• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Desktop Support Sr. Administrator
Please provide a type of job or location to search!
SEARCH

Desktop Support Sr. Administrator Resume Example

Love this resume?Build Your Own Now
DESKTOP SUPPORT SR. ADMINISTRATOR
Summary

Highly skilled, result driven, and motivated IT Professional with extensive experience within the desktop support and network systems administration operations. Skilled in collaborating effectively with vendors, customers and staff on all organizational levels to reliably deliver solutions that meet business and technical requirements.

Highlights
  • Windows 2007 Server
  • Windows XP, 7, 8
  • Linux / Unix
  • Active Directory
  • Email Administration
  • DNS, DHCP, TCP/IP
  • SAN
  • Server Setup
  • Productivity Software
  • Webex
  • Web Filtering
  • MS Office Suite 07 - 13
  • Dragon Speech, (NV)
  • IBM AS400
  • MS Exchange
  • Patch Cable management
  • T1 / Fiber Optic
  • Disaster Recovery
  • Automated Testing Tools (Oracle App Testing Software)
  • Troubleshooting
  • ITIL Service desk Management
  • Remedy 9
Accomplishments
  • Implemented efficient tracking system to facilitate return authorizations and warranty returns.
  • Authored FAQ and articles to the knowledge base for internal use.
Experience
Desktop Support Sr. AdministratorMar 2009 to May 2015
Louisiana IT & Web Consultancy - City , STATE
  • Provided and presented excellent customer service to LAN / WAN / VPN end-user customers, in person, by telephone or through remote connectivity for problems with all data communication equipment.
  • Analyzed, designed proposed customer LAN / WAN / VLAN and VoIP including T1 lines, ISP, SAN, Active Directory, PC's, laptops, hardware, software, printers, LAN / WAN / VPN issues and outages using automated testing tools.
  • Served as backup to Telecomm Engineers
  • Competently created and resolve ticket request utilizing Remedy 9.
  • Promoted to supervisor based on exceptional performance and proven leadership abilities to support 10 onsite and 5 offsite locations and supervised a team of 8 support technicians, and system administrators.
  • Monitored critical daily IT functions assisting user with problems related to connectivity, analysis data flow, configured modems, DSU's, multiplexors and routers for quality in adherence to organizational needs.
  • Worked directly with executives and key leaders to devise solutions and optimize client services.
  • Oversaw all service desk ticket processing in data center and generated comprehensive reports for senior management to assess indicators including productivity and business unit support KPI's.
  • Managed Verizon Wireless account including smart cell phones, tablets, broadband / devices, new line additions, approved contracts, and implemented standards for new products.
  • Provided assistance pertaining to dial up configuration, web hosting and domain registration.
  • Authored technical documentation on company Service Level Agreement for external clients and prepared contract RFP proposals.
  • Supervised and participated with Installation of software patches, upgrades, T1 lines, TCP/IP, private VLAN,DHCP snoop/filtering, fiber optics installation and upgrades, patch panel installation/maintenance of CAT5/6 cables
  • Authored (ADA) technical documentation, Dragon Speech application for users with disabilities.
Information Technology Systems Support Analyst IISep 1988 to Jul 2008
Regional Transit - City , STATE
  • Provided Level I and Level II helpdesk support to over 1,300 desktop end users in a fast-past, Windows 7 environment.
  • Delivering technical support via telephone, in person, email, or through remote connectivity for problems with PC's, laptops, printers, server, hardware / software or wireless technology, utilizing company computerized ticket system, "Remedy".
  • Identified and resolved complexed desktop, mainframe and LAN / WAN network problems.
  • Traveled to various off-site locations, problem solving issues with PC clients, Server hardware / software, mainframe and various proprietary online software.
  • Served as escalation point to Level I desktop support technicians, and acted as "Point of Contact" for disaster recovery tape backup / restores process, and IBM mainframe operations.
  • Active Directory administration processing request to add / delete or change user profile, user account, reset password and enabled user access permission to applications and activities, including configuring Windows Active Directory permissions, troubleshot client connectivity, resolved print server issues.
  • Collaborated with team on LAN / WAN migrations, upgrades / changes, LAN portal cleanup, and audit preparation.
  • Trained new users on IT department policies, Remedy request, company standard operating procedures, ITIL infrastructure, email security, and email rule setting.
  • Devised workarounds to problems for timely resolutions.
Computer Operator / Data Entry ClerkApr 1986 to Aug 1988
Campbell Soup - City , STATE
  • Keyed and verified payroll and inventory records verified that information in the computer system was up-to-date and accurate.
  • Compiled statistical information for special reports.
  • Created monthly reports for records, closed terminated records and completed chart audits.
  • Processed confidential tax form information.
  • Identified and resolved system and account issues.
  • Developed and created a more effective filing system to accelerate paperwork processing.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Performed daily system IPL to mainframe Monitored Jobqueue and release jobs to print.
  • Monitored subsystem for error messages and responded to commands in a timely manner.
  • Printed and distributed printed jobs to department mail slots.
  • Preformed system maintenance and shut downs.
  • Preformed system backups and restores.
Education
Diploma2012Asher College - City, State
High School Diploma, General Studies Communications1980Lutcher High School - City, StateGeneral Studies Communications
University of New Orleans - City, State
Skills
Active Directory, tape backup, broadband, C, hardware, contracts, client, clients, DHCP, disaster recovery, Document management, DNS, email, senior management, fast, filing, help desk, inventory, ITIL, LAN, laptops, leadership, mainframe, IBM Mainframe, access, MS Exchange, mail, MS Office Suite, Outlook, Windows 7, Windows, Win 7, Win 8, Windows XP, Network, Novell Netware, OS, organizational, payroll, PC's, policies, Printer, printers, problem solving, proposals, quality, RFP, Service Level Agreement, supervisor, tax, TCP/IP, technical support, Desktop Support, User Training, telephone, phones, troubleshooting, Upgrades, VPN, Visio, web hosting, WAN
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Asher College
  • Lutcher High School
  • University of New Orleans

Job Titles Held:

  • Desktop Support Sr. Administrator
  • Information Technology Systems Support Analyst II
  • Computer Operator / Data Entry Clerk

Degrees

  • Diploma 2012
    High School Diploma , General Studies Communications 1980

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Sr.-Desktop-Support-Technician-resume-sample

Sr. Desktop Support Technician

A Place For Mom

Stamford , CT

Sr-Desktop-Support-Engineer-Field-resume-sample

Sr Desktop Support Engineer Field

Prosper Marketplace Inc

Phoenix , AZ

SR.-LEVEL-3-DESKTOP-SUPPORT-resume-sample

SR. LEVEL 3 DESKTOP SUPPORT

International Gaming Technology Inc.

Louisville , KY

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.