Accomplished Administrative Assistant with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives to minimize labor, increase productivity and maintain quality in all aspects of administrative support.
Highly efficient Administrative Professional offering [Number] years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Demonstrated capacity to streamline administrative processes, analyze complex issues and develop solutions. Ability to cultivate positive work culture focused on teamwork and idea-sharing while ensuring attainment of performance targets.
Performed initial review of Individual Support Plan (ISP). Implemented ISP in accordance to the district agencies policy and procedures. Updated and reviewed ISPs on an individual basis based upon observations and sound judgment. Developed and implemented daily activities. Document the assessment of the needs of individuals with significant changes in their physical, emotional, and social conditions with the Registered Nurse. Always assisted disabled individuals to foster independence while still closely monitoring safety. Supported and encouraged psychiatric patients to promote health and wellness. Helped patients adjust to hospital routines and thrive in structured environments. Developed strong and trusting rapport with each patient to facilitate best possible care and assistance. Worked to improve patient outlook and daily living through compassionate care. Maintained clean and well-organized environment to promote client happiness and safety. Maintained professionalism in emergency situations, assisting staff members and monitored patients.
Emotionally supported patients, by monitoring changes in behavior for potentially dangerous changes. Maintained calendar of social, recreational and educational events to enhance patient stays. Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention. Made recommendations for the growth of the program. Scheduled daily activities for over 30 students with disabilities. Maintained attendance records and monthly statistical reports. Completed daily progress notes and submitted documents to the Program Director in a timely and proficient manner.
Point of contact and directly responsible for all administrative duties. Timekeeper. Organized, monitored and facilitated the management of the office. Provided technical advice and assistance for administrative functions. Screened telephone calls and personal visitors as well as forward accordingly to maintain a high quality of customer service. Handled the high volume of inquiries by responding or referring each appropriately to ensure an accurate and timely response. Managed calendars of senior staff including the Director and Assistant Branch Chiefs. Informed staff of reporting requirements. Arranged timelines to ensure timely submissions of final decisions and all required information. Drafted Standard Operating Procedures (SOP's). Supported and implemented leaderships intentions, instructions, and mission. Scheduled appointments and meetings. Maintained, updated and tracked paper and electronic files to upkeep the organized filing system. Responsible for creating reports, presentations, PowerPoint, spreadsheets, and all logistical arrangements for meetings and conferences. Reviewed incoming case files to determine action to further develop or adjudicate compensation claims. Initiated case development with the collection of evidentiary material. Researched policy/procedure and regulations in order to provide oral and written communication to claimants, authorized representatives, attorneys, vendors, Federal agencies, employee union representatives, and Congressional offices. Tracked congressional inquiries and responses in the Secretaries Information Management System (SIMS). Communicated technical and non-technical information in writing. Uploaded documents in Office of Workers' Compensation Programs (OWCP) imaging system. In issuing final decisions, I made findings of facts and conclusions of law and awarded or denied benefits involving issues such as covered employee status. Scheduled hearings on the hearing representatives' calendar. Ensured the hearing representatives availability prior to the claimants being notified and confirmed hearing locations were secured. Served as liaison between hearings representatives and court reporting contractor to ensure changes in hearing schedules are understood by all parties. Made all necessary travel arrangements using the E2 Solutions Travel Systems to include transportation and hotel reservations with the knowledge of Federal travel regulations. Upon the completion of travel, I prepared the travel vouchers for signature in a timely fashion. Served as the point of contact for hearing representatives when they are in travel status in order to resolve any unexpected issues. Provided a status report to ensure equitable hearing assignments throughout the regions. Managed statistical data for reconsideration requests using the Energy Compensation System. Drafted and maintained documents using word processing and spreadsheet software; ensured proper format, grammar, and spelling are used. Redacted documents for FOIA requests. Provided technical advice and assistance to personnel. Researched, analyze, and generated data in order to provide management with status reports relating to employee workloads and timeliness. Notified supervisors of pending cases coming due in their unit. Reviewed databases for proper coding during and after the adjudication process. Coded requested medical services, reconciled invoices with medical reports, submitted documentation to medical database for payment, and verified payment of service. Set up Web-ex for staff training and conferences.
Provided a variety of highly responsible, confidential, and complex secretarial and administrative duties for the Division of Coal Mine Workers' Compensation (DCMWC) SES Director and Deputy Director. Consistently demonstrated a strong attention to detail and ability to multi-task within a fast-paced, high-pressure work environment. Directly responsible for maintaining SES Director's daily schedule of events. Interfaced with other executives for the mission and goals of the DCMWC. Maintained the Director's calendar. Planned and made all logistical arrangements for conferences, meetings, and teleconferences. Prepared reports and PowerPoints for meetings and conferences. Took meeting notes as well as forward meeting notes to attendees. Primary contact for all visitors. Screened visitors and phone calls and route them appropriately. Time- keeper. Tracked a wide variety of inquiries received in the Director's office by handling, responding, or referring each as appropriate. Reviewed congressional inquiries within the Secretaries Information Management System (SIMS) and ensure a timely and accurate response. Managed and track the high volume of correspondence processed through the Director's office. Served as the central expert and control point for DCMWC travel orders and vouchers. Processed travel expenses and reimbursements in the E2 Solutions database. Monitored all HR actions and compiled the necessary paperwork. Advised administrative staff on administrative and procedural requirements and instructions. Assisted in implementing the Director's intentions/instructions by explaining and reporting requirements to staff. Arranged timelines that assured timely submission of required information and drafted standard operating procedures. Reviewed claims arising under the Black Lung Benefits Act. Prepared a variety of correspondence to interested parties which provided technical or quasi-legal information. Prepared statement of facts and issues in controversial cases. Pinpointed issues for appropriate action, stated findings clearly and provide sound options and recommendations. Ensured that orders from the Office of Administrative Law Judges and Benefits Review Board are promptly executed. Reviewed and adjudicated Certificates of Medical Necessity. Advised miners and medical providers of DOL's approval or denial or treatment and equipment. Reviewed attorney fees, petitions and recommend amount of fee for approval. Process FOIA request and payment. Researched and analyzed medical, employment, or other factual information sufficient to draw a sound conclusion and make well-rationalized recommendations. Reviewed and edited documents prior to the Directors review and signature to ensure effective written communication, proper formatting, grammar, punctuation, and finished product. Prepared reports to ensure data integrity department wide. Provide a wide array of administrative functions both within the Directors office, as well as, on behalf of the DCMWC as a whole.
Answer customers' initial inquiries about hosting events. Give tours of potential venues, discuss room set up/decorations and menu options. Respond promptly and professionally throughout the planning process. Create contracts confirming details discussed. Meet regularly with banquet and catering staff to review arrangements for upcoming events. Act as liaison between clients and operating departments to ensure successful events that foster repeat business. Establish a client base through direct outside sales efforts. Oversee staff, ensuring all policies and safety regulations are followed. Interview hire and train workers for the job as well as evaluate their performances. Develop and implement sales and marketing strategies to achieve financial goals. Direct the sales team. Lead the sales team to the achievement of established financial goals. Assist in the preparation of the annual budget and financial plans. Complete an accurate forecast, plan, and sales production report.
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