dillards sales associate resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Skills
POS System Operation
Upselling Techniques
Cash Handling
Stockroom Upkeep
Problem-Solving
Customer Service
Teamwork and Collaboration
Store Opening and Closing
Friendly and Outgoing
Product Recommendations
Calm under stress and crunchtime
Experience
Dillard's Sales Associate , 09/2022 to 01/2023 Bed Bath & Beyond – Rochester, NY,
Answered incoming telephone calls to provide store, products and services information.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Answered product questions with up-to-date knowledge of sales and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Worked with fellow sales team members to achieve group targets.
Built and maintained relationships with peers and upper management to drive team success.
Adhered to company initiatives and achieved established goals.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Received and displayed product shipments on store retail shelves upon delivery.
Assessed customer needs to provide assistance and information on product features.
Helped customers find specific products, answered questions and offered product advice.
Obtained signatures for financial documents and internal and external invoices.
Developed trusting relationships with customers by making personal connections.
Sold various products by explaining unique features and educating customers on proper application or usage.
Engaged customers in friendly, professional dialogue to determine needs.
Collected payments and provided accurate change.
Increased purchase amounts by cross-selling with similar products.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Plumbing Assistance , 02/2021 to 09/2022 Hays Home Repair – City, STATE,
Tested plumbing systems to locate leaks, malfunctions and repair needs.
Cut openings in walls and floors to accommodate pipe and pipe fittings.
Tested piping systems with water and air pressure to maintain balance and accuracy.
Assisted with troubleshooting and used alternative methods in emergency situations.
Performed pipe fabrication, installation and fitting according to proper specifications.
Identified and located required tools prior to starting each project.
Studied building plans and other materials to determine work aids required and proper installation sequences.
Installed and extended underground storm, sanitation and water piping systems to connect fixtures and plumbing.
Assembled and installed metal and nonmetal valves, pipe fittings and pipes.
Hoisted loads using slings, chains, shackles, hooks, cables and other rigging equipment.
Supervised staff and evaluated work performance.
Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
Cut and fit pipes to established measurements.
Completed walk-throughs of completed systems to verify code adherence.
Used power tools to create assemblies and sub-assemblies.
Located and repaired leaks in water supply lines.
Maintained tools and equipment to keep supplies in excellent working condition.
Assistant Manager, 01/2019 to 01/2021 Factory Connection – City, STATE,
Open/close the store
Organized team activities to build camaraderie and foster pleasant workplace culture.
Proposed or approved modifications to project plans.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Evaluated individual and team business performance and identified opportunities for improvement.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education and Training
High School Diploma: , Expected in 02/2018 to Becton Christian Homeschool Academy - West Monroe, LA, GPA:
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