Direct Service Provider resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced DSP knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support.
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients.
Efficient and detail-oriented Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient in iTherapy and correspondence management.
Experienced customer service representative in telecommunications industry for three different corporations.
Skills
Patient care
Care plan assessment
Light housekeeping
Personal hygiene assistance
Activities of daily living assistance
Community integration
Transportation
Work History
08/2019 to Current
Direct Service ProviderReach Inc. – Haines, AK,
Developed rapport to create safe and trusting environment for care.
Worked to improve and enhance patient lives through effective and compassionate care.
Maintained clean, safe and well-organized patient environment.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
Monitored progress and documented any patient health status changes, keeping healthcare team updated.
Provided safe mobility support to help patients move around personal and public spaces.
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Supervised daily activities and provided assistance when needed.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Completed entries in log books, journals and care plans to document accurately report patient progress.
01/2002 to 02/2003
Customer Service RepresentativeArthur J Gallagher & Co. – Corona, CA,
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with up to Number calls in queue per minute.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Provided primary customer support to internal and external customers in fast-paced environment.
01/1999 to 01/2002
Customer Service RepresentativeArthur J Gallagher & Co. – Covington, LA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls with up to Number calls in queue per minute.
Offered advice and assistance to customers, paying attention to special needs or wants.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Cultivated customer loyalty, promoted repeat customers and improved sales.
08/1997 to 12/1999
Call Center AgentLobel Financial – San Antonio, TX,
Educated customers how to use company systems, complete forms and obtain desired services.
Contributed to company achieving and holding industry-leading customer service ratings.
Educated customers on product and service details and information.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
Expected in 05/1991
Diploma: Skyline High School - Longmont, CO GPA:
Expected in 05/1995
Technical Journalism: Public Relations/Advertising Colorado State University - Fort Collins, CO GPA:
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