dignity system administrator resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

An innovative leader with over 20 years of facilities, operations, and maintenance manager experience. Proficient in Four Rivers TMS CMMS (Accruent), Microsoft Suites (Word, Excel, PowerPoint) Oracle, SharePoint databases. Proactive, forward-thinking individual that possesses the determination and initiative to build solutions that optimize operational efficiencies and improve workforce performance, providing excellent customer service to both internal and external customers. Influential, credible supervisor / manager with superior interpersonal skills practiced in championing cross-functional collaboration, launching strategic programs and strengthening team cohesion.

  • Strategic Planning Initiative and Creativity
  • Persuasive Ethical Leadership
  • Customer Satisfaction
  • Computerized Maintenance databases
Work History
DIGNITY, System Administrator, 09/2014 - 05/2019
Stonebridge Companies Fort Lee, NJ,
  • For Four Rivers/Accruent Total Maintenance System (TMS) Computer Maintenance Management System (CMMS)
  • Engaged as System Administrator for implementing/upgrading Four Rivers TMS into 38 Dignity Hospitals located in Arizona, California and Nevada
  • Primary contact for Dignity Health TMS users and Four Rivers Business Support professionals
  • Responsible for managing the 38 Dignity Hospital sites CMMS in regards to business processes, generating and creating reports and internal training into all 38 Dignity Hospitals
  • Provides support to the sites for the additions and removals of assets, schedules, procedures, asset warranty information and resources into the CMMS system
  • Also provides direction for managing workflow, processes, best practices, creates training documentation including but not limited to Standard Operating Procedures (SOP) and train new users
  • Provide continual TMS educational support for existing users during a bi-weekly webinar meeting
  • Planning - ability to plan daily, weekly, and monthly activities including training, issue resolution, work orders, preventive maintenance and inspections
  • Scheduling- ability to make a daily, weekly and monthly schedule by analyzing proactive versus reactive measures regarding productivity versus workloads to maximize efficiencies and ensuring flexibility to meet needs
  • Execution - ability to manage schedules and plans, assign appropriate staff to accomplish work processes
  • Maintain and improve desired platform upgrades and efficiencies
  • Adjust as necessary
  • Measure and report performance metrics to management & client which include Directors, Managers, Project Finance Specialist and Hospital personnel
  • Perform quality control on CMMS records to ensure compliance with Federal, State, and Company standards
  • Completes all work with the aim of causing minimal impact to production, while complying with all current guidelines and client’s site procedures
  • Create the necessary reports and queries for functions to utilize the CMMS generated reports for managing on time compliance of designated PM inspections and supporting internal and external audits
  • Responsible for the accurate and timely creation of asset records and associated records that support the life cycle of assets at the site incorporating asset warranty information
  • Works cooperatively with other functions to achieve this
  • Work flow comprehension - understand work flow processes and interactions
  • This includes understanding Preventive Maintenance concepts, and best practices for their particular environment.
Maintenance Manager, 01/2013 - 05/2014
Hellofresh Minneapolis, MN,
  • Created multiple Scope of Work (SOW) and Request for Quotes (RFQ) for installation of new equipment and handle Project Management duties associated with installation
  • Responsible for daily activities of Maintenance technicians, Janitorial, Landscaping, and Grounds
  • Created work instructions and schedules to complete preventive maintenance on equipment
  • Knowledge of techniques and crafts involved in preventive maintenance, housekeeping, and construction.
Facilities, Maintenance Manager, 06/1981 - 08/2012
  • System Administrator for Infor/DataStream MP2 CMMS
  • Populated databases and instructed operations and maintenance supervisors and technicians in Burlington, Canada; Santa Clara, California; Phoenix, Arizona; and Seremban Malaysia
  • Updated and maintained “Predictive and Preventative Maintenance Program.”
  • Responsible for developing Facilities and Operations Strategies, and Safety Programs which adhered to OSHA Standards including: Annual Lock out Tag out Training, Daily Safety Review meetings with O&M Staff and contractors, Hearing Conservation, Storm Water Pollution Prevention and Blood Borne Pathogens
  • Supported the following departments and staff varying from 9-45 employees; operations and maintenance departments in Arizona, California, Ontario Canada and Seremban Malaysia
  • Instituted a SharePoint Facilities website, created databases to capture and utilize information for Trouble Calls, Incident Reports and Service Requests in Phoenix, Arizona; Santa Clara, California; ISMF Seremban Malaysia and Piestany, Slovakia
  • Managed, supported, upgraded and maintained a Facility Management Controls System (FMCS = Building Automated System) and a Supervisory Control and Data Acquisition (SCADA) on daily basis
  • Upgraded major graphical displays on both systems
  • Implemented and monitored regulatory compliance with City of Phoenix, Maricopa County, State of Arizona (ADEQ), and US Federal Government (EPA, OSHA)
  • Managed Union contractor’s representing:
  • Electricians, Pipe Fitters, Sheet metal, Instrumentation and controls, and HVAC
  • Crisis Management: Implement Environment of Care/Emergency Preparedness, and Preventative Safety programs
  • Oversaw the delivery of quality facilities services and monitored operational and quality metrics to achieve target objectives
  • Coordinate company equal opportunity programs to achieve diversity goals
  • Established and maintained a 5S+ program within the facilities
  • Ensure that all systems and processes are documented and that all levels of staff are properly trained.
Electronic Certificate: Electronics, Expected in 1981
Arizona Technical Institute - Phoenix,
Status -

Credit hours towards Business

  • Motorola University (over 771 hours of classes)
  • Lean Six Sigma Green Belt
  • ASU Facility Managers Development Program (FMDP)
  • IFMA Facilities Management Professional (FMP)
  • Quality Systems Auditor
  • RABQSA-Certified ISO 9001: Internal Auditor Training
  • ISO/TS 16949: Automotive Emphasis
  • AIAG ISO/TS 16949: Supplier Auditor Certification
  • Board Member on CMMS Steering Committee – TMS System Administrator
  • Board of Directors, Secretary and Treasurer – International Facility Manager Association (IFMA)
  • Board of Directors, Sergeant at Arms – ON First Toastmasters

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Resume Overview

School Attended

  • Arizona Technical Institute

Job Titles Held:

  • DIGNITY, System Administrator
  • Maintenance Manager
  • Facilities, Maintenance Manager


  • Electronic Certificate

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