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Direct Support Professional Resume Example

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DIRECT SUPPORT PROFESSIONAL
Summary

Detail-oriented Health Care professional adept in offering client assistance with daily living activities, transportation and overall well-being. Offering 3 years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Superior record of patient dedication and commitment to promoting comfort and quality care. Also an ambitious student pursuing an Associates degree eager to contribute developed knowledge in the Medical Assisting role. Skilled in personal care and patient in stressful settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Client documentation
  • Client safety and first aid
  • Knowledge of state regulations
  • Compassionate client care
  • Behavior redirection
  • Community activities
  • First Aid/CPR
  • Organization
  • Supervision
  • Relationship development
  • Communications
  • Customer service
  • Problem resolution
  • Team building
Experience
Goodwill Northern New England | Augusta, MEDirect Support Professional10/2019 - Current
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Emotionally supported [Type] patients, monitoring changes in behavior for potentially dangerous changes.
  • Maintained calendar of social, recreational and educational events to enhance patient stays.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Monitored clients' progress to report necessary changes.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Administered all necessary medications as directed by care plan.
  • Documented current patient information to update supervising [Job title]s, including vital signs, behaviors and eating habits.
Country Manor Nursing Home | Coopers Mills, MEPersonal Support Aide02/2018 - 09/2018
  • Assisted [Type] patients with [Task], closely monitoring conditions and safety.
  • Assisted patients with bladder and bowel needs by helping to restroom, [Action] and [Action].
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
Bath & Body Works | Augusta, MESales Associate03/2017 - 01/2018
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers by finding needed [Type] items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Helped average of [Number] customers per day by responding to inquiries and locating products.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Built positive and productive customer connections to drive consistent sales.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education and Training
Independence University | Salt Lake City, UTAssociate of Science in Medical Assisting
Gardiner Area High School | Gardiner, MEHigh School Diploma06/2016
Certifications
  • First Aid/CPR
  • Direct Support Professional
  • NAPPI
  • CRMA
  • Behavioral Regulations
  • Documentation
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Resume Overview

Companies Worked For:

  • Goodwill Northern New England
  • Country Manor Nursing Home
  • Bath & Body Works

School Attended

  • Independence University
  • Gardiner Area High School

Job Titles Held:

  • Direct Support Professional
  • Personal Support Aide
  • Sales Associate

Degrees

  • Associate of Science in Medical Assisting
    High School Diploma

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