(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dedicated Store Manager, with more than 6 years experience, driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
  • Excellent customer service skills
  • Hourly shift management
  • POS systems
  • Merchandising
  • Bank deposit procedures
  • Goal-oriented
  • Detail-oriented
  • Strategic thinker
  • Store displays
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
Fauquier High School Warrenton, VA Expected in 1988 High School Diploma : Advanced Studies Diploma - GPA :
  • Top 8% of graduating class
  • Member of National Honor Society
  • Listed in "Who's Who" High School rosters 1987 and 1988
Work History
Bassett Furniture Industries Incorporated - Diplomatic Courier Escort
Bassett, VA, 06/2012 - 02/2014

  • Accompanied 12 traveling US Diplomatic Couriers and their pouches to and from the Bangkok airports
  • Observe the pouches at the airport maintaining direct control until they are loaded aboard the aircraft and remained there until the flight safely departs
  • Maintained a close working relationship with the airline and airport officials who supported the diplomatic courier operation
  • Assist US Diplomatic Couriers at the chancery pouch room, mainly with supplementary supervision of the laborers loading and unloading of the vehicles
  • Act as dispatcher or receiving officer at the chancery pouch room in the absence of the Pouch Room Supervisor and/or after working hours
  • Reviewed and advised the Desk Officer of any potential scheduling issues 
  • Perform other duties assigned by the Deputy RDCO related to assisting Diplomatic Couriers
  • To perform these duties I was granted and still hold a TOPSECRET security clearance
Blockbuster Video - Store Manager
City, STATE, 06/2004 - 05/2011
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of [6] sales associates, [3] team leaders and [1] assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Reordered inventory when it dropped below predetermined levels.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Reported to the district manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
  • Communicated company directives to my staff and followed-up on progress
  • 1 of 2 profitable stores in a district of 15 stores (2010)
Non-Immigrant Visa Clerk - NIV Clerk
City, STATE, 01/2002 - 02/2003
  • Printed and mailed visas to eligible applicants
  • Finger printed anyone applying for a visa that was a possible hit on the FBI list (post 9-11)
  • Wrote cables requesting clearance for entry for applicants on the FBI list (post 9-11)
  • Before leaving I wrote a Standard of Operation Manual for the NIV Clerk position
Toys R Us - Customer Service Representative/Keyholder
City, STATE, 09/1993 - 06/1995
  • Processed refunds
  • Counted down drawers at the end of a shift
  • Overrode transactions with mistakes on them
  • Held keys to the high security risk items storage area
  • Filled in on register when needed 
Ground Round Restaurant - Waitress/Hostess
City, STATE, 08/1991 - 04/1992
  • Seated customers
  • Took orders, placed orders, and served customers
  • Was responsible to receive payment and provide change for every customer I served
  • Recipient of the distinguished "Franklin Award" from the US Department of State for work above and beyond the call of duty

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Resume Overview

School Attended

  • Fauquier High School

Job Titles Held:

  • Diplomatic Courier Escort
  • Store Manager
  • NIV Clerk
  • Customer Service Representative/Keyholder
  • Waitress/Hostess


  • High School Diploma

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