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dinner program manager cashier barista resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
09/2018 to Current
Dinner Program Manager, Cashier, Barista Wyndham Hotels & Resorts Inc. Midland, MI,
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Made and served Number café beverages per day with speed, quality and consistency.
  • Sanitized Type and Type equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared and submitted end-of-shift reports using Software.
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Maintained regular and consistent attendance and punctuality.
  • Assisted customers by answering questions and fulfilling requests.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Prioritized drink requests while managing interruptions.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Educated coworkers and customers about new products.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
10/2018 to 02/2020
Breakfast Bar Attendant First Hospitality Group Inc Columbus, OH,
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Followed company cleaning and sanitation guidelines to comply with health department regulations.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Monitored dining room inventory and replenished as necessary.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Ensured exceptional guest experiences through attentive service.
  • Provided attentive service and proactively assessed guest needs.
02/2016 to 02/2018
Breakfast Server Holiday Inn City, STATE,
  • Followed company cleaning and sanitation guidelines to comply with health department regulations.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Increased sales from $Number to $Number by upselling Product to customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items and recorded order information.
  • Managed food resources, memorized orders and coordinated service in Number- table restaurant.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Expected in to to
Business Management: Business Administration
Webster University - St Louis, MO
GPA:

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Resume Overview

School Attended

  • Webster University

Job Titles Held:

  • Dinner Program Manager, Cashier, Barista
  • Breakfast Bar Attendant
  • Breakfast Server

Degrees

  • Business Management

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