I have 10 years of experience including Customer Service Representative (CSR), Reservations Agent, and Customer Service in Communications, Hotels, and General Merchandise Stores.
Most recently, I have been working as a Direct Support Professional and Team Captain for Commonwealth Nursing Solutions.
My skills and experiences include front desk receptionist duties, customer service related calls for Child Support Enforcement, problem solver, verbal and written communication, skills, as well as experience working with adults and children with all forms of disabilities.
I hold an Associate of Arts (AA) degree in Psychology from Jefferson Community College as well as a Bachelors of Arts degree in Psychology from the University of Louisville.
University of Louisville2011Bachelor of Arts (BA): PsychologyPsychology
Jefferson Community College2008Associate of Arts (AA): PsychologyKYPsychology
Commonwealth Nursing SolutionsMay 2015 to CurrentDirect Support Professional- Team Captain Louisville, KY
I work as a Direct Support Professional for Commonwealth Nursing Solutions, also under the team captain title.
With this company I work with adults and children with physical, developmental, and intellectual disabilities.
My role is to integrate my clients with in the community.
To, get them out there and enjoy life as a normal person and not as a person with a disability.
I take my clients to various places, and community events all over Louisville.
I also help my clients achieve any goals they have set for themselves, rather it be meeting new friends, learning how to read or write, or daily living habits and money management.
In the office as team captain I work on my clients monthly summaries that we sent to case managers each month, as well as other duties assigned.
Commonwealth of KentuckyMay 2014 to October 2014Family Support Specialist I Frankfort, KY
I worked as a Family Support Specialist I for the Commonwealth of Kentucky, Department of Income Support, Child Support Enforcement division at the central office in Frankfort, KY.
My role was to assist with front desk duties.
Administrative, clerical office work, and dealing with the public on a daily basis.
Greet walk ins, security checks, answer questions via phone, walk-ins, email, and faxes in relation to Child Support inquires.
As well as verify housing request forms, sign for packages, accept mail, and distribute, and other duties, as assigned.
Amazon.comJune 2012 to July 2014Customer Service Chat Associate Seattle, WA
I worked from home as a Customer Service Chat Associate for Amazon.com.
I assist customers with placing orders and answering questions about the website and items, sold on the website.
I speak with my customers via our fairly Chat system.
Multitasking is a great asset that I have perfected, because in this role we'd take dual chats where we have to communicate with two customers simultaneously.
I have been given many opportunities to better advance myself and team members.
My leadership team has given my opportunities to facilitate group coach session with my colleagues where I lead the meeting and help critique contacts with my peers on how to better assist our customers.
I've also help out with team meetings within my team various weeks.
Another project that I've helped create is called Conversational Coaching, where I help along with my lead new hires that come in to the Chat department on how to transition from being on the phone and speaking with customer verbally to chat and speaking with customer via written communication.
The program has proven to be very successful.
My last known position with Amazon I worked a seasonal position with the leadership team, I worked as a team lead.
I assist customer service associates with customer facing issues and answer their question to resolve customer's concerns, as well as take customer escalations.
I've learned a lot being in this a leadership role and how much of an impact it has on our customer service associates and customers as a whole.
Insight CommunicationsJune 2008 to June 2012Customer Service Representative Louisville, KY
Spoke with customers by phone provided information about products and services.
Received and processed incoming phone calls from customer or client base.
Recorded details of customer transactions, inquiries, complaints and comments Prioritized data entry daily to ensure customers' needs were met.
Ensured that appropriate changes were made to resolve customer concerns.
Effectively identified customer concerns over the phone.
Collected deposits or payments.
Arranged for billing.
Communicated with a clear, distinct voice.
Maintained a positive and professional phone demeanor.
Performed office duties such as data entry.
Dare to Care food bank January 2016-Current
Administrative, billing, clerical, coaching, com, resolve customer concerns, client, clients, Customer Service, data entry, email, faxes, forms, leadership, team lead, meetings, mail, money, office, Multitasking, Nursing, speaking, read, phone, website, written communication