direct support professional resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Responsible worker with good judgment, time management and adaptability. Aiming to leverage any abilities to successfully fill the vacancy at the company. Frequently praised as hardworking by peers; can be relied upon to help the company achieve its goals.
Skills
Communication
Adaptability
Customer Service
Time Management
Work Ethic
Leadership
Teamwork
Organization
Creativity
Experience
Direct Support Professional, 05/2023 to Current The May Institute Inc – Mashpee, MA,
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Maintained clean and well-organized environment for client happiness and safety.
Supervised medication administration, personal hygiene and other activities of daily living.
Assisted individuals in development of social skills to become integrated in community.
Tracked and reported clients' progress based on observations and conversations.
Fraud Prevention Sr Specialist, 03/2023 to 05/2023 Little Sprouts – Woburn, MA,
Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Documented investigative findings in reports.
Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Identified needs of customers promptly and efficiently.
Preschool Assistant, 12/2021 to 03/2023 North Country Academy – Syracuse, NY,
Instructed and assisted students during craft activities.
Monitored students to observe behavior, enforce rules and maintain safety.
Organized classroom spaces to meet students' learning needs and smoothly manage planned activities.
Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
Taught daily life skills and behaviors to students to build practical knowledge.
Backed up lessons with personal support, small group instruction and hands-on activities.
Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
Created and assembled classroom displays and decorations.
Manager/Cashier, 08/2017 to 12/2021 North Country Academy – Tamarac, FL,
Monitored cash drawers in checkouts to verify adequate cash supply.
Connected with customers to provide assistance and collect feedback to optimize operations.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Built and maintained working relationships with peers and upper management.
Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
Resolved customer problems by investigating issues, answering questions and building rapport.
Increased likelihood of repeat business by building friendly relationships with customers.
Verified customer age requirement for alcohol or tobacco purchases.
Inventoried stock and placed new orders to maintain supplies for expected demand.
Performed merchandising and signage updates during weekly and seasonal promotional changes.
Daycare Assistant, 01/2015 to 08/2017 Rainbow World Childcare – City, STATE,
Participated in ongoing training to enhance own job skills and knowledge
Attended staff meetings and served on committees, as required.
Communicated with parents about daily activities and any concerning behaviors.
Introduced learning activities and imaginative play to teach children to explore.
Secured indoor and outdoor premises to protect children.
Managed crafts and other hands-on activities to engage kids and promote development.
Enforced rules to teach good manners and maintain safe environment.
Developed and enforced positive strategies to encourage good behavior.
Read aloud and played alphabet games to encourage early literacy.
Observed behavioral issues to alert parents or guardians.
Recorded child behavior, food and medication information for supervisors.
Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
Cared for numerous children ages 6 weeks to 5 years.
Daycare Assistant, 08/2013 to 01/2015 Northern Hills Childcare – City, STATE,
Established positive relationships with students, parents, fellow teachers and school administrators.
Communicated with parents about daily activities and any concerning behaviors.
Secured indoor and outdoor premises to protect children.
Read aloud and played alphabet games to encourage early literacy.
Recorded child behavior, food and medication information for supervisors.
Observed and monitored children to identify developmental strengths and target enrichment activities.
Cared for infants 6 weeks to 6 months.
Encouraged growth in infants by doing tummy time, having time to practice sitting up and making sure they received appropriate amount of sleep.
Education and Training
Bachelor of Science: Interior Design, Expected in 05/2020 to Wayne State College - Wayne, NE, GPA:
Member of Theta Sigma Chapter- Alpha Sigma Lambda
Member of the American Society of Interior Designers (ASID).
Service Learning Project: Haven House October 1, 2018-November 19, 2018
: , Expected in to Northeast Community College - Norfolk, NE, GPA:
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