct supervision of six employees, management of four cost centers and an annual budget of over 1.3 million dollars.
  • Engage Senior Hospital Administration and Physician leadership to provide disciplinary or corrective actions as needed.
  • Non essential functions also include development and oversight of the medical library, IRB & Ethics coordinator and oversee the medical student shadowing/clinical rotations program within all departments of the hospital.
  • Remained onboard as an Independent Healthcare Consultant for 6 months after resignation to complete projects and train the new Director of Operations upon hire.
02/2011 to 08/2014
Senior In-House Coordinator Albany Medical Center, Albany Medical College City, STATE,
  • Effectively increased the number of organ and tissue donors at AMC through change in policy and practice and education.
  • Facilitate, plan and manage multiple committees and educational events that ensure growth and reflect high conversion rates based on national best practices in the organ donation industry.
  • Develop and implement an annual and monthly education program tailored to each unit and established best practices that has increased CMS conversion rates to over seventy five percent.
  • Effectively engage and energize senior level staff create a positive donation culture at AMC which expands into the entire CDT service area.
  • Also designed and opened the AMC Organ Donor Memorial, Tree of Life Display.
  • AMC Faculty Advisor-Students for Growing Interest in Transplant (S4GIFT), Advisor to the medical student organization that is interested in raising awareness by educating fellow healthcare providers.
01/2007 to 02/2011
Brain Donor Program Manager & HD OPO Coordinator University Of Wisconsin Hospital And Clinics City, STATE,
  • Responsible for ensuring that all areas of the donor programs functioned according to IRB, NATCO and University regulations.
  • Successfully increased donation rates of brain donors by over 134% in the first year of management and maintained that same level throughout the second year.
  • Facilitated tissue review board meetings to review applications and release human brain tissue to approved researchers.
  • Developed an additional five donor recovery sites throughout the state of Wisconsin to allow extended tissue donation opportunities.
  • Worked within the Organ Procurement Organization to manage 13 hospital contracts across the service area to increase and maintain donor family relationships and education of hospital staff.
Expected in
Masters of Science: Bioethics
Albany Medical College, Alden March Bioethics Institute - Albany, N.Y.,
Public Perceptions of Organ Donation and an Individual's Right to Consent: A Survey Through Social Media”(AMC IRB Approved Exempt Study #4091)
Expected in
Bachelor of Science: Health Science And Sociology
Cortland State University of New York - Cortland, N.Y.,
Internships & Fieldwork
  • Health Fitness Corporation at Welch Allyn, Skaneateles, New York
  • Vera House Inc. and Rape Crisis Center of Syracuse, Syracuse, New York
  • George Junior Academy for Boys, Cortland, NY. August 2002- May 2005
  • AACN Critical Care Summit, Spring 2014
  • American Association of Tissue Banks, Fall 2013 Washington, DC
  • Three National Brain Death webinars from fall 2012-2013
  • National Learning Congress, Fall 2012, in Dallas, TX
  • Creation of Two Educational videos for donation with the AMC Simulation Lab and AMC Staff for service area
  • Creation of Brain Death Declaration Flowcharts and process used by other NATCO programs

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School Attended

  • Albany Medical College, Alden March Bioethics Institute
  • Cortland State University of New York

Job Titles Held:

  • Director, Risk Management and Corporate Compliance
  • Director, Medical Staff Operations
  • Senior In-House Coordinator
  • Brain Donor Program Manager & HD OPO Coordinator


  • Masters of Science
  • Bachelor of Science

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