Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Versatile Sales and Operations Manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of customer service and an unsurpassed work ethic. 
Highlights
  • Excellent communication skills
  • Strong lead development skills
  • Goal-oriented
  • Persuasive communication expertise
  • Internet savvy
  • Strong organizational skills
  • Active listening skills
  • Relationship building
  • Microsoft Office Suite expert
  • Prepare funnels and reports on sales and customer retention.
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Strategic planning
  • Procedure development
  • Analytical
  • Guide staff through professional development.
  • Team-oriented
  • Works well under pressure
Experience
Direct Sales Consultant, 05/2016 - Current
A.M. Best Oldwick, NJ,
  •  Consistently met and exceeded department expectations for productivity and sales goals.
  •  Answered incoming telephone calls with professional and knowledgeable responses.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
  • Established new customer accounts.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Developed effective relationships with all call center departments through clear communication.
Website Manager, 2015 - 01/2016
7-Eleven, Inc. North Plainfield, NJ,
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Operated GoDaddy.com and Stamps.com shipping systems efficiently and accurately. 
  • Conducted monthly, quarterly and yearly inventories of warehouse stock.
  • Addressed an average of 100 website inquiries per day, converting 90%  into renewal customers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Expressed appreciation and invited customers to return to the store. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Promptly responded to general inquiries from members, staff, and clients via phone, e-mail and social media.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Accurately logged all daily shipping and receiving orders. 
Restaurant Associate, 10/2014 - Current
Live Nation Entertainment Inc Salt Lake City, UT,
  • Informed patrons of establishment specialties and features.
  • Prepared dishes following recipe or verbal instructions.
  • Prepared food items such as sandwiches, salads, soups, and beverages
  • Wrote patrons' food orders on order slips and memorized orders, for transmittal to kitchen staff.
  • Communicated with customers regarding orders, comments, and complaints.
  • Cooked food properly and in a timely fashion, using safety precautions.
  • Cooked the exact number of items ordered by each customer, working on several different orders simultaneously.
  • Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
Floor Manager, 01/2012 - 2015
Lakeshore Learning Materials Marietta, GA,
  • Greeted guests and sat them at tables or in waiting areas.
  • Performed serving, cleaning, and stocking duties in establishments.
  • Stocked and rotated products, stocked supplies, and paper goods in a timely basis.
  • Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Suggested additional items to customers, as appropriate, to increase restaurant sales.
  • Answered questions about menu selections and made recommendations when requested.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Correctly calculated charges, issued bills and collected payments.
  • Maintained neat and attractive bakery food cases.
  • Received frequent customer compliments for going above and beyond normal duties.
  • Maintained a professional tone at all times, including during peak rush hours.
Volunteer- Board of Marketing Development/Events Committee, 2010 - 2013
Altice Usa Inc. Lake Charles, LA,
  • Continue to build on long-range development plan.
  • Develop fundraising policies and procedures to support smooth organizational growth.
  • Continuously design and carry out a cultivation and solicitation program to increase individual giving.
  • Design and manage Fund Raising events.
  • Strategize and implement multi-faceted Public Relations strategy that educates and enlists public support.
  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
Assistant Store Manager, 2008 - 2010
Reid Hospital & Health Care Services Connersville, IN,
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.  
  • Led, developed, trained, and coached successful sales team to achieve high performance results.
  • Consistently received scores of 90% or above on merchandising audits.
  • Built customer base including consumer and small business accounts through personal dedication and utilization of superior marketing and merchandising skills.
  • Utilized best practices and constant coaching to achieve success on an individual and team basis.
  • Obtained the best solutions for customers by successfully partnering with in store technicians and sales consultants.
  • Recognized for ability to quickly build rapport with customers resulting in client retention and increased customer base.
  • Reorganized the sales floor to meet company demands.
  • Completed weekly schedules according to payroll policies.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Shared product knowledge with customers while making personal recommendations.
