Possess 10+ years in the IT application and hardware field. Experience with the escalation of TCM, ticketing management system. Network administration, support, and maintenance of Microsoft Windows server infrastructure, including cloud-based solutions (Office 365, Azure, etc.). Configuration and maintenance of backup and disaster recovery solutions. Diagnoses and repairs network hardware and software problems for all departments. Policies, procedures, and protocols for network and computer maintenance, operation, purchases, and use. Performs special projects assigned by supervisor or manager. Exhibit critical thinking and creative critical skills through the root causes of issues to present solutions and recommendations, identify options, Enthusiastic in the technical field I'm eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow and excel in all areas. Versed in both on-site and remote support, experienced offering support for users at various levels.
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