direct support assistant dsa resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

To obtain a position in social work, where I can use my newly acquired Bachelors in Social Work knowledge. I love helping people. I am a dedicated worker with 8 years of experience. I am a compassionate worker and I would love to work with different populations.

  • Social Work Skill: I truly love helping people. I am a compassionate, empathetic, and reflective listener and able to work with any age group, especially elderly.
  • I am a trilingual (Bengali,Hindi & Urdu)
  • Community activities
  • Compassionate client care
  • Coordination skills,
  • Client satisfaction
  • Computer: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook
  • Administrative: Data Entry, File and record Maintenance, Scheduling Appointment, Operating office Machine.
  • Hobby: Gardening, Reading, Cooking
Direct Support Assistant (DSA), 08/2012 - 09/2016
TACONIC DDSO, Developmental Disability Service City, STATE,
  • Enhanced patient wellbeing by supporting participation in recreational activities, and assist them with daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored health and well-being of clients and reported significant health changes. Recorded client status progress and challenges in logbooks and reports.
Sales Associate:, 09/2011 - 03/2012
Go Calendar City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Acted as initial contact in addressing customer concerns.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Supervisor & Cashier, 09/2004 - 12/2005
Netcom Cyber Cafe City, STATE,
  • Maintain the store, keeping financial records, and make balance sheets.
  • Helping customers problem solving with internet issues.
  • Helping customers to prepare various documents with Microsoft word, excel, and PowerPoint.
  • Helping customers to copy, sending fax, and print.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
Bachelor of Science: Social Work, Expected in 05/2021
Marist College - Poughkeepsie, NY
Status -

Internship (Throughout the study)

Senior Citizen Recreation Center, Fishkill, NY

Worked with a Social worker as an Assistant:

  • Learned communication skills with senior citizens.
  • Helped them with different activities.
  • Helped social workers arrange seasonal events for seniors.
  • Helped seniors with cooking meals.
  • Spend quality time with seniors who needed most.
  • Facilitated activities for client interaction and social support such as table games, playing music and exercising.

Poughkeepsie Elementary School, Poughkeepsie, NY

Worked as a Teacher assistant (Kinder-garden, age group 5)

  • Help the teacher organize the classroom.
  • Help kids do their classwork.
  • Help them organize their book bag and their table.
  • Help kids if they have any distress or if they have any issues.

Marist College Liberty Partnership Program

(After School Program),Poughkeepsie, NY

Worked as a Tutor and Mentor (6th through 8th grade)

  • Help kids do their classwork.
  • Help them organize their book bag and their table.
  • Help kids if they have any distress or if they have any issues.
  • Collaborated with students to develop them and assist them to make plans on their study.
  • Built and maintained strong relationships with students by successfully resolving issues in their life.

Mental Health America, Poughkeepsie, NY

Worked with a Social worker as an Assistant:

  • Learned to deal with client.
  • Learned how to communicate with client according their needs
  • Helped follow up with client.
  • Helped building the report with client.
  • Maintained lists of resources helpful to clients.
  • Helped clients complete paperwork to apply for assistance programs.
  • Answered questions and responded to inquiries to deliver high level of service to client.
  • Researched and located resources and services available to clients to provide housing assistance, nutrition assistance and medical assistance.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Collaborated with clients and other professionals to develop treatment and assistance plans.
Associate of Science: Human Services, Expected in 05/2017
Dutchess Community College - Poughkeepsie, NY,
Status -
  • Dean's List Honoree (Fall 2016)
Bachelor of Science: Geography, Expected in 01/2004
Eden College - Dhaka, Bangladesh,
Status -

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Resume Overview

School Attended

  • Marist College
  • Dutchess Community College
  • Eden College

Job Titles Held:

  • Direct Support Assistant (DSA)
  • Sales Associate:
  • Supervisor & Cashier


  • Bachelor of Science
  • Associate of Science
  • Bachelor of Science

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