Direct Sales Consultant Resume Example
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DIRECT SALES CONSULTANT
Summary
Versatile Sales and Operations Manager who thrives in dynamic, challenging and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of customer service and an unsurpassed work ethic.
Highlights
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Experience
Direct Sales Consultant06/2016 to CurrentCompany NameCity, State
- Consistently met and exceeded department expectations for productivity and sales goals.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions.
- Established new customer accounts.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified time frames.
- Developed effective relationships with all call center departments through clear communication.
Website Manager01/2015 to 02/2016Company NameCity, State
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Operated GoDaddy.com and Stamps.com shipping systems efficiently and accurately.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Addressed an average of 100 website inquiries per day, converting 90% into renewal customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Created new processes and systems for increasing customer service satisfaction.
- Expressed appreciation and invited customers to return to the store. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
- Promptly responded to general inquiries from members, staff, and clients via phone, e-mail and social media.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Accurately logged all daily shipping and receiving orders.
Restaurant Associate11/2014 to CurrentCompany NameCity, State
- Informed patrons of establishment specialties and features.
- Prepared dishes following recipe or verbal instructions.
- Prepared food items such as sandwiches, salads, soups, and beverages
- Wrote patrons' food orders on order slips and memorized orders, for transmittal to kitchen staff.
- Communicated with customers regarding orders, comments, and complaints.
- Cooked food properly and in a timely fashion, using safety precautions.
- Cooked the exact number of items ordered by each customer, working on several different orders simultaneously.
- Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Suggested additional items to customers, as appropriate, to increase restaurant sales.
- Answered questions about menu selections and made recommendations when requested.
Floor Manager02/2012 to 01/2015Company NameCity, State
- Greeted guests and sat them at tables or in waiting areas.
- Performed serving, cleaning, and stocking duties in establishments.
- Stocked and rotated products, stocked supplies, and paper goods in a timely basis.
- Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Suggested additional items to customers, as appropriate, to increase restaurant sales.
- Answered questions about menu selections and made recommendations when requested.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
- Correctly calculated charges, issued bills and collected payments.
- Maintained neat and attractive bakery food cases.
- Received frequent customer compliments for going above and beyond normal duties.
- Maintained a professional tone at all times, including during peak rush hours.
Volunteer- Board of Marketing Development/Events Committee01/2010 to 01/2013Company NameCity, State
- Continue to build on long-range development plan.
- Develop fundraising policies and procedures to support smooth organizational growth.
- Continuously design and carry out a cultivation and solicitation program to increase individual giving.
- Design and manage Fund Raising events.
- Strategize and implement multi-faceted Public Relations strategy that educates and enlists public support.
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
Assistant Store Manager01/2008 to 01/2010Company NameCity, State
- Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
- Led, developed, trained, and coached successful sales team to achieve high performance results.
- Consistently received scores of 90% or above on merchandising audits.
- Built customer base including consumer and small business accounts through personal dedication and utilization of superior marketing and merchandising skills.
- Utilized best practices and constant coaching to achieve success on an individual and team basis.
- Obtained the best solutions for customers by successfully partnering with in store technicians and sales consultants.
- Recognized for ability to quickly build rapport with customers resulting in client retention and increased customer base.
- Reorganized the sales floor to meet company demands.
- Completed weekly schedules according to payroll policies.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Led sales calls with team members to establish sales and customer retention goals.
- Shared product knowledge with customers while making personal recommendations.
Supervisor Retail Sales Operations01/2007 to 01/2008Company NameCity, State
- Ensured quality staff performance by coaching and holding to account sales staff on all corporate policies and procedures.
- Through attention to detail and practicing due diligence, kept monthly shrink below company average on consistent basis.
- Accurately performed basic business operations reporting functions including completion of daily sales and operations reports, daily/monthly physical inventory counts and taking appropriate management action on areas of concern.
- Prepared comprehensive monthly operation audits at multiple locations to ensure success on corporate audits.
- Completed monthly expense reports, bill paying and payroll with accuracy.
- Identified inefficiencies and made recommendations for process improvements.
- Opened a new store location and assisted in recruiting and training new staff.
- Stocked and restocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Trained all new managers on store procedures and policies.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
Assistant Retail Sales Operations01/2004 to 01/2007Company NameCity, State
- Managed multiple locations ensuring efficient business operations, inventory control procedures were followed and sales targets were met or exceeded.
- Consistently averaged 88% or above on quarterly corporate audits.
- Maintained daily and monthly inventory shrink below corporate averages.
- Communicated and coached staff on corporate policies and procedures to ensure consistent business practices.
- Resolve customer concerns quickly, courteously effectively meeting customer service goals.
Customer Care Representative01/2003 to 01/2004Company NameCity, State
- Managed customer accounts, finding best solutions to meet customer operations and cost requirements.
- Communicated marketing updates and merchandising changes to staff leading to increased sales.
- Partnered with sales consultants to answer customer questions and concerns leading to increased sales.
- Consistently received scores of 90% or above on merchandising audits.
- Recognized for excellent customer service skills, finding cost effective solutions to meet customer needs.
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Resolved product issues and shared benefits of new technology.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
Assistant Marketing Manager/Promotions Manager01/2001 to 01/2003Company NameCity, State
- Professionally led, hired, trained and supervised and aggressive team of field associates to meet sales goals and client needs.
- Built effective business partnerships with key decision makers to match best solutions for the client.
- Researched business opportunities and signed new clients exceeding participation targets by 22%.
- Allocated yearly budget according to productivity areas, monitoring plan vs.actual expenditures, and making adjustments when required utilizing a corporate budget reaching $1 million.
- Executed monthly deliveries of product for over 70 clients, meeting or exceeding all time schedules.
- Recognized for enthusiastically conducting highly successful promotional shows which resulted in increased sales activity and broadening customer base.
- Tracked expenditures keeping costs below or on target.
Accomplishments
⦁ Accurately performed basic business operations reporting functions including completion of daily sales and operations reports, daily/monthly physical inventory counts and taking appropriate management action.
⦁ Professionally and effectively managed multiple locations ensuring efficient business operations, inventory control procedures were followed and sales targets were met or exceeded.
⦁ Actively built customer base including consumer and small business accounts through personal dedication and utilization of superior marketing and merchandising skills.
⦁ Consistently received scores of 90% or above on corporate compliance audits.
⦁ Increased small business accounts by 12% and key performance indicators by 30%.
⦁ Monitored confidential and proprietary information with discretion.
Education
Bachelors of Arts: Sport ManagementDESALES UNIVERSITYCity, StateSport Management
Skills
- Excellent organization and multi-tasking skills with high attention to detail.
- Outstanding communication skills specializing in, written, verbal and interpersonal.
- Creative problem solving, critical thinking and the ability to complete the task at hand.
- Microsoft Suite as well as the capacity to learn and comprehend new programs quickly.
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Resume Overview
School Attended
- DESALES UNIVERSITY
Job Titles Held:
- Direct Sales Consultant
- Website Manager
- Restaurant Associate
- Floor Manager
- Volunteer- Board of Marketing Development/Events Committee
- Assistant Store Manager
- Supervisor Retail Sales Operations
- Assistant Retail Sales Operations
- Customer Care Representative
- Assistant Marketing Manager/Promotions Manager
Degrees
- Bachelors of Arts : Sport Management
