Versatile Sales and Operations Manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of customer service and an unsurpassed work ethic.
Highlights
Excellent communication skills
Strong lead development skills
Goal-oriented
Persuasive communication expertise
Internet savvy
Strong organizational skills
Active listening skills
Relationship building
Microsoft Office Suite expert
Prepare funnels and reports on sales and customer retention.
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Customer service expert
Adaptive team player
Strategic planning
Procedure development
Analytical
Guide staff through professional development.
Team-oriented
Works well under pressure
Experience
Direct Sales Consultant, 05/2016 - Current A.M. Best – Oldwick, NJ,
Consistently met and exceeded department expectations for productivity and sales goals.
Answered incoming telephone calls with professional and knowledgeable responses.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Established new customer accounts.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Developed effective relationships with all call center departments through clear communication.
Website Manager, 2015 - 01/2016 7-Eleven, Inc. – North Plainfield, NJ,
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Operated GoDaddy.com and Stamps.com shipping systems efficiently and accurately.
Conducted monthly, quarterly and yearly inventories of warehouse stock.
Addressed an average of 100 website inquiries per day, converting 90% into renewal customers.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.
Created new processes and systems for increasing customer service satisfaction.
Expressed appreciation and invited customers to return to the store. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Promptly responded to general inquiries from members, staff, and clients via phone, e-mail and social media.
Guaranteed positive customer experiences and resolved all customer complaints.
Accurately logged all daily shipping and receiving orders.
Restaurant Associate, 10/2014 - Current Live Nation Entertainment Inc – Salt Lake City, UT,
Informed patrons of establishment specialties and features.
Prepared dishes following recipe or verbal instructions.
Prepared food items such as sandwiches, salads, soups, and beverages
Wrote patrons' food orders on order slips and memorized orders, for transmittal to kitchen staff.
Communicated with customers regarding orders, comments, and complaints.
Cooked food properly and in a timely fashion, using safety precautions.
Cooked the exact number of items ordered by each customer, working on several different orders simultaneously.
Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Suggested additional items to customers, as appropriate, to increase restaurant sales.
Answered questions about menu selections and made recommendations when requested.
Greeted guests and sat them at tables or in waiting areas.
Performed serving, cleaning, and stocking duties in establishments.
Stocked and rotated products, stocked supplies, and paper goods in a timely basis.
Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Suggested additional items to customers, as appropriate, to increase restaurant sales.
Answered questions about menu selections and made recommendations when requested.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Correctly calculated charges, issued bills and collected payments.
Maintained neat and attractive bakery food cases.
Received frequent customer compliments for going above and beyond normal duties.
Maintained a professional tone at all times, including during peak rush hours.
Volunteer- Board of Marketing Development/Events Committee, 2010 - 2013 Altice Usa Inc. – Lake Charles, LA,
Continue to build on long-range development plan.
Develop fundraising policies and procedures to support smooth organizational growth.
Continuously design and carry out a cultivation and solicitation program to increase individual giving.
Design and manage Fund Raising events.
Strategize and implement multi-faceted Public Relations strategy that educates and enlists public support.
Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
Assistant Store Manager, 2008 - 2010 Reid Hospital & Health Care Services – Connersville, IN,
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Led, developed, trained, and coached successful sales team to achieve high performance results.
Consistently received scores of 90% or above on merchandising audits.
Built customer base including consumer and small business accounts through personal dedication and utilization of superior marketing and merchandising skills.
Utilized best practices and constant coaching to achieve success on an individual and team basis.
Obtained the best solutions for customers by successfully partnering with in store technicians and sales consultants.
Recognized for ability to quickly build rapport with customers resulting in client retention and increased customer base.
Reorganized the sales floor to meet company demands.
Completed weekly schedules according to payroll policies.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Led sales calls with team members to establish sales and customer retention goals.
Shared product knowledge with customers while making personal recommendations.
Ensured quality staff performance by coaching and holding to account sales staff on all corporate policies and procedures.
Through attention to detail and practicing due diligence, kept monthly shrink below company average on consistent basis.
Accurately performed basic business operations reporting functions including completion of daily sales and operations reports, daily/monthly physical inventory counts and taking appropriate management action on areas of concern.
Prepared comprehensive monthly operation audits at multiple locations to ensure success on corporate audits.
Completed monthly expense reports, bill paying and payroll with accuracy.
Identified inefficiencies and made recommendations for process improvements.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Trained all new managers on store procedures and policies.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Managed multiple locations ensuring efficient business operations, inventory control procedures were followed and sales targets were met or exceeded.
Consistently averaged 88% or above on quarterly corporate audits.
Maintained daily and monthly inventory shrink below corporate averages.
Communicated and coached staff on corporate policies and procedures to ensure consistent business practices.
Resolve customer concerns quickly, courteously effectively meeting customer service goals.
Customer Care Representative, 2003 - 2004 VERIZON WIRELESS – City, STATE,
Managed customer accounts, finding best solutions to meet customer operations and cost requirements.
Communicated marketing updates and merchandising changes to staff leading to increased sales.
Partnered with sales consultants to answer customer questions and concerns leading to increased sales.
Consistently received scores of 90% or above on merchandising audits.
Recognized for excellent customer service skills, finding cost effective solutions to meet customer needs.
Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Resolved product issues and shared benefits of new technology.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assistant Marketing Manager/Promotions Manager, 2001 - 2003 Affinity Management Group (Entertainment Marketing International) – City, STATE,
Professionally led, hired, trained and supervised and aggressive team of field associates to meet sales goals and client needs.
Built effective business partnerships with key decision makers to match best solutions for the client.
Researched business opportunities and signed new clients exceeding participation targets by 22%.
Allocated yearly budget according to productivity areas, monitoring plan vs.actual expenditures, and making adjustments when required utilizing a corporate budget reaching $1 million.
Executed monthly deliveries of product for over 70 clients, meeting or exceeding all time schedules.
Recognized for enthusiastically conducting highly successful promotional shows which resulted in increased sales activity and broadening customer base.
Tracked expenditures keeping costs below or on target.
Accomplishments
⦁ Accurately performed basic business operations reporting functions including completion of daily sales and operations reports, daily/monthly physical inventory counts and taking appropriate management action.
⦁ Professionally and effectively managed multiple locations ensuring efficient business operations, inventory control procedures were followed and sales targets were met or exceeded.
⦁ Actively built customer base including consumer and small business accounts through personal dedication and utilization of superior marketing and merchandising skills.
⦁ Consistently received scores of 90% or above on corporate compliance audits.
⦁ Increased small business accounts by 12% and key performance indicators by 30%.
⦁ Monitored confidential and proprietary information with discretion.
Education
Bachelors of Arts: Sport Management, Expected in - DESALES UNIVERSITY - Center Valley, PA GPA: Sport Management
Skills
Excellent organization and multi-tasking skills with high attention to detail.
Outstanding communication skills specializing in, written, verbal and interpersonal.
Creative problem solving, critical thinking and the ability to complete the task at hand.
Microsoft Suite as well as the capacity to learn and comprehend new programs quickly.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Resume Overview
School Attended
DESALES UNIVERSITY
Job Titles Held:
Direct Sales Consultant
Website Manager
Restaurant Associate
Floor Manager
Volunteer- Board of Marketing Development/Events Committee
