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Professional Summary
Compassionate worker who possesses a gentle touch and caring attitude centered on treating people with dignity and respect. Adaptable and task focused whether in a group setting or independently. Collaborative team player with strong clinical and interpersonal skills. Eager to contribute to team success through hard work. I have attention to detail and excellent organizational skills. I am also motivated to learn, grow and excel in any field.
Skills
Clear Communication
Relationship Building
Excellent customer service
Flexible, Dependable and Punctual
Ability to problem solve efficiently and quickly
Strong work ethic and ability to motivate others
Ability to follow procedures and protocols
Work History
11/2019 to 08/2021Direct Care Staff MemberBoys Town | Washington, DC,
Responsible for the daily care of children and supervising of children placed at the facility; ensuring that their health, safety and wellbeing are protected.
Complete shift change documentation such as residential case notes, incident reports, sleep logs, and behavioral checklists.
Supervised residence during activities, enforce age appropriate behavioral management during work, recreation, and education.
Worked with residence with behavioral issue from moderate to intense behaviors.
Transported residence to and from school, doctor's appointments, interviews, groups, and participates in supervision and instruction.
Provided crisis intervention when needed.
Maintain professional boundaries between self and residents to ensure appropriateness in the working relationship.
Attended trainings and meetings as required by facility.
08/2012 to 07/2019Armed Security Officer Supervisor/Administrative AssistantCentral Lakes College | Glencoe, MN,
Commissioned Security Officer and Taser Certified
Shared responsibility for the day to day operations, as well as along side our officers
Made monthly schedules for employees, conducted interviews, hired and fired personnel, and issued verbal and written warnings to officers
Responsible for reading, scanning and sending daily reports to clients and making sure Security Officers were updated on changes that our customers implemented
Worked with Law Enforcement Agencies, as well as Baylor S&W, Ascension Providence Hospital and MHMR
Security Officers were transferred custody from Law Enforcement while patient was on an Emergency Detention Order (E.D.O.) and guarded that patient until he/she was Medically cleared, then transported patient to the Medical Facility anywhere in the state of Texas.
Entered data from MHMR transports for billing cycles
Coached new employees on administrative procedures, company policies, and performance standards
Interacted with vendors, contractors, and professional services personnel to receive orders, directed activities and communicate instructions
Performing general office duties, including answering phones,routing calls/messages to staff and greeting visitors
Composed internal memos and external correspondence for senior management and reviewed for accuracy
Identified and recommended changes for existing processes to improve accuracy, efficiency and responsiveness of customer service department
Monitored properties, screened visitors, updated logs, and issued passes to maintain security
Managed office inventory by restocking supplies and placing orders to maintain adequate stock levels.
Completed full building and grounds patrols every 15 minute to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.
06/2013 to 08/2013CaregiverLkq Corp | Lansdale, PA,
Worked for Favorite Staffing under BCFS Health and Human Services at Fort Sill, OK., where they housed and cared for refugees in barracks
There were 60 females in a pod, 5 direct Care Staff and 1 Unit Manager; Each staff member were in charge of 12 girls from ages 12-17 years of age.
DCS kept children on schedule of their day to day activities such as hygiene, 3 meals a day plus snacks, outside activities. movie night, church services, making sure they had appropriate clothing, shoes, and personal products as needed.
Language barrier- mostly Spanish speaking. Communication and patience as key components to having a successful day
Built and developed a rapport to create a safe and trusting environment for cafre
Assisted with daily living activities by helping with hygiene needs, tasks and household chores
09/1995 to 02/2011Warehouse Order PullerSmead Manufacturing | City, STATE,
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Coordinated the Packing Department for large packaging company
Operated PC's and carton printers assigned to packing department
Prepared boxes and cartons for production and repack labeled used for packing office
Filling supplies according to standards, packed boxes of finished goods in carton for shipment and warehousing
Checked orders, ordered box supply and label box covers and cartons
Selected paper labels and hand fed labels through small glue machines
Maintained clean and safe work area and performed all duties assigned
Performed Lead position responsibilities and became familiar with software applications
Compared received packages against shipping documents.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Wrapped pallets in shrink wrap prior to loading.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Reviewed order slips, picked products and staged merchandize to be shipped.
Prepared and checked outbound shipments for accuracy.
Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies.
Picked and packed order items.
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Education
Expected in No Degree | NursingMcLennan Community College, Waco, TXGPA:
Expected in 05/1987High School Diploma | McGregor High School, Mcgregor, TXGPA:
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