Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Well-rounded and educated sophomore student in pursuit of degree in Finance. Very skilled in customer service, monetary transactions, and sales. Hard-working , highly organized, and detailed oriented in all circumstances. Works well with team members in organizations to create consistent workflow and recognizable experience with customers and patients. Advances and achieves mastery in all types of training with ease. Excellent multi-tasker and adept in time management. Experienced with Microsoft Word, Powerpoint, and Excel.
Skills
Customer assistance
Stocking and Replenishing
POS Systems
Identification Checks
Bagging and Packaging
Product and Service Sales
Merchandise Restocking
Cash Register Operation
ID Verification
Refund Handling
Maintaining Store Appearance
Currency Sorting
Product knowledge
Purchase assistance
Customer Relations
Refunds and exchanges
Cleaning and sanitizing
Payment collection
Receipt and refund issuance
Written and verbal communication
Money handling
Payment processing
Basic math skills
Currency counting
Time management skills
Cash counting
Transaction processing
Relationship building and management
Rapid 10-key data entry
Sales
Customer Accounts Management
Account updating
Rapid data entry skills
Cheerful
Positive
Math aptitude
40+ WPM typing speed
Savvy relationship-builder
Work History
07/2019 to CurrentDesignated HitterWalgreens | Dublin, OH,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers with special services, account updates and promotional options.
Assisted customers by answering questions and fulfilling requests.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Used cash registers and POS systems to request and record customer orders and compute bills.
Increased sales by offering advice on purchases and promoting additional products.
Efficiently processed new orders, completing 15+ daily transactions with remarkable accuracy.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Helped over 15 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked prices for customers and processed items sold by scanning barcodes.
Engaged with customers to effectively build rapport and lasting relationships.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Processed product returns and assisted customers with other selections.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
07/2019 to CurrentPharmacy TechnicianOsf Healthcare | Monmouth, IL,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Reviewed and verified customer information and insurance provider information.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Counted and labeled prescriptions with correct item and quantity.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Collected co-payments or full payments from customers.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Entered and processed patients' prescriptions into internal system.
05/2019 to 07/2019Pharmacy Technician TraineeHumana Inc. | Athens, TX,
Collected co-payments or full payments from customers.
Assisted with filling of over 15 prescriptions daily.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Education
Expected in 05/2023Bachelor Of Medical Biology | BiologyOakwood University, Huntsville, ALGPA:
Received Prestige Scholarship
Expected in 08/2019High School Diploma | Oakwood Adventist Academy, Huntsville, AL, GPA:
Member of National Honor Society
Awarded Delta Sigma Theta Sorority Certificate
Awarded Pharmacy Technician Program Completion Certificate
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