Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Well-rounded and educated sophomore student in pursuit of degree in Finance. Very skilled in customer service, monetary transactions, and sales. Hard-working , highly organized, and detailed oriented in all circumstances. Works well with team members in organizations to create consistent workflow and recognizable experience with customers and patients. Advances and achieves mastery in all types of training with ease. Excellent multi-tasker and adept in time management. Experienced with Microsoft Word, Powerpoint, and Excel.

Skills
  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Identification Checks
  • Bagging and Packaging
  • Product and Service Sales
  • Merchandise Restocking
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Currency Sorting
  • Product knowledge
  • Purchase assistance
  • Customer Relations
  • Refunds and exchanges
  • Cleaning and sanitizing
  • Payment collection
  • Receipt and refund issuance
  • Written and verbal communication
  • Money handling
  • Payment processing
  • Basic math skills
  • Currency counting
  • Time management skills
  • Cash counting
  • Transaction processing
  • Relationship building and management
  • Rapid 10-key data entry
  • Sales
  • Customer Accounts Management
  • Account updating
  • Rapid data entry skills
  • Cheerful
  • Positive
  • Math aptitude
  • 40+ WPM typing speed
  • Savvy relationship-builder
Work History
07/2019 to Current Designated Hitter Walgreens | Dublin, OH,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers with special services, account updates and promotional options.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Efficiently processed new orders, completing 15+ daily transactions with remarkable accuracy.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped over 15 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Processed product returns and assisted customers with other selections.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
07/2019 to Current Pharmacy Technician Osf Healthcare | Monmouth, IL,
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Reviewed and verified customer information and insurance provider information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Entered and processed patients' prescriptions into internal system.
05/2019 to 07/2019 Pharmacy Technician Trainee Humana Inc. | Athens, TX,
  • Collected co-payments or full payments from customers.
  • Assisted with filling of over 15 prescriptions daily.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Education
Expected in 05/2023 Bachelor Of Medical Biology | Biology Oakwood University, Huntsville, AL GPA:
  • Received Prestige Scholarship
Expected in 08/2019 High School Diploma | Oakwood Adventist Academy, Huntsville, AL, GPA:
  • Member of National Honor Society
  • Awarded Delta Sigma Theta Sorority Certificate
  • Awarded Pharmacy Technician Program Completion Certificate
Certifications
  • Microsoft Office 2016 Specialist Certification
  • Pharmacy Technician Registration
Additional Information
  • Currently working on entrepreneurship (Business)

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Resume Overview

School Attended

  • Oakwood University
  • Oakwood Adventist Academy

Job Titles Held:

  • Designated Hitter
  • Pharmacy Technician
  • Pharmacy Technician Trainee

Degrees

  • Bachelor Of Medical Biology
  • High School Diploma

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