Service focused mental health professional with a strong commitment to serving the needs of disadvantaged youth and adults, including, mental health and substance abuse populations, veterans and other military personnel, homeless, emancipated youth and other special needs populations; skilled in building community support, key coalitions and strategic interagency partnerships and equal strengths in program, personnel and case management.
Superior communication skills
Extensive DSM-IV knowledge
Exceptional problem solver
Quality management care team member
Parenting skills educator
Community resources specialist
Voluntarily created and implemented daily parenting workshops for teen mothers involved in the criminal justice system.
Direct Support Professional10/2015 to CurrentResCare, IncBurlington, NC
Provide one-on-one service to individuals with Intellectual or Developmental Disability, in their home and/or community Assist patients with personal care such as eating, grooming, dressing, bathing and toileting to enhance the quality of life.
Serve as a mentor and role model to coach patients by using company approved techniques and strategies to establish desired environmental behaviors.
Enhance patients living skills such as cooking, household shopping, doing laundry and personal hygiene.
Work with patients to overcome barriers to achieve personal goals by participating in activities of their choice and respecting personal beliefs, choices and interests.
Provide one-on-one support to participant's to help them meet their individual goals through skill-building, supported employment, and community involvement.
Child Support Enforcement Agent12/2014 to 10/2015Guilford County Child Support EnforcementGreensboro, NC
Provided child support services to public assistance clients and non-public assistance clients Perform in-office investigations for the establishment and/or enforcement of paternity, child support, and medical orders Enforcement of Orders to locate absent parents in order to collect child support Generate show cause orders; schedules hearings; testifies in court; negotiates with defendants and attorneys Establish and modify support requirements; prepare court documents including complaints, motions and orders and send to the Attorney for approval Maintain and update case files, records and reports.
Office Manager/Intensive In-Home Qualified Professional10/2012 to 03/2015Upward Change Health ServicesGreensboro, NC
Prevented out of home placement for the child by providing individual and home based therapy for vulnerable youth and their families with the goal of maintaining intact families and improving family functioning, in addition conducting home assessments Addressed the identified needs of children and adolescents, who due to serious and chronic symptoms of an emotional, behavioral, and/or substance use disorders, are unable to remain stable in the community without intensive interventions.
Assisted youth with reaching behavioral health goals through skill building interventions (e.g.
problem solving strategies, identifying triggers of anger, utilizing resources, etc) Organized and conducted staff and meetings to discuss client's progress, notes, new company policies, and person centered plan and inpatient treatment reports.
Maintained authorization request for continual services.
Maintained the compliance NC- Topps, ITR's, Updated Crisis Plans, Person Centered Plans and Consents Collaborated with therapist, psychiatrist and community resources for coordination of care.
Supervised staff members.
Operations Manager09/2010 to 07/2012Holistic Human ServicesHigh Point, NC
Directed and actively participated in community and agency meetings, accepting leadership positions within assigned geographical area.
Managed training opportunities for operations and clinical management of each program/unit within the region according to state, agency, and federal requirements.
Promoted effective execution of daily operations; managing hiring, discipline termination, training, and performance appraisals.
Maintained the compliance NC- Topps, ITR's, Updated Crisis Plans, Person Centered Responsible for payroll, arrangements, planning, and evaluation for case managers and team leads Developed, Monitored and Revised Person Center Plans Submitted authorizations for mental health treatment Supervised staff members and Facilitated weekly staff meetings (Qualified, Associate and Para Professionals).
Program Coordinator/Case Manager04/2008 to 09/2010Greensboro Housing AuthorityGreensboro, NC
Provided program coordination and case management to individuals and families that are a special needs population including chronically homeless, severely mentally ill, chronic substance abusers, disabled veterans, individuals with intellectual and developmental disabilities, and persons with HIV/AIDS.
Completed initial intakes and assessments, including psychosocial evaluations for individuals with a range of DSM-IV diagnoses including depression, anxiety, OCD, domestic violence and academic life transition concerns.
Co-facilitated group counseling to adults in the substance abuse treatment program Provided one-on-one assistance to individuals on all aspects of their job readiness, career counseling, and resume writing, including the drafting and editing of their resumes, cover letters, job applications, and other job search related documents.
Provided individual's career counseling to assist in creating career goals and employment plans.
Established community partnerships to promote collaboration in providing supportive resources.
Provided individualized interventions by helping each client develop a treatment plan to address individual barriers, increase income, and maintain and sustain permanent housing.
Community Health Advocate12/1999 to 04/2008Guilford County Department of Public HealthGreensboro, NC
Provided intensive outreach to women of reproductive age and their families by using a variety of innovative strategies to help reduce infant mortality Advocated for clients, parents, and families.
Provide support service assistance in the public health, criminal justice, and social service area Worked directly with individuals that was currently or previously incarcerated.
Assisted families to progress towards becoming self-sufficient; Served as a spoke person for clients Provided individual and group counseling Organized and facilitate family retreats to build their knowledge, confidence, and ability healthy lifestyle issues Prepared and maintained all reports.
Education and Training
Master of Arts: Human ServicesDec 2008Concordia UniversitySt. Paul, MNHuman Services
Bachelor of Science: Criminal JusticeMay 2006Guilford CollegeGreensboro, NCCriminal Justice
Associate of Science: Criminal JusticeMay 2004Guilford Technical Community CollegeJamestown, NCCriminal Justice
Certified Substance Abuse Counselor -Intern
CPR and First Aid certified; NCI certified