OBJECTIVE To obtain a challenging position in a high quality engineering environment where my resourceful experience and academic skills will add value to organizational operations dvcc cdc FIELD OF INTERESTS
Helping other who are in need dxcx
Devoted to helping patients living with mental illnesses adapt to hospital environments. Provide physical, mental and emotional support to meet individual patient needs. Compassionate and dedicated with observant nature and excellent time management abilities.
Detail-oriented Home Care professional adept in offering client assistance with daily living activities, transportation and overall well-being. Offering [Number] years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior record of patient dedication and commitment to promoting comfort and quality care.
Skills
Customers services
Dcvdc
Dxcx
STRENGTH
Solving problems
Dxcx
HOBBIES
Volunteer for homeless
Dxcvxc
Banking
Cashier
Customer service experience
Driving
Government
Mentor
Real time
Receiving
Selling
Sales
Structured
Phone
Knowledge of state regulations
Quality program protocols
Community activities
Compassionate client care
Care plan management
Behavior redirection
Experience
06/2015 to Current
Direct Support ProfessionalBancroft – Hopewell, NJ,
Role :A phone banker spends nearly 100% of his / her time on the phone answering questions for Wells Fargo customers.
The working environment is fun and relax with casual dress code but it is also demanding and structured and it involves overcoming customers banking concerns can include escalated issues.
Phone bankers are expected to sell products and services and achieve aggressive sales goals.
Worked as Cashier in Pep boys from Jul 2003 to Apr 2006 Role :Cashier assisting customers with their orders making sure their car was worked on properly, selling products to endorse the company also driving products to outside customers.
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Documented current patient information to update supervising [Job title]s, including vital signs, behaviors and eating habits.
Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to [Type] patients.
Enhanced patient wellbeing by supporting participation in recreational activities.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Supported and encouraged psychiatric patients to promote health and wellness.
Worked to improve patient outlook and daily living through compassionate care.
Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
Emotionally supported [Type] patients, monitoring changes in behavior for potentially dangerous changes.
10/2017 to 11/2018
Direct Care StaffFamilylinks – Braddock Hills, PA,
Enhanced patient wellbeing by supporting participation in recreational activities.
Prevented patient injuries by providing necessary restraints and appropriate supports.
Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
Documented current patient information to update supervising [Job title]s, including vital signs, behaviors and eating habits.
Helped patients adjust to hospital routines and thrive in structured environments.
Fostered relationship with client, providing companionship and counseling.
Worked to improve patient outlook and daily living through compassionate care.
11/2011 to 03/2015
Sr. Ops Production CoordinatorCapital One Financial Corp – City, STATE,
Role :Partners directly with relationship managers and specialty departments to resolve escalated customers concerns and aid front-line agents in real time customer concern resolution.
Develops deep subject matter expertise in all aspects of merchant resolution.
Functions as the last advocate for the customer in merchant disputes.
Exceeds in knowledge of mastercard, visa and government regulatory guidelines.
With this knowledge I support other associates by being a strong subject matter expert.
Executes tasks efficiently following procedures and meeting regulatory and customer experience requirements.
This keep the company from receiving fines and saves the company losses need.
With this skill I am able to give accurate information to capital one cardholder's making the best possible customer service experience for them.
Active member of the peer to peer mentor program within the department.
I have mentored several agents to help improve their stats, competency's and productivity.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Answered [Number] calls per [Timeframe] to answer customer questions.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 12/2020
: Health Administration/social Services Bryant And Stratton College - Richmond, VA GPA:
Expected in 2003
Diploma: Nursing [Pursuing J Sergeant Reynolds community college, Armstrong high school - , GPA: GPA: 2.60, GPA: 3.00
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School Attended
Bryant And Stratton College
J Sergeant Reynolds community college, Armstrong high school
