LiveCareer-Resume

direct sales representative resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

I provided quality analysis for pilot programs that tested the quoting software, procedures and new applications for licensed producers and potential customers. The feedback that I provided helped to enhance and implement the ultimate buying experience for consumers. I was a recognized Exceeds Performer with Progressive as well as a Recognized Top 100 Rental Agent nationwide with my previous employer both in a sales oriented environment. I have been acknowledged by Managers, Peer Coaches and my peers for my product knowledge and for being a consumer advocate by consistently providing excellent customer service in a high call volume call center atmosphere. I was a participant in Progressive's program to generate more revenue by establishing new business relationships with outside companies. I am a hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience.

Skills
  • Sales
  • Product and Service Knowledge
  • Trade Show Representation
  • Report Writing
  • Customer Relationship Management
  • Proposal Development
  • Account Development
  • Team Member Motivation
  • Staff Training and Motivation
  • Processing Payments
  • Field Experience
  • Effective Customer Upselling
  • Relationship Building
  • Basic Math
  • Organizational Skills
  • Active Listening
  • Customer Service
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Team Building
  • Training & Development
  • Conflict Resolution
  • Computer Skills
  • People Skills
  • Supervision & Leadership
  • Microsoft Office
  • Data Management
  • Contract Negotiation Expertise
Education and Training
Hondros Cleveland, OH, Expected in 12/2006 Accident & Health Insurance License : - GPA :
Hondros Cleveland, OH, Expected in 03/1999 Property & Casualty, Resident Major Lines, Insurance License : - GPA :
Brewster & Associates Cleveland, OH, Expected in 06/1992 Real Estate License : - GPA :
ETI Technical College Cleveland, OH, Expected in : Electrical, Electronics Engineering Technologies - GPA :
Jane Addams Business Careers High School Cleveland, OH Expected in 06/1989 Diploma : Computer Repair - GPA :
Experience
Afmic American Family Mutual Insurance Company, S.I. - Direct Sales Representative
Evanston, IL, 05/1998 - 04/2023
  • I handled inbound calls from consumers shopping for insurance quotes in a 24-hour call center atmosphere.
  • I facilitated team meetings.
  • I tested new enhanced quoting applications and software to provide real time accuracy of competitive insurance rates.
  • I advised potential customers of product availability and services offered by the company.
  • I'm licensed in all fifty states and DC to fulfill consumers Property and Casualty insurance needs.
  • I listened to customer needs to identify and recommend best products and services.
  • I used excellent verbal skills to engage customers in conversation and effectively determine their needs and requirements
  • Identified customer needs by asking questions and advising on best solutions.
  • Recognized security risks to properly handle situations.
  • Reduced process lags by training employees on best practices and protocols.
  • Demonstrated product features to align with customer needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Greeted and assisted customers to foster positive experiences.
Avis Budget Group - Rental Sales Agent
Whitestone, NY, 06/1996 - 05/1998
  • I assisted consumers in making reservations for automobile rentals and explained what options were available to them.
  • I answered questions and sold additional products and services to consumers based on their needs.
  • I generated more revenue for the company by offering and selling upgraded vehicles.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Collected payment by processing credit card transactions.
  • Employed sales techniques to boost sales and services.
  • Updated and maintained rental agreement files and documents.
  • Coordinated shuttle services by communicating with drivers.
  • Answered telephones to assist customers and resolve issues.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs
  • Processed exchange requests in computer system.
Windermere Real Estate - Realtor
Walnut Creek, CA, 06/1994 - 06/1996
  • Managed real estate transactions from initiation to closing.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Represented buyers and sellers in major real estate transactions.
  • Scheduled home viewings with potential buyers.
  • Researched and determined competitive market price.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Generated list of properties to meet specific client needs.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Accompanied buyers during property inspections.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Generated lists of properties compatible with buyers' needs and financial resources.

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Resume Overview

School Attended

  • Hondros
  • Hondros
  • Brewster & Associates
  • ETI Technical College
  • Jane Addams Business Careers High School

Job Titles Held:

  • Direct Sales Representative
  • Rental Sales Agent
  • Realtor

Degrees

  • Accident & Health Insurance License
  • Property & Casualty, Resident Major Lines, Insurance License
  • Real Estate License
  • Some College (No Degree)
  • Diploma

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