Supervisor Retail Sales Operations, 2007 - 2008
VERIZON WIRELESS City, STATE,
  • Ensured quality staff performance by coaching and holding to account sales staff on all corporate policies and procedures.
  • Through attention to detail and practicing due diligence, kept monthly shrink below company average on consistent basis.
  • Accurately performed basic business operations reporting functions including completion of daily sales and operations reports, daily/monthly physical inventory counts and taking appropriate management action on areas of concern.
  • Prepared comprehensive monthly operation audits at multiple locations to ensure success on corporate audits.
  • Completed monthly expense reports, bill paying and payroll with accuracy. 
  • Identified inefficiencies and made recommendations for process improvements.
  • Opened a new store location and assisted in recruiting and training new staff.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained all new managers on store procedures and policies.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
Assistant Retail Sales Operations, 2004 - 2007
VERIZON WIRELESS City, STATE,
  • Managed multiple locations ensuring efficient business operations, inventory control procedures were followed and sales targets were met or exceeded.
  • Consistently averaged 88% or above on quarterly corporate audits.
  • Maintained daily and monthly inventory shrink below corporate averages.
  • Communicated and coached staff on corporate policies and procedures to ensure consistent business practices.
  • Resolve customer concerns quickly, courteously effectively meeting customer service goals.
Customer Care Representative, 2003 - 2004
VERIZON WIRELESS City, STATE,
  • Managed customer accounts, finding best solutions to meet customer operations and cost requirements.
  • Communicated marketing updates and merchandising changes to staff leading to increased sales.
  • Partnered with sales consultants to answer customer questions and concerns leading to increased sales.
  • Consistently received scores of 90% or above on merchandising audits.
  • Recognized for excellent customer service skills, finding cost effective solutions to meet customer needs.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Resolved product issues and shared benefits of new technology.
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
Assistant Marketing Manager/Promotions Manager, 2001 - 2003
Affinity Management Group (Entertainment Marketing International) City, STATE,
  • Professionally led, hired, trained and supervised and aggressive team of field associates to meet sales goals and client needs.
  • Built effective business partnerships with key decision makers to match best solutions for the client.
  • Researched business opportunities and signed new clients exceeding participation targets by 22%.
  • Allocated yearly budget according to productivity areas, monitoring plan vs.actual expenditures, and making adjustments when required utilizing a corporate budget reaching $1 million.
  • Executed monthly deliveries of product for over 70 clients, meeting or exceeding all time schedules.
  • Recognized for enthusiastically conducting highly successful promotional shows which resulted in increased sales activity and broadening customer base.
  • Tracked expenditures keeping costs below or on target.
Accomplishments
⦁ Accurately performed basic business operations reporting functions including completion of daily sales and operations reports, daily/monthly physical inventory counts and taking appropriate management action.
⦁ Professionally and effectively managed multiple locations ensuring efficient business operations, inventory control procedures were followed and sales targets were met or exceeded.
⦁ Actively built customer base including consumer and small business accounts through personal dedication and utilization of superior marketing and merchandising skills.
⦁ Consistently received scores of 90% or above on corporate compliance audits.
⦁ Increased small business accounts by 12% and key performance indicators by 30%.
⦁ Monitored confidential and proprietary information with discretion.
Education
Bachelors of Arts: Sport Management, Expected in
-
DESALES UNIVERSITY - Center Valley, PA
GPA:
Sport Management
Skills
  • Excellent organization and multi-tasking skills with high attention to detail.
  • Outstanding communication skills specializing in, written, verbal and interpersonal.
  • Creative problem solving, critical thinking and the ability to complete the task at hand.
  • Microsoft Suite as well as the capacity to learn and comprehend new programs quickly.

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Resume Overview

School Attended

  • DESALES UNIVERSITY

Job Titles Held:

  • Direct Sales Consultant
  • Website Manager
  • Restaurant Associate
  • Floor Manager
  • Volunteer- Board of Marketing Development/Events Committee
  • Assistant Store Manager
  • Supervisor Retail Sales Operations
  • Assistant Retail Sales Operations
  • Customer Care Representative
  • Assistant Marketing Manager/Promotions Manager

Degrees

  • Bachelors of Arts

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