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Direct Support Professional (DSP) Resume Example

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DIRECT SUPPORT PROFESSIONAL (DSP)
Professional Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 20 years in a demanding call center environment as a Customer Service Representative.
Skills

Nurse Aide re-certification needed

Phlebotomy Certified

PharmacyTech Trained

Skilled in Excel and Microsoft

typing 35 wpm

  • Exceptional communication skills
  • Quick learner
  • Credit card processing
  • Multi-line phone talent
Work History
04/2017 to Current
Direct Support Professional (DSP)Beverly Farms – Godfrey Il
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Responded appropriately to the physical, emotional and developmental needs of patients.​
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Scheduled and accompanied clients to medical appointments.
  • Maintained a clean, healthy and safe environment.
  • Assisted with patient transfer and ambulation.
  • Maintained sanitary residents' and program rooms.
  • Followed safe lifting techniques and individual resident lifting instructions.
  • Documents objective data and routine aspects of patient care.
  • Reported any unusual circumstances in the patients' condition or environment.
  • Provided a comforting and soothing environment.
  • Helped residents programming goals and increase their independence.


09/2014 to 08/2016
Customer ServiceCasey's General Store – Alton, Il
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Asked open-ended questions to assess customer needs.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
06/2008 to 01/2011
Customer Service RepresentativeAmerican Water – Alton, Il
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Asked open-ended questions to assess customer needs.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing new product information.
10/2005 to 11/2006
Customer Service SpecialistRX ProHealth – Overland Park, Ks.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Asked open-ended questions to assess customer needs.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Provided an elevated customer experience to generate a loyal clientèle.
Education
1989
High School Diploma:
Alton High - Alton Il
non- Graduate
Non-Completed: English
Lincoln University - Jefferson City, Mo.
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Resume Overview

Companies Worked For:

  • Beverly Farms
  • Casey's General Store
  • American Water
  • RX ProHealth

School Attended

  • Alton High
  • Lincoln University

Job Titles Held:

  • Direct Support Professional (DSP)
  • Customer Service
  • Customer Service Representative
  • Customer Service Specialist

Degrees

  • High School Diploma :
    Non-Completed : English

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