Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Diligent offering expertise in data entry. Highly organized and systematic in resolving data issues and completing uploads. Good problem-solving and decision-making abilities. Seasoned Data Entry Operator with 12 years of experience building and maintaining electronic databases. Received and reviewed new written records, transcribed information into electronic databases, verified and validated new and previously-input data fields, prepared reports and contributed to refinement of data entry protocols. Detail-oriented professional effecting useful, accurate databases.

  • Diagnostics abilities
  • Remote assistance
  • Software installations
  • Documentation skills
  • Mobile devices
Job Experience
Desktop Administrator, 11/1998 - 03/2020
Affiliated Monitoring Wilmington, NC,
  • Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
  • Installed, updated and configured hardware and software.
  • Located required parts and software with established and new vendors.
  • Updated hardware, software and security protections with latest standards.
  • Monitored data inputs to manage and maintain accuracy.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Supported users with in-person and remote technical assistance.
Help Desk Technician, 05/1998 - 03/2005
Books-A-Million, Inc. Madison, AL,
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Provided thorough [Type] technical support and problem resolution for over [Number] customers daily.
  • Handled large volume of phone calls, chat and emails in support of [Type] and [Type] systems.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Telecom Administrator/Desktop Support Technician, 06/1995 - 11/1998
Texas Health & Human Services Commission Beeville, TX,
  • Evaluated and maintained Telecom System and equipment for compliance with company standards and quality controls.
  • Verified work order information and receipt of all necessary equipment.
  • Ordered equipment and services for voice, data and cabling.
  • Provided support for end users.
  • Oversaw internal telecommunications system for organization with 3 years Experience. (OJT)
  • [Number] years network technician experience.
  • Found interim solutions to minimize impact of issues on business.
  • Identified areas of operation that need upgraded software, voicemail, and telephone equipment.
  • Anticipated and analyzed common connectivity workflow problems.
  • Continuously applied quality-improvement methodologies to improve work processes.
Data Entry Operator, 02/1989 - 11/1995
Specialty Medical City, STATE,
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Compiled, sorted and verified digital data against source documents.
  • Produced new orders in [Software] to manage samples and associated data.
  • Reported malfunctioning or unusable technologies to request updates or technical support.
  • Maintained records by creating monthly reports, closing terminated records and performing chart audits.
  • Reduced physical document storage footprint by scanning and eliminating outdated records.
  • Used data input interface to transcribe information from physical source documents into databases.
  • Reviewed source documents to locate required data for entry.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Compiled data from source documents prior to data entry.
  • Maintained confidentiality of client and staff personal details by adhering to all company regulations and requirements.
  • Identified, corrected and reported data entry errors.
Education and Training
: Data Entry, Expected in
Eldorado Buisness College - Oceanside, CA,
: Computer System Administration, Expected in
San Diego City College - San Diego, CA,
Additional Information

I started my profession in Data Entry and Desktop/Network Admin at Specialty Medical Clinic in 1989. I started receiving "OJT" "on The Job Training" about 1990. Since then I've worked for many Tech Companies which allowed me to utilize my training and become very proficient at my job. I no longer desire to work in the profession of Networking or Desktop Admin, and have chosen to revert back to Data Entry and work from home. I've recently retired and have found I need to work to keep my mind occupied doing something that's not so stressful, yet enjoyable. Also, given our world wide dilemma with this pandemic, I choose to stay safe and work from home.

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School Attended

  • Eldorado Buisness College
  • San Diego City College

Job Titles Held:

  • Desktop Administrator
  • Help Desk Technician
  • Telecom Administrator/Desktop Support Technician
  • Data Entry Operator


  • Some College (No Degree)
  • Some College (No Degree)

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