Competent Direct Support Professional with demonstrated success in helping special needs individuals. Proficient in common medical procedures, recreational planning and techniques for promoting patient and staff safety. Discerning, well-organized and respectful of patient needs. Versatile [Job Title] offering [Number]-year background in healthcare. Comprehensive hands-on training in all areas of patient care with advanced proficiency in electronic charting systems like [Type] software. Passionate about supporting patients in [Type] environments dealing with mental health concerns such as [Type] and [Type]. Offer expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Responsible for the health, safety and well being of Individuals served, seeking assistance and medical interventions as appropriate.
. Serves as a Mandated Reporter and is required to advise direct supervisor, DDS and DPPC immediately if abuse and/or neglect of an Individual is suspected.
. Handle crisis situations according to agency policies and procedures, seeking resources when necessary.
. Monitor group home site and vehicle for safety, cleanliness and upkeep and take necessary action to ensure same. Report safety concerns per established protocols.
. Establish rapport with Individuals participating in the group home program.
. Support the learning of Individuals by use of motivational techniques, effective interventions and various communication approaches including verbal, gesture, and written communication.
. Assist Individuals with any activities of daily living (ADLs) as applicable to each Individual's abilities.
.Responsible for scheduling and accompanying individuals to medical appointments/treatments, ensuring accurate reporting to physician and follow through with respect to doctor's orders and recommendations.
.Responsible for producing accurate, legible and complete medical documentation for Individuals served, including but not limited to treatment charts and data sheets.
.Properly administer medication (or support individuals who can self medicate) in accordance with Agency, DDS and DPH guidelines - Medication Administration Procedures (MAP).
.Ensure Individuals are provided nutritionally sound food options along with the education to help them understand the impact of their food consumption.
.Support each Individuals existing relationships and assist in increasing their network of friends and acquaintances.
.Provide transportation for individuals to/from activities, medical appointments, and/or day programs through use of agency vehicle.
.Provide sex education, relationship building, life and money management counsel when appropriate.
.Assist individuals in becoming part of their community by supporting them in learning how to find resources, activities and transportation in the community.
.Carry out all interventions in an Individual's Behavioral Protocol Plan as written and trained.
.Redirect and/or physically support Individuals who may be aggressive using proactive techniques while maintaining self-control.
.Responsible for understanding and implementing any support strategies pertaining to ISP goals.
Communicate effectively, professionally and respectfully with Individuals, co-workers, management, guardians, and others while on company time.
.Responsible for being familiar with and abiding by Agency, Department, and Program policies and procedures and for acting in a manner consistent with organizational values, mission, and goals.
Serve as an active, contributing and problem-solving member of the team. Provide support to co-workers including relief staff by sharing knowledge about Individuals as appropriate for the role of support staff.
Worked in the department of Public Relations.
Scanned newspapers, search the internet, record television and radio programs looking for news items of specific issues or events such as election, gender-based violence, humans right, advertisement or the overall output of various media outlets to the general public.
Compiled article clippings and recordings, and kept them in a central location so they can be consulted when needed.
Watch how a news item plays out in the press and either do a group presentation of predictive outcome of the news trend, or steer the story in a positive direction.
Supervised customer service agents and other staff. Trained, coached, and mentored employees on how to deliver the best customer service possible
Communicate with customers via phone, email, or letter.
Asked customers to provide feedback on agents and customer service experience.
Keep abreast of new company products and services.
Oversee product exchanges and returns.
Compile and print reports on overall customer satisfaction.
Isolate and identify areas of improvement.
Worked with management on customer service initiatives.
Trained agents on how to adequately address problem over the phone.
Handled major incidents that could not be resolved by agents.
Proxy for a customer service agent when needed
Greet customers warmly and ascertain problem
Assist with placement of orders, refunds, or exchanges
Answer questions about warranties or terms of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Sell products and services
Compile reports on overall customer satisfaction
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