Dedicated Store Manager, with more than 6 years experience, driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Skills
Excellent customer service skills
Hourly shift management
POS systems
Merchandising
Bank deposit procedures
Goal-oriented
Detail-oriented
Strategic thinker
Store displays
Staff training and development
Opening and closing procedures
Customer-oriented
Education
Fauquier High SchoolWarrenton, VAExpected in 1988 – –High School Diploma:Advanced Studies Diploma - GPA:
Top 8% of graduating class
Member of National Honor Society
Listed in "Who's Who" High School rosters 1987 and 1988
Accompanied 12 traveling US Diplomatic Couriers and their pouches to and from the Bangkok airports
Observe the pouches at the airport maintaining direct control until they are loaded aboard the aircraft and remained there until the flight safely departs
Maintained a close working relationship with the airline and airport officials who supported the diplomatic courier operation
Assist US Diplomatic Couriers at the chancery pouch room, mainly with supplementary supervision of the laborers loading and unloading of the vehicles
Act as dispatcher or receiving officer at the chancery pouch room in the absence of the Pouch Room Supervisor and/or after working hours
Reviewed and advised the Desk Officer of any potential scheduling issuesÂ
Perform other duties assigned by the Deputy RDCO related to assisting Diplomatic Couriers
To perform these duties I was granted and still hold a TOPSECRET security clearance
Blockbuster Video - Store Manager City, STATE, 06/2004 - 05/2011
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of [6] sales associates, [3] team leaders and [1] assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly priced and displayed.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Communicated company directives to my staff and followed-up on progress
1 of 2 profitable stores in a district of 15 stores (2010)
Non-Immigrant Visa Clerk - NIV Clerk City, STATE, 01/2002 - 02/2003
Printed and mailed visas to eligible applicants
Finger printed anyone applying for a visa that was a possible hit on the FBI list (post 9-11)
Wrote cables requesting clearance for entry for applicants on the FBI list (post 9-11)
Before leaving I wrote a Standard of Operation Manual for the NIV Clerk position
Toys R Us - Customer Service Representative/Keyholder City, STATE, 09/1993 - 06/1995
Processed refunds
Counted down drawers at the end of a shift
Overrode transactions with mistakes on them
Held keys to the high security risk items storage area
Filled in on register when neededÂ
Ground Round Restaurant - Waitress/Hostess City, STATE, 08/1991 - 04/1992
Seated customers
Took orders, placed orders, and served customers
Was responsible to receive payment and provide change for every customer I served
Accomplishments
Recipient of the distinguished "Franklin Award" from the US Department of State for work above and beyond the call of duty
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