direct sales representative resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I provided quality analysis for pilot programs that tested the quoting software, procedures and new applications for licensed producers and potential customers. The feedback that I provided helped to enhance and implement the ultimate buying experience for consumers. I was a recognized Exceeds Performer with Progressive as well as a Recognized Top 100 Rental Agent nationwide with my previous employer both in a sales oriented environment. I have been acknowledged by Managers, Peer Coaches and my peers for my product knowledge and for being a consumer advocate by consistently providing excellent customer service in a high call volume call center atmosphere. I was a participant in Progressive's program to generate more revenue by establishing new business relationships with outside companies. I am a hardworking employee with customer service, multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience.

  • Sales
  • Product and Service Knowledge
  • Trade Show Representation
  • Report Writing
  • Customer Relationship Management
  • Proposal Development
  • Account Development
  • Team Member Motivation
  • Staff Training and Motivation
  • Processing Payments
  • Field Experience
  • Effective Customer Upselling
  • Relationship Building
  • Basic Math
  • Organizational Skills
  • Active Listening
  • Customer Service
  • Reliable & Trustworthy
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Team Building
  • Training & Development
  • Conflict Resolution
  • Computer Skills
  • People Skills
  • Supervision & Leadership
  • Microsoft Office
  • Data Management
  • Contract Negotiation Expertise
Education and Training
Hondros Cleveland, OH, Expected in 12/2006 Accident & Health Insurance License : - GPA :
Hondros Cleveland, OH, Expected in 03/1999 Property & Casualty, Resident Major Lines, Insurance License : - GPA :
Brewster & Associates Cleveland, OH, Expected in 06/1992 Real Estate License : - GPA :
ETI Technical College Cleveland, OH, Expected in : Electrical, Electronics Engineering Technologies - GPA :
Jane Addams Business Careers High School Cleveland, OH Expected in 06/1989 Diploma : Computer Repair - GPA :
Afmic American Family Mutual Insurance Company, S.I. - Direct Sales Representative
Evanston, IL, 05/1998 - 04/2023
  • I handled inbound calls from consumers shopping for insurance quotes in a 24-hour call center atmosphere.
  • I facilitated team meetings.
  • I tested new enhanced quoting applications and software to provide real time accuracy of competitive insurance rates.
  • I advised potential customers of product availability and services offered by the company.
  • I'm licensed in all fifty states and DC to fulfill consumers Property and Casualty insurance needs.
  • I listened to customer needs to identify and recommend best products and services.
  • I used excellent verbal skills to engage customers in conversation and effectively determine their needs and requirements
  • Identified customer needs by asking questions and advising on best solutions.
  • Recognized security risks to properly handle situations.
  • Reduced process lags by training employees on best practices and protocols.
  • Demonstrated product features to align with customer needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Greeted and assisted customers to foster positive experiences.
Avis Budget Group - Rental Sales Agent
Whitestone, NY, 06/1996 - 05/1998
  • I assisted consumers in making reservations for automobile rentals and explained what options were available to them.
  • I answered questions and sold additional products and services to consumers based on their needs.
  • I generated more revenue for the company by offering and selling upgraded vehicles.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Collected payment by processing credit card transactions.
  • Employed sales techniques to boost sales and services.
  • Updated and maintained rental agreement files and documents.
  • Coordinated shuttle services by communicating with drivers.
  • Answered telephones to assist customers and resolve issues.
  • Explained policies and reviewed documentation to obtain signatures.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs
  • Processed exchange requests in computer system.
Windermere Real Estate - Realtor
Walnut Creek, CA, 06/1994 - 06/1996
  • Managed real estate transactions from initiation to closing.
  • Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
  • Represented buyers and sellers in major real estate transactions.
  • Scheduled home viewings with potential buyers.
  • Researched and determined competitive market price.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Generated list of properties to meet specific client needs.
  • Conferred with escrow companies, lenders and home inspectors to expedite transactions and home buying process.
  • Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
  • Accompanied buyers during property inspections.
  • Executed marketing efforts via cold calling, postcard mailings and door knocking.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Promoted properties via advertisements, open houses and multiple listing services.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.
  • Generated lists of properties compatible with buyers' needs and financial resources.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Hondros
  • Hondros
  • Brewster & Associates
  • ETI Technical College
  • Jane Addams Business Careers High School

Job Titles Held:

  • Direct Sales Representative
  • Rental Sales Agent
  • Realtor


  • Accident & Health Insurance License
  • Property & Casualty, Resident Major Lines, Insurance License
  • Real Estate License
  • Some College (No Degree)
  • Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: