(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Caring and empathetic Direct Care Worker with considerable experience in assisting adults with disabilities. Plans, develops, and implements individual program plans and carries out existing plan of care. Certified in first aid and CPR. Devoted to providing companionship and attentive care. Trained in providing crisis intervention services in addition to routine care and support. Conducts assessments, sets goals and improves patient quality of life with hands-on assistance. Offering exceptional communication skills and network of community resources. Skilled in maintaining documentation, managing cases and coordinating crisis interventions. Exceptional analytical, innovative and imaginative problem-solving skills. Utilized strong communications and client advocacy skills to navigate complex and stressful situations.

  • Crisis Intervention and conflict resolution
  • Safety Monitoring
  • Multitasking abilities
  • Computer proficiency
  • Detail-oriented
  • Analytical and Critical Thinking
  • Flexible & Adaptable
  • First Aid/CPR certified
Berkshire Community College Pittsfield, MA Expected in 12/2022 : Forensic Psychology - GPA :
  • Member of Phi Theta Kappa High Honors Society
  • Member of Honors Program
  • Elected to College Senate for Student Government Representor in 2020
  • Member of Student Government Association
  • Dean's List 2019,2020,2021
  • Coursework in Criminalistics, Abnormal Psychology, and Substance Abuse
Work History
Georgia State University - Direct Service Specialist
GA, State, 01/2021 - Current
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Monitored and assisted residents through individual service plans.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Maintained appropriate filing of personal and professional documentation.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Documented vitals, behaviors and medications in client medical records.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
Salt Lake County - Public Relations Coordinator
Midvale, UT, 01/2021 - Current
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.
  • Researched, negotiated, implemented and tracked advertising and public relations activities.
  • Wrote and edited articles, web content, advertising copy, periodicals and publications for internal and external audiences.
  • Achieved company objectives by leveraging internal resources and collaborating with colleagues.
  • Devised action plans for solving problems with school operation and leadership.
  • Assisted administrative staff with implementation of policy changes after review.
  • Polled student body and addressed common concerns using electronic media tools.
  • Settled disputes with diplomacy and encouraged healthy discussions about contentious issues.
Trailhouse Kitchen And Bar - Head Waitress
City, STATE, 05/2018 - 03/2020
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Autopart International - Driver
City, STATE, 04/2016 - 09/2017
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Delivered goods and products to customer on time and in excellent condition.
  • Checked in with dispatch service and updated with current location.
  • Updated personal logs and business tracking documents accurately and according to schedule requirements.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

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School Attended

  • Berkshire Community College

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  • Direct Service Specialist
  • Public Relations Coordinator
  • Head Waitress
  • Driver


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