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digital personal shopper resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.

Skills
  • Payment processing
  • Sales expertise
  • Delivery procedures
  • Mobile ordering understanding
  • Product expertise
  • Merchandising proficiency
  • Food safety and sanitation
  • Team member motivation
  • Customer service
Experience
10/2019 to Current
Digital Personal Shopper L.L. Bean, Inc. Dedham, MA,
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Reset store displays for special events and seasonal merchandise changes.
10/2018 to 10/2019
CAP Team 1 Associate Walmart City, STATE,
  • Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
  • Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
  • Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
  • Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Conveyed inventory levels and processes to internal and external customers to meet diverse requirements and smooth process flow.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Replenished inventory with focus on addressing customer needs.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
10/2016 to 10/2018
Retail Department Manager Walmart City, STATE,
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Worked closely with sales associates to complete tasks.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Delegated work to staff, setting priorities and goals.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Followed all safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team, including cash management.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
09/2014 to 10/2016
Apparel Department Manager Walmart City, STATE,
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Audited inventory to identify and correct discrepancies.
  • Prepared promotional displays and set up clearance signs to move older products and prepare for new seasonal lines.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
Education and Training
Expected in to to
: Architectural And Building Sciences
University of Mexico Architecture - Mexico,
GPA:

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Resume Overview

School Attended

  • University of Mexico Architecture

Job Titles Held:

  • Digital Personal Shopper
  • CAP Team 1 Associate
  • Retail Department Manager
  • Apparel Department Manager

Degrees

  • Some College (No Degree)

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