Efficient Cloud Security Engineer with years of experience assembling and troubleshooting cloud network environments. Utilizes strong managerial skills by negotiating with vendors and coordinating tasks with other IT team members. Implementing best practices to create cloud functions, applications and databases. Skilled in monitoring day to day troubleshooting with Network Security Tools across various cloud enterprise environments, as well as providing troubleshooting for supported technologies to enhance performance and efficiency. Well-versed in accelerating productivity of team and accomplishing desired outcomes by managing projects. Goal-oriented Cyber Security professional with significant success in planning, analyzing and implementing of security plans and initiatives. Majoring in Cyber Security and Business Administration and a strong technical proficiency with work history in Google Hyper-scale Data Centers and Healthcare environments. In-depth knowledge in Fortinet firewalls, and Cisco ASA and enterprise level firewalls coupled with AWS and GDC cloud network management skills. Currently, in process of obtaining my CISSP and CCSP.
Skills
Help Desk Support
Technical Troubleshooting
Attention to Detail
System Configuration
Software Release and Rollout
LAN and WAN Assessment
Software Patches
Computer System Diagnostics Software
Access Management Software
Database Management
Security+ Certification
Employee Computer Support
Microsoft ASP.NET
Remote Technical Support
Conflict Resolution
Hardware Upgrades
Networking Experience
Microsoft Windows and Office
Computer Diagnostics
Verbal and Written Communication
Resolving Problems and Incidents
Issue and Resolution Tracking
Organizational Skills
Interpersonal Skills
System Performance Assessment
Hardware and Software Repair
Account Administration
Teamwork and Collaboration
Troubleshooting Network Issues
System Performance Assessments
Kayako Support Ticketing System
Service Now Ticketing System
Linux Server
Risk Mitigation
Regulatory Compliance and Documentation
Symantec Blue Coat Data Loss Prevention
Amazon Web Services
Programming Languages: Java, C#, .Net, Python
Critical Thinking
Planning & Organizing
Team Management
Problem Resolution
Experience
06/2022 to Current
Desktop Support AnalystFirst Eagle Investment Management (Feim) – New York, NY,
Supported users with in-person and remote technical assistance.
Installed, updated and configured hardware and software.
Upgraded laptops/desktops, improving speed and performance.
Maintained inventory of IT supplies by checking and documenting levels regularly.
Proficient in network protocols, DHCP, DNS and SMPT.
Collected, analyzed and reported on data for use in operational planning.
Served as level-three support escalation point for 4-member distributed support staff.
Responded to support tickets within established timeframe to improve customer service.
Furnished troubleshooting guidance for remote Doctors, researching unrecognized faults for possible solutions or root causes.
Managed remote backup and restoration services for new and replacement systems, maintaining consistent data integrity and transmission compliance with HIPPA, ISO 27001 policies.
Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
12/2017 to 06/2022
Lead Data Center Fiberoptic TechnicianMariner Finance – City, STATE,
Interact and collaborate with team members and Google employees to assist in implementation and completion of structured cable installations
Manage regular replacement of proprietary hardware in data hall servers to ensure safe movement of servers
Retained zero records of safety incidents, while acting as Safety Representative to ensure safe work environments
Attained advanced knowledge and abilities in operations for large hyper-scale data center to achieve optimum outcomes
Ran hardware diagnostics to detect and replace failing parts.
Upgraded internal system components, CPUs, memory, hard drives and network cables.
Updated and reconfigured existing and new computers with current software and operating systems.
Created and updated technical documentation for network installations and changes to existing installations.
Monitored customer network servers and storage systems to verify uptime and resolution of issues.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Connected and terminated more than 83,000 meters of single-mode and multi-mode fiber-optic cable
Finished all projects within specified time-period and budget constraints by managing crew of 4 members for 2 years
Observed network processes to verify smooth flow of data across network.
12/2016 to 12/2017
Commercial Equipment Marketing RepresentativeMHC Kenworth – City, STATE,
Directed day to day coordination with logistic sub-contractors and customers for bills of lading and deliveries of equipment respectively to certify flawless shipments procedures
Developed innovative product solutions grounded in clear understanding of customer needs.
Forecasted and tracked marketing and sales trends.
Interacted and worked with customers and engineers on build specification of On-road and Off-road Commercial vehicle applications to ensure best customer service and enhanced performance
Managed client marketing strategies and product promotion campaigns.
Utilized internal CRM system to cultivate and sustain day to day new business activities
Amplified sales by 22% within 3 quarters by steering phone and foot to company’s business, along with managing several marketing strategies for sales department to achieve high-end sales goals
Supervised purchasing and maintenance of commercial equipment with worth more than $5,000,000 for department to improvise operational activities and efficiency.
Planned and organized promotional events to expand brand recognition and customers.
12/2015 to 12/2016
Commercial Equipment Sales AssociateAmeritruck LLC – City, STATE,
Maintained commercial customer contact information and noted interactions in SalesForce CRM system.
Negotiated pricing and oversaw closing process.
Applied common business development practices to cultivate and sustain new and existing business operations to guarantee consistency in processes
Updated book of business by creating more than 120 connections in one year to attain more business
Established and created several business and personal connections in trucking industry to achieve success in logistics industry
Achieved certification by UTA for attending “Selling for Success” with George Papp for advanced knowledge within sales department.
Contacted prospective customers to introduce cost saving alterative equipment to grow sales pipeline.
Delivered product demonstrations by showing potential customers how product works.
Established effective strategic relationship management across business partners and suppliers to deliver improved results.
Researched and qualified businesses to identify leads.
12/2012 to 12/2014
District ManagerU.S.A Benefit Group – City, STATE,
Mentored team members by demonstrating best practices for sales and customer service.
Promoted client retention through high-quality service and follow through.
Engaged customers and provided high level of service by carefully explaining details about documents.
Analyzed customer needs and provided best options, upselling products and services.
Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
Evaluated and pursued sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
Offered policy guidance and management to promote asset protection.
Upheld compliance standards for Health and insurance sales.
09/2005 to 01/2012
E-6 Squad LeaderU.S. Army – City, State,
Evaluated rapidly changing conditions and provided decisive leadership to cultivate effective and well-planned team movements.
Oversaw daily command for squad of 6 soldiers, demonstrating strong moral character, intellect and respect.
Used active listening and effective communication to alleviate issues between personnel members.
Applied critical thinking and analysis skills to evaluate intelligence data and other variables to plan course of action.
Led diverse training simulations to prepare teams for combat and emergency situations.
Led infantry team of 4 members in combat operations, providing tactical guidance for individuals with varying strengths.
Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
Provided daily briefings on safety and risk assessments.
Assigned contracting officers to supervise completion of defense contracts in various detached locations.
Coordinated assignment and distribution of new field equipment and supplies in support of well-provisioned team operations.
Education and Training
Expected in 01/2022 to to
Bachelor of Science: Computer Science And Information Technology Cyber & Network Security ECPI University - Charlotte, NC, GPA:
3.87 GPA
Edith Nourse Rogers STEM Scholarship Recipient
Completed professional development in Cloud Cyber Security
Cyber Defense Club
Expected in 01/2013 to to
BBA: Business Administration And Management Texas A&M - Galveston, TX, GPA:
Expected in to to
Page 2 | 2: - , GPA:
Accomplishments
Certifications:
CompTIA Security+
CommScope Pre Terminated Data Center Solutions
CommScope Introduction to Hyperscale/Cloud Data Centers
CommScope Hyperscale/Cloud Data Center Product and Installation
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