direct care staff resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Organized, independent worker with strong time-management skills. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
CPR certification
Scheduling tools
Computer proficient
Organizational skills
Skilled in call center operations
Exceptional workflow management
Adheres to customer service procedures
Work History
10/2013 to Current
Direct Care Staff Amikids – Apopka, FL,
Maintained accurate records of clients care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of clients.
Cooked appetizing and satisfying meals and snacks.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands.
2013 to 10/2013
Direct Care StaffChrysalis – Tremonton, UT,
Helped residents programming goals and increase their independence.
Provided a comforting and soothing environment.
Answered patient calls for care and feeding.
Assisted patients with ambulation and crutch walking.
Followed safe lifting techniques and individual resident lifting instructions.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
2012 to 11/2012
AT&T Customer ServiceTRG – City, STATE,
Effectively managed a high-volume of inbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
Education
Expected in 2007 to to
High School Diploma: East Liverpool High School - East Liverpool, OH GPA:
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