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Direct Support Professional Resume Example

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DIRECT SUPPORT PROFESSIONAL
Professional Summary

Reliable Care Provider with 2 years of experience providing exceptional patient care in home environments. Passionate about fostering patient progress through teaching sustainable habits for health and wellbeing. Focused dedication to patient safety, wellness and happiness. Devoted to helping patients living with mental illnesses adapt to a assisted living environments. Provide physical, mental and emotional support to meet individual patient needs. Compassionate and dedicated with observant nature and excellent time management abilities.

Skills
  • Meal preparation
  • Housekeeping
  • Coordination skills
  • High-energy attitude
  • Inbound and outbound calling
  • Adaptive team player
  • Problem Resolution
  • Mentoring and coaching
  • Friendly
  • CPR and First Aid certified
  • Building relationships
  • Issue and conflict resolution
Work History
07/2018 - CurrentDirect Support Professional | Helpin' Hands - Leburn, KY
  • Providing patient care to mentally disabled patients.
  • Assist client with their daily living needs.
  • Assist clients with their personal hygiene care.
  • Teach clients life skills by providing love and compassion.
  • Provide transportation to clients as part of the day program.
  • Monitored and reported clients progress.
  • Improve clients outlook and daily living through compassionate care.
  • Documented client behavior in charts and logbooks.
  • Administered necessary medications as directed by care plan.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
03/2019 - 05/2020Cheer Coach | Robinson Elementary Cheer Coach - Ary, KY
  • Designed routines for performance at shows and sports events, coordinating cheer routines with appearances by dance teams, pep squads and mascots to maximize audience engagement.
  • Communicated with staff members and students regarding routine design, props or equipment needed, music selection and announcement needs in advance of performances.
  • Coordinated tryouts for team member and leadership positions, communicating times and audition requirements to members and prospects and soliciting auditions from community.
  • Displayed exemplary behavior as authority figure and citizen to provide students and children with role model worthy of emulation in all areas of life.
  • Set individual and team goals for improvement in sport, creating 2 hour practice sessions structured to facilitate achievement of goals and continuous sense of accomplishment.
  • Maintained condition of mats, trampolines, uniforms, pom-poms and other team equipment, cleaning, repairing or replacing as necessary to uphold standards of safety and cleanliness.
  • Readied cheerleaders for challenging event and games schedule with demanding schedule of practices.
  • Reviewed team appearance, mental readiness and physical form before each game or event.
  • Worked with boosters, parents and school administrators to handle support functions.
  • Hosted auditions for team mascots, spreading awareness of open positions, assigning roles and providing training on expected behavior, procedures and event attendance.
  • Kept records of necessary information following applicable regulations and best practice standards, including medical records, dietary restrictions and emergency contact information.
  • Taught routines in preparation for performance at sports games and competitions, instructing on safe and correct execution of stunts, gymnastics, choreography and cheers.
  • Patients
  • Consistency
  • Encouraged 22 girls to believe in themselves
02/2008 - 07/2018Customer Service Representative | Sykes Enterprises Inc. - Chavies, KY
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Active listening
  • Conflict resolution
  • Decision-making
  • Dependability
  • Empathy
  • Friendliness
  • Patience
  • Reading physical and emotional cues
02/2008 - 07/2018Manager | Sykes Enterprises Inc. - Chavies, KY
  • Supervised and monitored team productivity by observing daily activities such as following scheduled adherence, monitored phone calls to ensure agents were fulfilling required job duties, reviewing survey scores and coaching agents on how to improve all around stats.
  • Established quarterly and annual goals as well as operational tactics to achieve targets.
  • Oversaw daily workloads and workflow for smooth operations.
  • Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
Education
06/2004Perry County Central High School, Hazard, KYHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Helpin' Hands
  • Robinson Elementary Cheer Coach
  • Sykes Enterprises Inc.

School Attended

  • Perry County Central High School

Job Titles Held:

  • Direct Support Professional
  • Cheer Coach
  • Customer Service Representative
  • Manager

Degrees

  • High School Diploma :

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