direct service provider resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Committed Healthcare professional offering 1 1/2 years of demonstrated success in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in mental illness with passion for helping others. Responsible office worker certified in medical transcription and highly-experienced over 25-year career in healthcare. Proficient in emergency response care and monitoring ongoing conditions. Efficiently offer ambulation and personal assistance to meet all patient needs. Experienced direct service provider knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Dedicated to serving individuals with special needs with utmost respect and consideration. Deep passion to help guide clients to full potential. Monitor behaviors of clients and encourage to participate in appropriate activities as noted within plan of care. Provide assisted daily living skills to deliver proper care. CPR and First Aid certified with Child Abuse Clearance. Compassionate direct service provider possessing gentle touch and caring attitude centered on treating all with dignity and respect. Expertise in mental illness and borderline personality disorders. Collaborative team player with strong clinical and interpersonal skills. Available 40-50 hours per week, including weekends and evenings. Direct care professional well-versed in assisting mentally ill individuals to meet medical and emotional needs. Trained in appointment, medication and household management. Devoted to providing companionship and attentive care.

  • Progress documentation
  • Medication monitoring
  • Medication Administration
  • Recreational activities
  • Activities of daily living assistance
  • Transportation
  • Patient care
  • Safety Monitoring
  • Crisis Intervention
  • Mandatory reporting
  • Behavioral Management
  • Speech recognition technology
  • Medical terminology expert
  • EMR / EHR
  • Hospital inpatient and outpatient records
  • Adept multi-tasker
  • Close attention to detail
  • Medical consultations
  • Office support (phones, faxing, filing)
  • Medical transcription
  • Resourceful and reliable worker
  • Editing
  • Medical terminology
  • Document accuracy
  • Excellent verbal communication
  • OSHA compliant
  • Teamwork
  • Unloading Cargo
  • Package Unloading
  • Sorting
  • Hand Tools
  • Hazardous Material Handling
  • Safety and compliance
  • Warehouse environment safety
Work History
07/2019 to Current Direct Service Provider Reach Inc. | Haines, AK,
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Maintained clean, safe and well-organized patient environment.
  • Developed rapport to create safe and trusting environment for care.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Administered medication as directed by physician.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Conferred with Prestera Center nurses to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Documented vitals, behaviors and medications in client medical records.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supervised daily activities and provided assistance when needed.
07/2018 to 07/2019 Package Handler Poshmark | Redwood City, CA,
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Sorted items according to its destination.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient daily shipments.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Attached identifying tags to hundreds of containers to mark with identifying shipping information.
  • Informed purchasing team of missing or damaged items immediately when unloading and receiving.
  • Removed debris and hazardous materials from unloading work area to avoid contaminating incoming and outgoing items.
10/1988 to 10/2013 Medical Transcriptionist Cuyuna Regional Medical Center | Crosby, MN,
  • Maintained security and privacy of records to protect patients and providers.
  • Accurately documented medical dictation to record patient care records.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Edited drafts created from speech recognition software.
  • Documented patient medical histories, vitals and test results in electronic health records system.
  • Used ChartScript and MedQ to input information into computerized patient record system.
  • Transcribed sensitive documents with complete confidentiality.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
  • Corrected grammar, spelling and syntax mistakes.
  • Contacted medical records manager immediately when problems arose.
  • Checked patient records to verify information accuracy.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
  • Transcribed and edited physician reports from dictation using Chartscript.
  • Worked cohesively with physicians and other clinical staff to complete accurate medical documentation.
  • Maintained strict patient and physician confidentiality.
  • Applied medical terminology related to provider-specific treatments and techniques.
  • Entered transcribed materials into electronic health records system.
  • Demonstrated outstanding communication skills in dealing with physicians.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
  • Translated medical jargon into correct terminology.
  • Treated patients, family members, visitors, peers, staff and providers pleasantly.
  • Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
  • Attended training associated with role to improve skills and boost speed.
  • Expertly transcribed medical reports for variety of physicians in hospital setting.
  • Referred to variety of medical sources prevent mistakes in medical terms.
  • Maintained compliance with legal and medical requirements, internal protocols and oversight committee standards.
  • Maintained 99% accuracy rate for spelling and content.
Expected in 12/1988 Associate of Science | Medical Transcription Carver Career Center, Charleston, WV GPA:
Expected in 06/1984 High School Diploma | DuPont High School , Belle, WV, GPA:
  • AMAP certification, Prestera Center - 2018-present.

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Resume Overview

School Attended

  • Carver Career Center
  • DuPont High School

Job Titles Held:

  • Direct Service Provider
  • Package Handler
  • Medical Transcriptionist


  • Associate of Science
  • High School Diploma

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