Organized, independent worker with strong time-management skills. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skilled in call center operations
Exceptional workflow management
Adheres to customer service procedures
Direct Care Staff Nov 2013 - Current KaleidoscopeRogers, OH
Maintained accurate records of clients care, condition, progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of clients.
Cooked appetizing and satisfying meals and snacks.
Scheduled and accompanied clients to medical appointments.
Maintained a clean, healthy and safe environment.
Obtained household supplies and ran daily errands.
Direct Care StaffJan 2013 - Nov 2013 Opportunity Homes Inc.Lisbon, OH
Helped residents programming goals and increase their independence.
Provided a comforting and soothing environment.
Answered patient calls for care and feeding.
Assisted patients with ambulation and crutch walking.
Followed safe lifting techniques and individual resident lifting instructions.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
AT&T Customer ServiceJan 2012 - Dec 2012 TRGPittsburgh, PA
Effectively managed a high-volume of inbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Accurately documented, researched and resolved customer service issues.
Referred unresolved customer grievances to designated departments for further investigation.
Acted professionally and patiently when addressing negative customer feedback.
High School Diploma: 2007 East Liverpool High SchoolEast Liverpool, OH