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DevOps Consultant Resume Example

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DEVOPS CONSULTANT
https://www.linkedin.com/in/MHarris021
https://github.com/MHarris021
Professional Summary

Senior Software Engineer and Solutions Architect with a demonstrated history of working in the computer software industry. Technical skills in Java, Spring, Golang, React.js, NoSQL Databases, Cloud Foundry Certified Developer, Application Containerization and multiple Cloud Providers. Business skills include Management, Team Leadership, Servant Leadership, Finance, Project Management, Strategy, and Startups. Soft skills include Leading without Formal Authority, Critical Thinking, Strategic Thinking, Effective Listening, and Customer Service. Strong information technology professional with a MBA focused in Business, Finance from Bradley University: Foster College of Business.

Work History
CloudBees Inc.- DevOps Consultant
San Jose, CA02/2020 - Current
  • Held weekly status calls with high value clients (100K+ USD ARR) to ensure best technical practices were followed
  • Collaborated on all stages of systems development lifecycle, from requirement gathering to production releases.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
  • Pioneered new methods of product review to incorporate wider range of voices, enhancing final products with ideas otherwise overlooked.
  • Interfaced between high-value customers and product management, encouraging use of client feedback in software updates.
Pivotal Software Inc.- Designated Support Engineer
San Francisco, CA10/2015 - 12/2019
  • Presented road map and technology infrastructure to strategic customers (over $1 million per year in revenue), demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities
  • Conducted technical workshops and education sessions for strategic customers (over $1 million per year in revenue), Software Engineers and GemFire Administration teams
  • Assisted DevOps and management teams in responses to strategic customer and prospective strategic customer evaluations (over $1 million per year expected revenue), escalations and technical requirements documents
  • Installed, integrated and deployed GemFire and Pivotal Cloud Foundry in client environments
  • Managed project scope, schedule, status and documentation
  • Worked with customers post-implementation on user testing, debugging, support and maintenance
  • Supervised deployments and provided troubleshooting and user support
  • Reduced Support Ticket volume by 50% per year for strategic customer accounts
  • Created strong relationships with key decision makers as trusted consultant of GemFire and Pivotal Cloud Foundry product lines
  • Managed system-wide operating system and software deployments, as well as any related upgrade problems
  • Answered and triaged requests for assistance in order to provide top-notch support
DarcStar Solutions- CEO
Bloomington, IL04/2015 - 10/2015
  • Implemented new software applications and operating system roll-outs across business enterprise, including Hadoop, Mahout, and Spark
  • Consulted regularly with customers on application development project status, new project proposals and software-related technical issues
  • Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems
  • Led Big Data development initiative as Subject Matter Expert and primary point-of-contact for project management staff
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing
  • Prepared detailed reports weekly on updates to project specifications, progress, identified conflicts and team activities
  • Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases
  • Projected yearly revenue in excess of $200,000 per year
State Farm- Information Systems Analyst
Bloomington, IL06/2012 - 04/2015
  • Performed root cause analysis to diagnose system faults
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis
  • Tested troubleshooting methods, devised innovative solutions, and documented resolutions for inclusion in knowledge base for support team use
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues
  • Wrote highly maintainable, solid code in Java using Spring Framework for Banking System to service more than $10 million per year in revenue that formed core framework and has won consistent praise from subsequent developers since initial version
  • Researched, designed and implemented scalable applications for information identification, extraction, analysis, retrieval and indexing
  • Planned and designed system improvements to meet changing demands
Skills
  • Expert in Java and Spring Framework
  • Proficient in React.js and React-Native.js
  • Project planning and development
  • Requirements gathering
  • Software Development and Development Lifecycles
  • Technical Analysis
  • Proficient in Application Containerization (Docker, Kubernetes, and Garden)
  • Strategic planning
  • Proficient in Golang
  • Advanced problem solving
  • Proficient in Pivotal Cloud Foundry
  • Proficient in Solution Architecture (Micro-services)
  • Proficient in Cloud Services (AWS/GCP)
  • Linux Administration
  • Scripting skills (bash)
  • Currently learning GraphQL API standards
Education
Bradley UniversityPeoria, IL2009MBA: Finance
  • Member of Bradley Investment Organization
Northern Illinois UniversityDekalb, IL2005Bachelor of Science: Computer And Information Sciences
  • Member of Bradley Investment Organization
Rock Valley CollegeRockford, IL2001Associate of Science: Computer And Information Sciences
  • Member of Bradley Investment Organization
Certifications
  • Cloud Foundry Certified Developer
  • ITIL v3
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Resume Overview

Companies Worked For:

  • CloudBees Inc.
  • Pivotal Software Inc.
  • DarcStar Solutions
  • State Farm

School Attended

  • Bradley University
  • Northern Illinois University
  • Rock Valley College

Job Titles Held:

  • DevOps Consultant
  • Designated Support Engineer
  • CEO
  • Information Systems Analyst

Degrees

  • MBA : Finance
    Bachelor of Science : Computer And Information Sciences
    Associate of Science : Computer And Information Sciences

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