Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Experienced I.T support personnel who has focused on providing help desk support for time sensitive clients who have been the victim of ransomware. My experience includes supporting a staff of over 200 people with various IT issues through the Zen Desk platform. I have extensive knowledge in hard drive imaging and encryption and decryption software and proficient in various processing software such as FTK Imager, EnCase, and Magnet Axiom. I have working knowledge of G Suite and the ability to learn new software and techniques quickly.

  • Attention To Detail
  • Automation
  • Exercising Discretion
  • Conflict Resolution
  • Ability to lead teams of people effectively
  • G Suite
  • Effective Time Management
  • Court testimony
  • Crime investigation
  • Communication skills
  • Problem-Solving
  • Investigative procedures
  • Following Up
  • Case Management
  • Ability To Manage
  • Ability To Work Independently
  • Strong Communication Skills
  • Manage Investigations
  • Organizational Skills
  • Analytics And Research
  • Industry Standards
  • It Support
  • Excellent Time Management Skills
  • Supporting Documentation
  • Excellent Communication
  • Writing
  • User Training
  • Knowledge Base
Work History
11/2019 to Current Digital Evidence Technician Arapahoe County | Littleton, CO,
  • Kept detailed records of evidence and evidence storage inventories, double-checked procedures, and monitored access to prevent unauthorized handling.
  • Assisted analyst with receiving digital files containing encryptions with the treat actor demanding Crypto currency as payment.
  • Provided optimal support to investigations by staying up to date on processing procedures and how to handle high-priority evidence.
  • Completed lab work to examine and classify various pieces of evidence to note evidence and prepare items for further analysis.
  • Worked with customers who were exposed to Ransomware to understand needs and provide excellent service.
  • Imaged hard drives using tools such as FTK, Cellebrite, BlackLight, and Falcon.
  • Utilize software such as Magnet Axiom, and EnCase to perform initial triage of encrypted hard drives containing Malware.
  • Responsible for managing over 1000 pieces of evidence and obtaining a proper chain of custody for each.
  • Work closely with a team of analyst to ensure proper data is available for processing.
  • Ability to work closely with upper management to ensure cases are progressing on schedule and provide appropriate feedback.
10/2009 to 11/2019 Deputy Sheriff Wright County | Buffalo, MN,
  • Lead and manage groups of people during critical incidents
  • Enhanced community safety while conducting complex Fraud investigations, including money laundering and theft
  • Investigated financial crimes and placed appropriate charges.
  • Performed forensic examinations of both computers and cell phones utilizing a variety of software and hardware options
  • Investigate criminal activity and allegations of wrong doing.
  • Troubleshoot technical computer issues including printers, mobile connectivity hardware, and PC software
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability
  • Followed constitutional standards to properly obtain and execute warrants for arrests and searches
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise
  • Investigated multiple violent crimes each year, including homicide, sexual assault, robbery, child abuse, and domestic violence
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects and documented all investigative findings
  • Collected, analyzed, and interpreted information, documentation, and physical evidence associated with investigations
01/2004 to 10/2009 State Trooper II Virginia State Police | City, STATE,
  • Collaborated with court prosecutors and testified in court in support of hundreds of cases per year
  • Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments
  • Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence
  • Performed searches of people, vehicles, buildings and large outdoor areas to maintain safety, identify hazards and detect criminal activities
  • Worked with Federal Law Enforcement Agencies on a task force to deter drug trafficking throughout the state
  • Investigate and reconstruct complex motor vehicle crashes and report findings to the court prosecutors
Expected in 08/2021 Associate of Arts | Business Management With I.T Focus Eastern Gateway Community College, Steubenville, OH GPA:
Expected in 06/2010 Associate of Science | Criminal Justice / Criminology Kaplan University, Davenport, IA GPA:
  • Certified Peace Officer (Colorado P.O.S.T.)
  • Advanced Accident Reconstructionist (Levels 1-4)
  • Faro Technologies 3D Operator

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Resume Overview

School Attended

  • Eastern Gateway Community College
  • Kaplan University

Job Titles Held:

  • Digital Evidence Technician
  • Deputy Sheriff
  • State Trooper II


  • Associate of Arts
  • Associate of Science

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